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Amazon eero 6 mesh Wi-Fi system | Supports speeds up to 500 mbps | Connect to Alexa | Coverage up to 3,000 sq. ft. | 2-pack, one router + one extender, 2020 release
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
- WHOLE-HOME WI-FI 6 COVERAGE - an eero 6 2-pack covers up to 3,000 sq ft. with wifi and supports wifi speeds up to 500 Mbps.
- SAY GOODBYE TO DEAD SPOTS AND BUFFERING - eero’s mesh wifi technology optimizes for your space—so you can confidently stream 4K video, game, and video conference across your home.
- MORE WIFI FOR MORE DEVICES - Wi-Fi 6 supports faster wifi than prior standards and permits 75+ connected devices.
- SET UP IN MINUTES - The eero app walks you through setup and allows you to manage your network from anywhere. Plus, free customer support is available 7 days a week.
- CONNECT TO ALEXA - eero 6 doubles as a Zigbee smart home hub, making it easy to connect and control compatible devices on your network with Alexa.
- GETS BETTER OVER TIME - Automatic updates bring the latest and greatest in eero wifi while also helping to keep your network safe and secure.
- EASILY EXPAND YOUR SYSTEM - With cross-compatible hardware, you can easily add eero products as your needs change.
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Give your home the connectivity it deserves
Say goodbye to dead spots and buffering—even when the whole family is online. As you add more devices, your connection stays strong and doesn’t slow you down.
|
Easy to set up and use
Unlock your wifi’s potential
With a built-in Zigbee smart home hub, eero 6 connects compatible devices to Alexa so you can control lights, locks, plugs, and more.
Works with Alexa
With eero 6 and an Alexa device (not included) you can easily manage wifi access for family profiles, taking focus away from screens and back to what’s important.
Technical Details
eero 6 router & extender
Title |
Amazon eero 6 mesh wifi router & extender |
Wifi coverage |
Covers up to 3,000 sq. ft. |
Type |
1 Router, 1 extender |
Supported speeds |
Best for internet speeds up to 500 mbps. |
Wifi connectivity |
Wi-Fi 6 tri-band concurrent 2:2 (802.11ax), compatible with older wifi standards |
Wired connectivity |
Two auto-sensing gigabit Ethernet ports for WAN and/or LAN connectivity |
Speed rating |
AX1800 |
Smart home connectivity |
Works with Alexa, Amazon Frustration Free Setup, 802.15.4 radio (Zigbee, Thread), Bluetooth Low Energy 5.0. |
Electrical Rating |
100-240V AC, 50-60Hz |
Processor, memory, and storage |
1.2 GHz quad-core processor, 512MB RAM, 4 GB flash storage |
Network security and services |
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity |
Required for setup |
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See requirements |
Temperature Rating |
Operating: 0˚C-40˚C Storage: -25˚C-60˚C Operating humidity: 0%-90%, non-condensing Operating altitude: <3000m |
Dimensions |
3.9 in x 3.8 in x 2.4 in (99.4 mm x 97 mm x 61.4 mm). Actual size and weight may vary by manufacturing process. |
Warranty and Support |
1-year limited warranty. Free customer support is available 7 days a week. Learn more warranty and support. |
Software Security Updates |
This device receives guaranteed software security updates until at least five years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. |
Subscription |
30-day eero Plus trial is limit one per new eero customer account. Additional terms apply, see the eero Plus Terms of Service for more details. eero Internet Backup performance will vary and you are responsible for data charges with backup connection providers. Learn more about eero Internet Backup requirements, performance, and compatibility here. |
Legal Disclaimer |
Some features require linking your Amazon account, and downloading the Alexa application or using a compatible Alexa device. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Specifications are based on use of a Wi-Fi 6 or later generation client device. For more information about eero performance, visit support.eero.com. |
Give your home the connectivity it deserves
Say goodbye to dead spots and buffering—even when the whole family is online. As you add more devices, your connection stays strong and doesn’t slow you down.
|
Easy to set up and use
Unlock your wifi’s potential
With a built-in Zigbee smart home hub, eero 6 connects compatible devices to Alexa so you can control lights, locks, plugs, and more.
Works with Alexa
With eero 6 and an Alexa device (not included) you can easily manage wifi access for family profiles, taking focus away from screens and back to what’s important.
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of installation using the product. For example, they mention the app is straightforward and easy to navigate. They appreciate the performance, saying the hardware has functioned well enough. Customers are also impresseded with the coverage, saying it has great coverage everywhere. However, some complain about the connectivity, saying there's only one external network connection port. Opinions are mixed on speed, signal, quality, and value.
AI-generated from the text of customer reviews
Customers find the installation process of the product to be easy. They mention that the instructions are simple, and the app is straightforward. They say it's easy to get devices attached, and everything is configured automatically. Customers also say that the product is easy to set up and use, with no input required from the user.
"...The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later..." Read more
"...Setting up the eero was very easy. The app was downloaded onto my smartphone and I followed the directions...." Read more
"...I use the iOS app, which is attractive and pretty easy to use...." Read more
"...The initial setup at the main house was simple, menu driven with the free eero app and I did it with no help needed...." Read more
Customers like the performance of the device. They say it works very reliably, the hardware has functioned well enough, and the setup was flawless. The system works great with strong signal throughout the house, and it's user friendly with no problems of any kind. Customers also mention that the ring cameras work better and the app seems ok.
"Very user friendly set, fast, no problems of any kind, app set up in minutes, fast speeds, everything so far is great, had originally bough Linksy..." Read more
"...TLDR: The hardware has functioned well enough while I've had it. The problem is the software aspect, and the "support" I've received...." Read more
"This is a pretty good product and will meet (but not exceed) my mesh Wifi needs. The setup was very easy...." Read more
"...Within 48 hrs, everything stops working again & I did what the last technician instructed me to do & disconnected the Eero all together...." Read more
Customers like the coverage of the router. They say it provides great coverage in a three-story home, reaches the garage, and extends to the whole basement. Some mention that the range is awesome and there are no more dead spots in the house or outside.
"...The coverage area is much larger, however.The Eero is just as fast as my old router in the same room that the main Eero base unit is in...." Read more
"...I have a 3500 sq ft one-story home and the 3 eero devices provide excellent coverage...." Read more
"...No dead spots at all, like I did with the cable modem/router placed in a central position (well, as central as I could get)...." Read more
"Definitely greater range than the system we used before.Could not give tech support 5 stars only because I didn’t use them" Read more
Customers are mixed about the signal of the product. Some mention that the WiFi is amazing, strong, and consistent. The range has dramatically increased, making it faster. However, some customers report problems with their devices connected to the network. For example, the eero 6 Hub still didn't recognize the ethernet connection to the Mac mini, and the AC 7260 adapter couldn't connect to the Wi-Fi 6 signal.
"...With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from..." Read more
"...3rd technician came out & confirms all signals are good & that there is nothing more they can do so it's got to be the router so he leaves a..." Read more
"...I was able to connect all our devices. The printer did not want to connect automatically so I just did a manual connection and that worked...." Read more
"Where do I start this is by far the best WiFi extender on the market. IF YOU HAVE TWO...." Read more
Customers are mixed about the speed of the product. Some mention that it provides the speed they expected, and Internet connections upstairs are fast. They say apps launch a little faster, and there is no video lag. However, some say that the signal strength drops off more quickly, and the WiFi performance of the extenders is poor. Some customers also report bandwidth issues.
"...There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades...." Read more
"...Spectrum confirmed that the signals were not as good as they could be so they sent out a technician who trouble shot & then our internet worked..." Read more
"...In many respects, it was an excellent router. It was fast and offered very good coverage throughout the house, but its reach did not cover my entire..." Read more
"Very user friendly set, fast, no problems of any kind, app set up in minutes, fast speeds, everything so far is great, had originally bough Linksy..." Read more
Customers are mixed about the value of the product. Some mention it's a great item for the price, while others say it'll be an awfully expensive system to have equipment fail that quickly. They also say the router is a good one, but not a fantastic system. Customers are disappointed with the results and say the zigbee hub is poorly implemented.
"...more than three times the amount I'd been paying but provides no meaningful added benefit...." Read more
"...Although it is expensive it will be worth the money and more!" Read more
"...think these devices (and all other brands in this category) are overpriced for what they do (which is extending your home wifi!?!)...." Read more
"...Setup took under 5 minutes and I've never had a problem since. Great item for the price. I'd definitely recommend it." Read more
Customers are mixed about the quality of the router. Some mention that it's rock solid, reliable, and easy to setup. However, others say that it doesn't have the normal robust features of a stand-alone router, it crashes after 3 days of use, and mysteriously starts glitching.
"...It's been incredibly helpful. I really love how easy it was to set up and maintain. It can be moved easily...." Read more
"...("unstable network" error)...." Read more
"Once I figured out how to set it up, it has met all of my needs!" Read more
"..."good" to "excellent" to the problem devices, and video breakups were occurring concurrently on two different devices while watching the same show...." Read more
Customers are dissatisfied with the connectivity of the product. They mention that there is only one external network connection port, and the Ethernet ports are only in the router. Some customers also report issues with the WiFi connection, saying that it randomly drops.
"...Video streaming would sometimes drop out, freeze or pixelate with both E/N and WiFi connections, and it happens to both video streaming from the..." Read more
"...It feels like quality. Note though that the main one only has 2 ethernet ports, one which you have to use to set up. The add ons do not have any...." Read more
"...up the Eero system from the app was simple, and the app lets you monitor your network, and turn off the light on top of each Eero if you want...." Read more
"...Two hops.Zigbee hub is only on the router, not on extenders...." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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WHAT IS IT
Okay I’ve called it a router, a term the maker is trying to avoid. And that’s not a bad thing because eero isn’t exactly like 95% of the other routers out there. It’s important to know a few things about them. Other than Eero being a common Estonian and Finnish first name, they are a company founded by a couple of dudes in their apartment in 2016 and then bought up by Amazon in 2019. If you are reading all those reviews posted prior to the November 23, 2020 ship date of this new model eero 6 you are probably reading about old obsolete products and you should stop reading those right now. This is not the same item. Same concept yes but what’s inside is night and day different. Under its new owners the game plan here is that this device should be two things – Simple and Safe. To that end they have done some remarkable things I’ve never seen before and some things that maybe aren’t so stellar. What am I basing that on? I’ve been in the industry for a quite a while now and part of that included hands on installing and using at least two dozen current model routers that I bought with my own money and are sitting in my storage room. The word simple isn’t one that usually comes to mind when talking about these things, in fact it can be the exact opposite. Unfortunately a lot of these devices are either made by old line networking companies that don’t get what life is like in the first quarter of the twenty-first century or by offshore companies who do well at making stuff but not so well designing it for real life needs. The other word, safe, isn’t normally associated with routers either – usually that’s a function of the computer or smartphone and not needed for non-smart devices. In today’s world there is some logic in nipping unsafe bad stuff before it even gets into the air in your home, which is why eero has gone to great lengths to build protection right into their hardware.
WHAT I LIKE
First off please realize that this page has changed a few times to correspond to different configurations they are making available and the one I evaluated was a prerelease sample of the basic model 6 (not the Pro) which included the main base unit and two satellite units. That’s pretty much all you get other than the power transformers and a tiny card that tells you that you have to download an app to set the thing up. There is no other way to set it up other than downloading their app , which is one of the first differences from what you may be used to. The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later. Unlike the old days the setup is almost completely hands off, the hardware configures almost everything automatically and hardly asks you anything. In other words you do not have to go through that tedious process of updating the software and firmware, it's all done for you. After a few minutes you are up and running and if you wanted to you could walk away and never touch it again. There is one solitary status light that glows a few different colors then settles down to a soft white all’s well indicator and you can turn it off completely if you don't like it. You can’t make a mistake plugging it in because other than the power cable there are two identical ports which are both self configuring Ethernet input output ports, you attach your modem to one and optionally a hard wired Ethernet device to the other, although most people will never use it. If you’re like me and have any devices that demand a hard wired configuration you can always add a switched Ethernet hub. After you’re done you can go back into the app and tweak some things but nowhere near as many as even the cheapest entry level wifi router you may have owned in the past. There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades.
THEN THERE ARE THOSE THINGS I DIDN’T CARE FOR
I didn’t have any issues with the lack of customization this product offers, I think for the vast majority of homeowners it has everything we need. But there are some things that were frustrating. The first was the total lack of setup instructions included with the device. You get the three components (lacking any kind of protective wrap), the power cords and the tiny card that tells you to download the app. They even show a website address. But they don’t tell you that you absolutely must use a smartphone with an active cellular data line that meets certain specific criteria to use to install that app and use it for the setup. And the only way you will ever know any of that is AFTER you set the thing up and go into the obscure help section that consists of many thousands of pages. I tried using my iPad and got a message that it was doing something but it didn’t tell me what. After a half hour it finally timed out and said the installation failed but not a word about why. After I tried the only available option which was to try again and wasting another half hour I tried to contact tech support. No surprise, they don’t have phone support but their website promises instant response. I filled in the information and waited, and waited and waited and 24 hours later I still didn’t get an answer almost a week later. By then I had figured out on my own that maybe I should try using my smartphone and the installation took all of about five minutes. The problem here is that not everyone may have a brand new phone that meets their strict criteria and maybe this is being installed somewhere where the user doesn’t have a smartphone at all but wants wifi internet. The short answer is that you can’t do it, period.
Frustration two comes in when the next thing is that they want to send you an email with a secret code to prove that it’s really you but the first time that process failed and I had to do it again.
If you are protective of your privacy this may not be the product for you – unlike the majority of routers you have to give away a ton of private information and agree to just as many contracts and legal stuff just to use the hardware. I will never get how sending someone all my private information is helping them protect my privacy.
Finally there’s the issue of the subscription service, and it’s no small issue at all. Like many other companies eero is looking to build a continuing revenue stream of having you pay to subscribe to all but the most basic of the so-called safety services you paid almost 300 bucks to get in the first place. I am very aware of the firewalls, virus protection and other safety hardware and software I have built into my computer and other devices and I will make my opinion clear right now that I don’t think I need anything their suite of services offers. In fact I know so. I read through it all (something one in a million people will do) and the vast majority of it is typical of the San Francisco penchant for someone in a windowless room deciding what is safe and moral for me to view, for example barring me from viewing anything that shows guns or violence – but yet they won’t answer why it’s okay for them to sell video games that require a router that are all about guns and violence. In fact their entire so-called Secure suite seems to be aimed at blocking everything I should have the good sense and choice to view or not view as I please.
Fortunately I think you can use their hardware without paying a monthly subscription fee, right now I am sampling it so I can update this with more information later. Over and above that $30 annual basic suite they offer an advanced security suite that as far as I can see adds primarily the addition of Encrypt Me, iPassword and Malwarebytes for a whopping $99 a year subscription. My opinion is that most people choosing this product for simplicity’s sake would have little knowledge and thus little interest in a VPN app like Encrypt Me, would question the value of paying for a password manager when there are so many available for free, and the reality is most people’s devices are probably already protected by a very good antivirus program already. Note that I’ve used the word opinion a couple of times and I mean it, I’m not saying my opinion is what you should do any more than I am not saying a word about what internet speeds I’m getting in my home, because you shouldn’t care about my or anyone else’s speeds, they have no impact on you at all.
SHOULD YOU BUY
My home is longer than it is wide and my wifi signal has to go through some mechanical equipment and a kitchen to get to my entertainment center, which has an adverse effect on the signal. In the other direction is my office which has a lot of walls between it and my router. I was getting ready to run a cable and hardwire both ends of the house to help solve this situation but this seemed like an easier solution – now I have one extender at one end of the house right next to the TV and the other in close proximity to my office equipment, much of which is wireless. I tried the previous products that used an extender you plugged into a wall outlet and they don’t work for me. They did in the old days when our devices stayed static but when I walked from one end of the house to the other with my phone I had to log out of one account and log in to another to continue. With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from one extended to another without a glitch. While I am very technical I don’t like to overcomplicate things and I found the setup and configuration of this product to be amazingly simple. I don’t think the people in SF are on the same page as the rest of the country in terms of what their privacy needs are and what they feel they should be told they should be protected from so I’m leaning right now toward not continuing with their Secure subscription after the 30 day trial, which by the way I think is too short for anyone to make a useful decision on. I can’t tell you if you should buy this or not, but I hope this information has helpful. And if this sounds like it’s right for you I encourage you to try it and not be talked out of it because someone else didn’t like it. Good luck, I will give this an update after a month or two – no review for such a product can be very useful a few days after it’s introduced, mine has already updated itself three times in the 24 hours I’ve had it.
Reviewed in the United States on November 15, 2020
WHAT IS IT
Okay I’ve called it a router, a term the maker is trying to avoid. And that’s not a bad thing because eero isn’t exactly like 95% of the other routers out there. It’s important to know a few things about them. Other than Eero being a common Estonian and Finnish first name, they are a company founded by a couple of dudes in their apartment in 2016 and then bought up by Amazon in 2019. If you are reading all those reviews posted prior to the November 23, 2020 ship date of this new model eero 6 you are probably reading about old obsolete products and you should stop reading those right now. This is not the same item. Same concept yes but what’s inside is night and day different. Under its new owners the game plan here is that this device should be two things – Simple and Safe. To that end they have done some remarkable things I’ve never seen before and some things that maybe aren’t so stellar. What am I basing that on? I’ve been in the industry for a quite a while now and part of that included hands on installing and using at least two dozen current model routers that I bought with my own money and are sitting in my storage room. The word simple isn’t one that usually comes to mind when talking about these things, in fact it can be the exact opposite. Unfortunately a lot of these devices are either made by old line networking companies that don’t get what life is like in the first quarter of the twenty-first century or by offshore companies who do well at making stuff but not so well designing it for real life needs. The other word, safe, isn’t normally associated with routers either – usually that’s a function of the computer or smartphone and not needed for non-smart devices. In today’s world there is some logic in nipping unsafe bad stuff before it even gets into the air in your home, which is why eero has gone to great lengths to build protection right into their hardware.
WHAT I LIKE
First off please realize that this page has changed a few times to correspond to different configurations they are making available and the one I evaluated was a prerelease sample of the basic model 6 (not the Pro) which included the main base unit and two satellite units. That’s pretty much all you get other than the power transformers and a tiny card that tells you that you have to download an app to set the thing up. There is no other way to set it up other than downloading their app , which is one of the first differences from what you may be used to. The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later. Unlike the old days the setup is almost completely hands off, the hardware configures almost everything automatically and hardly asks you anything. In other words you do not have to go through that tedious process of updating the software and firmware, it's all done for you. After a few minutes you are up and running and if you wanted to you could walk away and never touch it again. There is one solitary status light that glows a few different colors then settles down to a soft white all’s well indicator and you can turn it off completely if you don't like it. You can’t make a mistake plugging it in because other than the power cable there are two identical ports which are both self configuring Ethernet input output ports, you attach your modem to one and optionally a hard wired Ethernet device to the other, although most people will never use it. If you’re like me and have any devices that demand a hard wired configuration you can always add a switched Ethernet hub. After you’re done you can go back into the app and tweak some things but nowhere near as many as even the cheapest entry level wifi router you may have owned in the past. There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades.
THEN THERE ARE THOSE THINGS I DIDN’T CARE FOR
I didn’t have any issues with the lack of customization this product offers, I think for the vast majority of homeowners it has everything we need. But there are some things that were frustrating. The first was the total lack of setup instructions included with the device. You get the three components (lacking any kind of protective wrap), the power cords and the tiny card that tells you to download the app. They even show a website address. But they don’t tell you that you absolutely must use a smartphone with an active cellular data line that meets certain specific criteria to use to install that app and use it for the setup. And the only way you will ever know any of that is AFTER you set the thing up and go into the obscure help section that consists of many thousands of pages. I tried using my iPad and got a message that it was doing something but it didn’t tell me what. After a half hour it finally timed out and said the installation failed but not a word about why. After I tried the only available option which was to try again and wasting another half hour I tried to contact tech support. No surprise, they don’t have phone support but their website promises instant response. I filled in the information and waited, and waited and waited and 24 hours later I still didn’t get an answer almost a week later. By then I had figured out on my own that maybe I should try using my smartphone and the installation took all of about five minutes. The problem here is that not everyone may have a brand new phone that meets their strict criteria and maybe this is being installed somewhere where the user doesn’t have a smartphone at all but wants wifi internet. The short answer is that you can’t do it, period.
Frustration two comes in when the next thing is that they want to send you an email with a secret code to prove that it’s really you but the first time that process failed and I had to do it again.
If you are protective of your privacy this may not be the product for you – unlike the majority of routers you have to give away a ton of private information and agree to just as many contracts and legal stuff just to use the hardware. I will never get how sending someone all my private information is helping them protect my privacy.
Finally there’s the issue of the subscription service, and it’s no small issue at all. Like many other companies eero is looking to build a continuing revenue stream of having you pay to subscribe to all but the most basic of the so-called safety services you paid almost 300 bucks to get in the first place. I am very aware of the firewalls, virus protection and other safety hardware and software I have built into my computer and other devices and I will make my opinion clear right now that I don’t think I need anything their suite of services offers. In fact I know so. I read through it all (something one in a million people will do) and the vast majority of it is typical of the San Francisco penchant for someone in a windowless room deciding what is safe and moral for me to view, for example barring me from viewing anything that shows guns or violence – but yet they won’t answer why it’s okay for them to sell video games that require a router that are all about guns and violence. In fact their entire so-called Secure suite seems to be aimed at blocking everything I should have the good sense and choice to view or not view as I please.
Fortunately I think you can use their hardware without paying a monthly subscription fee, right now I am sampling it so I can update this with more information later. Over and above that $30 annual basic suite they offer an advanced security suite that as far as I can see adds primarily the addition of Encrypt Me, iPassword and Malwarebytes for a whopping $99 a year subscription. My opinion is that most people choosing this product for simplicity’s sake would have little knowledge and thus little interest in a VPN app like Encrypt Me, would question the value of paying for a password manager when there are so many available for free, and the reality is most people’s devices are probably already protected by a very good antivirus program already. Note that I’ve used the word opinion a couple of times and I mean it, I’m not saying my opinion is what you should do any more than I am not saying a word about what internet speeds I’m getting in my home, because you shouldn’t care about my or anyone else’s speeds, they have no impact on you at all.
SHOULD YOU BUY
My home is longer than it is wide and my wifi signal has to go through some mechanical equipment and a kitchen to get to my entertainment center, which has an adverse effect on the signal. In the other direction is my office which has a lot of walls between it and my router. I was getting ready to run a cable and hardwire both ends of the house to help solve this situation but this seemed like an easier solution – now I have one extender at one end of the house right next to the TV and the other in close proximity to my office equipment, much of which is wireless. I tried the previous products that used an extender you plugged into a wall outlet and they don’t work for me. They did in the old days when our devices stayed static but when I walked from one end of the house to the other with my phone I had to log out of one account and log in to another to continue. With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from one extended to another without a glitch. While I am very technical I don’t like to overcomplicate things and I found the setup and configuration of this product to be amazingly simple. I don’t think the people in SF are on the same page as the rest of the country in terms of what their privacy needs are and what they feel they should be told they should be protected from so I’m leaning right now toward not continuing with their Secure subscription after the 30 day trial, which by the way I think is too short for anyone to make a useful decision on. I can’t tell you if you should buy this or not, but I hope this information has helpful. And if this sounds like it’s right for you I encourage you to try it and not be talked out of it because someone else didn’t like it. Good luck, I will give this an update after a month or two – no review for such a product can be very useful a few days after it’s introduced, mine has already updated itself three times in the 24 hours I’ve had it.
First was to turn off the router function of my current modem/router. I thought that I had done that correctly by just logging onto the modem/router online and disabling it. Also we had a wifi extender in the living room (name brand) that I unplugged.
Setting up the eero was very easy. The app was downloaded onto my smartphone and I followed the directions. Important to follow each step completely and do not get ahead of yourself. The router was placed in the bedroom (not in the computer room) and extenders were put in the living room and kitchen. I setup the extenders away from other electronics and appliances so there would not be connection interference. I had to move the second one around to a better location in the kitchen before I could get it to connect but it did connect.
Once that was all done, I was getting a "could not authenticate connection" error on my phone and tablet. I called the eero support line and they walked me through several things but the eero was working fine but the modem/router was creating a problem because it was not bridged properly. I went to the manufacturer's website and found how to do it correctly, followed the directions. With the modem/router I had, it was necessary to turn it off, undo the cable, reconnect and press the WLAN button for 5 seconds. This disabled the router function and worked. I was able to connect all our devices. The printer did not want to connect automatically so I just did a manual connection and that worked.
We do not have a large house and I do pay for a faster internet speed but we were experiencing a lot of buffering on the TVs and gadgets. If you went on the front or back porch - nothing. With the eero, we have not experienced buffering. My husband's PlayStation 4 and 3 and Xbox One are faster. The TV streaming is better. Sometimes things on the TV would be out of focus for a minute or two but we have not experienced that either.
These little devices do run hot but I found out that that is normal. If you are concerned, just call eero. They can check your devices to make sure it is within a safe range.
I would recommend eero for anyone that is streaming your TV viewing and for households with a lot of electronics connected to the Internet. It is a must have for better wifi coverage in a modern world. The same modem/routers we have been using are just not equipped to handle the electronics we are using now.