• Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The center of Cancun is 11 mi away. Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach. The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer. Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge. Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 1.2 mi away.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property Highlights

Top Location: Highly rated by recent guests (9.4)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Buffet

Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
9.4
Free WiFi
9.3
High score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Dkrg
    Austria Austria
    Good staff, clean place. Suite with ocean view first row was great. Breakfast offers great variety and quality. The paid beach beds were very comfortable and food service to the beach was the best we have experienced.
  • Ella
    United States of America United States of America
    The food was fantastic! Staff and service was exceptional!
  • Justin
    United States of America United States of America
    Everything was great! The staff was the highlight of our trip. They were all helpful with anything we needed and they were always willing to go the extra mile to make our trip better. Now, most things/services came with a price but we’re sold on...

Area info

Restaurants
6 Restaurants On Site

  • Fantino
    • Cuisine
      Mediterranean • Seafood
    • Open for
      Dinner
    • Ambience
      Traditional • Romantic
  • The Club Grill
    • Cuisine
      International
    • Open for
      Dinner
    • Ambience
      Traditional
  • Casitas
    • Cuisine
      American • Seafood • Steakhouse
    • Open for
      Dinner
    • Ambience
      Romantic
  • El Café Mexicano
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch
  • D-Lounge
    • Cuisine
      Seafood • Sushi
    • Open for
      Dinner • Cocktail hour
    • Ambience
      Modern
  • The Caribe Bar and Grill
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly

Resort Facilities at Kempinski Hotel Cancun
Great facilities! Review score, 9.2

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Private Parking
  • 6 restaurants
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Bathtub
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Activities
  • Bicycle rental
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Temporary art galleries
  • Beach
  • Tennis equipment
  • Kids' club
    Additional charge
  • Playground
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs $20 per day.
  • Valet parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
    Additional charge
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Elevator
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
  • Heated pool
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Solarium
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish

House rules

Kempinski Hotel Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express Cash is not accepted Kempinski Hotel Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Resort fee includes the following:

-Mexican welcome drink

-Premium high-speed WiFi in guest rooms and public areas

-Daily shuttle service to La Isla Shopping Village

-Use of tennis courts and rackets (1 hr)

-Beach toys for kids

-Heart of House experience that includes drink and canapé

-Overnight valet parking

-Farewell gift

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Kempinski Hotel Cancun

  • Check-in at Kempinski Hotel Cancun is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Kempinski Hotel Cancun include:

    • Suite
    • Triple
    • Double

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Kempinski Hotel Cancun on this page.

  • The nearest beach is 500 feet from Kempinski Hotel Cancun. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Kempinski Hotel Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Buffet
    • À la carte

  • Kempinski Hotel Cancun is 6.2 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Kempinski Hotel Cancun offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Playground
    • Tennis court
    • Golf course (within 2 miles)
    • Solarium
    • Kids' club
    • Beachfront
    • Hand massage
    • Tour or class about local culture
    • Spa lounge/Relaxation area
    • Personal trainer
    • Fitness
    • Beach
    • Couples' massage
    • Locker rooms
    • Bicycle rental
    • Steam room
    • Neck massage
    • Temporary art galleries
    • Full-body massage
    • Cooking class
    • Foot massage
    • Tennis equipment
    • Fitness classes
    • Swimming pool
    • Spa/Wellness packages
    • Spa facilities
    • Yoga classes
    • Private beach area
    • Head massage
    • Back massage

  • The prices at Kempinski Hotel Cancun may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Kempinski Hotel Cancun has 6 restaurants:

    • Casitas
    • The Club Grill
    • El Café Mexicano
    • Fantino
    • The Caribe Bar and Grill
    • D-Lounge