Wireless Type | 5 GHz Radio Frequency, 2.4 GHz Radio Frequency |
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ASUS Modem Router Combo - All-in-One DOCSIS 3.0 32x8 Cable Modem + Dual-Band Wireless AC2600 WIFI Gigabit Router – Certified by Comcast Xfinity, Spectrum, Time Warner Cable, Charter, and Cox
Brand | ASUS |
Model Name | CM-32 |
Special Feature | WPS |
Frequency Band Class | Dual-Band |
Wireless Communication Standard | 5 GHz Radio Frequency, 2.4 GHz Radio Frequency |
Compatible Devices | Printer |
Frequency | 5 GHz |
Recommended Uses For Product | Home |
Included Components | Support CD (user manual), CM-32_AC2600 cable modem router, RJ45 cable, Power adapter, (No coaxial cable is included), Quick Start Guide See more |
Connectivity Technology | usb 2, wired, USB, Ethernet, wireless, rj45 |
About this item
- Ditch the monthly cable modem rental fees save upto $120 per year
- Certified by comcast xfinity, spectrum (legacy time warner cable and charter) and cox
- All in one docsis 3.0 32x8 cable modem + ac2600 wifi router (4x4) provides full bandwidth internet access and expansive wireless coverage
- Stay connected with 4x gigabit ethernet and 2x USB 2.0 ports for your non wifi devices like external storage and printers including support for Apple time machine
- Perfect for streaming and gaming in hd, dual bands (2.4ghz / 5ghz) featuring the latest 802.11ac 32x8 channel bonding technology deliver upto 1.3 gbps download speeds; Ac input : 110v to 240v(50 to 60hz); Dc output : 19 v with max; 3.42 a current
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Disclaimer: Actual data throughput and WiFi coverage will vary from network conditions and environmental factors, including the volume of network traffic, building material and construction, and network overhead, result in lower actual data throughput and wireless coverage.
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This Item ASUS Modem Router Combo - All-in-One DOCSIS 3.0 32x8 Cable Modem + Dual-Band Wireless AC2600 WIFI Gigabit Router – Certified by Comcast Xfinity, Spectrum, Time Warner Cable, Charter, and Cox | Recommendations | dummy | dummy | dummy | dummy | |
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Price | Currently unavailable. | -52% $94.98$94.98 New Price: $199.00 | -24% $136.65$136.65 List: $179.99 | $128.15$128.15 | -35% $129.99$129.99 List: $199.99 | -11% $227.92$227.92 Typical: $257.00 |
Delivery | — | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it Mar 25 - 27 |
Customer Ratings | ||||||
Easy to install | 3.9 | 3.6 | 3.8 | 4.4 | 4.1 | 4.4 |
WiFi signal | 3.5 | 4.0 | 3.5 | 4.1 | 3.9 | 4.3 |
Tech Support | 3.0 | 3.3 | 3.0 | 3.7 | 3.6 | 4.0 |
User interface | — | — | 4.3 | — | 4.1 | 4.3 |
Easy to use | — | — | 4.1 | 4.3 | — | 4.4 |
Sold By | — | Verdi! | Amazon.com | MTRLC LLC | pc dynamis | Onlinellc |
connectivity tech | usb 2, Ethernet, wired, USB, wireless, rj45 | Wi-Fi Built In, Ethernet, USB | Ethernet, Wi-Fi | Ethernet, Wi-Fi | WiFi | Wi-Fi, USB, Ethernet |
number of ports | 2 | 4 | 4 | 4 | 4 | 6 |
data transfer rate | 2534 megabits per second | 1400 megabits per second | 2350 megabits per second | 300.0 megabits per second, 686.0 megabits per second | 1300 megabits per second | 1900 megabits per second |
wireless standard | 2.4 ghz radio frequency, 5 ghz radio frequency | 802 11 AC | 802 11 AC | 802 11 AC, 802 11 N, 802 11 G, 802 11 B | 802 11 AC | 802 11 AC |
frequency band class | dual band | dual band | dual band | dual band | dual band | dual band |
lan port bandwidth | 10/100 megabits per second | 10/100 megabits per second | 1000 Mbps | 10/100/1000 megabits per second | — | 10/100 megabits per second |
Product Description
The ASUS CM-32 combines a DOCSIS 3. 0 32x8 cable modem with an AC2600 Wi-Fi router powered by an Intel Puma processor to deliver full bandwidth performance and wireless coverage without monthly rental fees. Dual USB 2. 0 allows you to share printers and external USB drives, including remote access via a I cloud.
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Product information
Technical Details
Brand | ASUS |
---|---|
Series | CM-32 |
Item model number | CM-32 |
Item Weight | 2.09 pounds |
Product Dimensions | 7.4 x 2.36 x 11.81 inches |
Item Dimensions LxWxH | 7.4 x 2.36 x 11.81 inches |
Color | Black |
Voltage | 240 Volts |
Manufacturer | ASUS Computer International Direct |
ASIN | B06Y3XQ8M9 |
Is Discontinued By Manufacturer | No |
Date First Available | April 4, 2017 |
Additional Information
Customer Reviews |
3.9 out of 5 stars |
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Best Sellers Rank | #41,280 in Computers & Accessories (See Top 100 in Computers & Accessories) #70 in Modem Router Combos |
Warranty & Support
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like how easy it is to set up the router. They say the Asus interface is simple and easy to use. They also appreciate the quality of the product, saying it is a great looking router/modem. Customers like the speed. However, some customers have reported issues with the value of the router, stating that it is too unreliable and a total piece of junk. Customers are disappointed with the firmware support, and rebooting. Customers also have mixed opinions on performance, and connectivity.
AI-generated from the text of customer reviews
Customers find the installation process of the networking router to be easy. They mention that it's very easy to setup and get it initially working, with no significant issues. They also say that the guest WiFi network is easily set up and works. Customers also appreciate the simple and easy-to-use Asus interface, which takes only 2 minutes to set a password and router name.
"...thought-out and similar enough to my old router's that it was very easy to navigate...." Read more
"...Firmware needs a lot of work. - Guest wifi network is easily set up and works, but the GUI doesn't reflect that it was successfully set..." Read more
"...The Asus interface was simple easy to use it took me 2 mins to set my password and router name...." Read more
"...Setup:Honestly, the setup out of the box was extremely simple... plug it in, attach the coax to the back, wait about 5 minutes and then..." Read more
Customers like the quality of the router. For example, they say it's a great looking router/modem, fast, and has plenty of bandwidth for their family. The interface is well thought out, and similar enough to their old router. Some say the concept is great, but the execution is poor. Overall, most are satisfied with the quality and performance of the product.
"...The router's browser-based management interface is typically Asus, well thought-out and similar enough to my old router's that it was very easy to..." Read more
"...network (using secondary router to extend the network). - Clean looking GUI. - Very good range on the 2.4GHZ wifi...." Read more
"...Multiple devices connect at ease with a proper speed in any device...." Read more
"...Not to mention it looks pretty neat." Read more
Customers are satisfied with the speed of the networking router. They mention that it has great speed and connectivity, with much improved speeds vs their old modem. The product is easy to setup and has a great range. It has no noticeable drop in transfer speeds while streaming Netflix or utilizing Plex. It increases throughput immediately and is stable with the provider. It's fast to update and turn on, and it's easy to install firmware. The setup process takes about 15 minutes from start to finish, and videos stream smoothly and games don't lag.
"...Pretty quick and painless, about 15 minutes from start to finish, no need to call any technicians. Very nice...." Read more
"...with no noticeable drop in transfer speeds while streaming Netflix or utilizing Plex...." Read more
"Shipping was very quick, and the setup was easy...." Read more
"...was a major upgrade compared to my previous device so I was happy with the speed I get...." Read more
Customers are mixed about the performance of the networking router. Some mention that it works great, has had no issues with speed or connectivity, while others say that it never worked, has important features that function incorrectly, and that the internet stops working once per month.
"...The routing part of the thing just stopped working. And just like that, it was worthless." Read more
"...Overall, a very nice combo, working extremely well for now. Recommended.*** Edited 3/16/2021 ***..." Read more
"...Although I was getting 500 up and down, this router would only do 120 or less. And after testing it was found it was the ASUS router had gone bad...." Read more
"...customization, security, USB device setup, etc. - Router handoff appears to work well enough for a mesh network..." Read more
Customers are mixed about the connectivity of the router. Some mention that the signal strength is excellent, the wireless throughput is fantastic, and the internal network performance has vastly improved. However, others say that they are having issues maintaining connectivity with the device, it loses complete internet connection more frequently.
"...a bit of time last night with Xfinity support because my wireless cable box wouldn't work and that's when they informed me it never will unless I..." Read more
"...WiFi speeds are also pretty impressive, particularly in the 5 GHz band...." Read more
"...on network have internet access, but the DDNS setup page refuses to establish a connection, claiming 'Unable to connect to the internet'...." Read more
"...I always had a bad connection with WiFi and Ethernet. The connection was always low and dropped all the time, ranging 30 mbps down and 5 up on WiFi...." Read more
Customers are dissatisfied with the value of the networking router. They mention that it's a failure, unreliable, and worthless. Customers also say that the router has multiple issues and fails to deliver to their expectations.
"...(which the router is supposed to automatically link to itself) fails 99% of the time...." Read more
"...And just like that, it was worthless." Read more
"Been having it for 2 years now and hands down best quality modem for its money...." Read more
"...It unavoidably failed nicely.Takeaway: there is a high failure rate for "Abnormal LAN connected Ports", to the extent that such an..." Read more
Customers are dissatisfied with the firmware support of the networking router. They mention that there is no update available for the firmware, it needs an update and that there are no available updates from the manufacturer. Some customers also report that the router and modem combo is not able to be updated. They say that there has been zero software updates over the years and that the company lacks after sale support.
"...So, clearly Asus pushed an update to it. However, no indication of when the update took place, nor what the update has in it...." Read more
"...Firmware is locked. You can only receive automatic updates via your ISP...." Read more
".../s. Looking into the matter further, I realize this device does not support DOCSIS 3.1, which is needed for Xfinity Gigabit Service...." Read more
"...It has hard times with frame ware updates and sometimes can go out completely needing a complete reactivation of WiFi services...." Read more
Customers are dissatisfied with the rebooting of the router. They mention that it reboots by itself at random and sits at the login page. They also mention that the router constantly drops signal and requires restart frequently. The settings webpage is slow and requires a reboot for most changes. Customers say that the product is frustrating and requires manual resets. Some customers say that it would continually boot loop until a factory reset was performed.
"...unit will work well for maybe a week, however there are days it crashes 4 - 5 times in one day...." Read more
"...It has hard times with frame ware updates and sometimes can go out completely needing a complete reactivation of WiFi services...." Read more
"Needs a firmware update. Problems with crashing at times. Needs to be rebooted on average of once to twice a week. ISP is Comcast Xfinity." Read more
"...After a couple of months, the admin login page started to reset so every time I went to the admin page it would go through the setup wizard and I..." Read more
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The CM-32 was fairly easy to setup, using the quick start setup leaflet provided. It involved connecting the Xfinity cable, and connecting to the router via a default WiFi SSID. I used a Samsung tablet to do this. I was prompted to install a Xfinity app on my Android smartphone, and from then on the setup was done via the phone app. Pretty quick and painless, about 15 minutes from start to finish, no need to call any technicians. Very nice.
I have since upgraded my Xfinity plan to 400 Mb/s down - 10 Mb/s up. Those are the MINIMUM speeds I get with the new combo! I'm typically getting around 480/12 via wired ethernet. Pretty impressive. So far working without a hitch, and one less piece of equipment to manage.
WiFi speeds are also pretty impressive, particularly in the 5 GHz band. We have a 3200 sq ft home, and coverage from the router is very impressive throughout the house. In my neighborhood, there's zero interference from neighbors on the 5 GHz band, which is why I'm using it. On my Samsung Galaxy Tab S2 tablet, I'm getting about 160 Mb/s down, at the furthest reach from the router. More than fast enough, and probably taxing the puny processor in the tablet! My ThinkPad laptop gets around 320 Mb/s down at the same location.
The router's browser-based management interface is typically Asus, well thought-out and similar enough to my old router's that it was very easy to navigate. One caveat though: Asus appears to have removed any ability for the end user to update the router's firmware. Researching the internet suggest that they've taken the view that they will "push" firmware updates to the router if an when they become available. We'll wait and see if that ever happens. The router shows it's currently running firmware version 1.0.1.5.
Overall, a very nice combo, working extremely well for now. Recommended.
*** Edited 3/16/2021 ***
I noticed today that the unit is now running firmware version 1.0.1.7. So, clearly Asus pushed an update to it. However, no indication of when the update took place, nor what the update has in it. All I can say is that it's performing as well as it did before - AFAIK. Asus really should be more transparent about their update policy.
Pros:
- Modem + Router combo eliminates how many devices need to be plugged in to the power strip.
- Plenty of options available for customization, security, USB device setup, etc.
- Router handoff appears to work well enough for a mesh network (using secondary router to extend the network).
- Clean looking GUI.
- Very good range on the 2.4GHZ wifi. Decent range on the 5GHz wifi.
Cons:
- The web-interface gui sometimes fails to load. Sometimes connecting to the IP address works, when connecting to the router.asus.com address (which the router is supposed to automatically link to itself) fails 99% of the time. Power cycling fixes the ability to see the GUI from the IP address (until it fails again). Router.Asus.com hasn't worked since day 2 of owning the router. (I've had it installed for 12 days).
- Secondary router randomly loses internet access. Considering this secondary router is hooked into an ethernet port on this router, it shouldn't ever lose access. The two are also properly set up for this functionality, so both this and the GUI loss don't make sense....)
- The Quick Setup Wizard opens every time you connect to the router's IP, despite it only supposed to do that on first startup. This is annoying, and forces you to click a button to skip it to get to main screen. I used Redirector addon in firefox to just point the wizard setup to the main screen because I got sick of it. (Factory reset fixed this)
- Firmware needs a lot of work.
- Guest wifi network is easily set up and works, but the GUI doesn't reflect that it was successfully set up.
- After a factory reset, the QuickWizard stopped showing up after first completion. So thats nice. But had to power cycle the router by unplugging from wall outlet in order for it to recognize the Cable WAN after the reset (which was never disconnected).
- Had the DHCP server on the router fail multiple times, with the only fix to power cycle the router. Already-connected devices that had an established IP could still reach the internet, but no new devices were allowed to connect.
- The router has internet access, all devices on network have internet access, but the DDNS setup page refuses to establish a connection, claiming 'Unable to connect to the internet'. After contacting support, they basically told me to connect the laptop to the modem and check for internet, then connect the router to the modem and check again. Support didnt even acknowledge the fact that I wrote into the email that THIS IS THE MODEM AND ROUTER. I had even included a screenshot where the router gui says its both connected and not connected to the internet at the same time.
- Support was happy enough to help, but they were unable to help with any of my issues in a timely manner. When I did finally get an email response (since the phone support needed to escalate it sine they said my settings were ok and it should just work), the Asus 'engineer' only acknowledged 1 of my several questions (see his response in the above bullet point). After reading the chain that was on their email to me, it appears that none of the info I was asked to provide was ever sent around internally to actually get me the help I needed.
- Firmware is locked. You can only receive automatic updates via your ISP.
- I posed support a simple question about firmware: The device ID tag called out FWv1.0.1.5, but the GUI was listing it as having FWv1.0.1.3 installed. I suspect many of the issues I was encountering was due to old firmware. Unfortunately, when I asked about that directly (in the same email chain I had asked for the DDNS support), I was just told it would be passed along to the 'engineer'. 2 days had gone by without an answer, and the reply I did finally receive was a 4 step procedure to troubleshoot that doesn't even apply to this device.
- This device has a Intel Puma6 architecture, which has known latency issues among other issues. When playing games, I saw my ping jump from 80ms for a few seconds up to 250ms for a bit, then back down to 80ms. This occurred very frequently across multiple matches, leading me to believe that the Puma6 latency issue is still unresolved. (For reference, on my old setup I averaged 80-130ms ping depending on the host)
For the price point, this router has had a ton of issues, none of which support was able to successfully help me with. Due to the multiple issues that are occuring randomly daily, I have decided to return the product.