Wireless Type | 802.11n, 2.4 GHz Radio Frequency |
---|
Learn more
No featured offers available
We feature offers with an Add to Cart button when an offer meets our high standards for:
- Quality Price,
- Reliable delivery option, and
- Seller who offers good customer service
Add an Accessory:
ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router-Retail Packaging-White
Brand | ARRIS |
Internet service provider | spectrum, optimum, cox, xfinity |
Connectivity Technology | wireless |
Compatible Devices | Modem |
Total Ethernet Ports | 2 |
About this item
- Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. NOT compatible with Verizon, AT&T or Centurylink. REQUIRES Internet Service.
- Two-in-one 8x4 DOCSIS 3.0 Cable Modem + N300 WiFi Router
- 8 Download Channels and 4 Upload Channels capable of up to 343 Mbps download and 131 upload speeds. Recommended for Internet Plans up to 100 Mbps.
- Wi-Fi Router is very basic 2.4 GHz only N300, not suitable for congested population areas. Can easily be disabled to use as a modem only and ADD a better WiFi Router if needed. 2 Gigabit Ethernet ports and USB 2.0 port.
- 2 year warranty with US based customer service.
Customers who viewed this item also viewed
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Important information
Legal Disclaimer
w
Compare with similar items
This Item ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router-Retail Packaging-White | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | ||
Price | — | -33% $114.00$114.00 List: $169.99 | $129.99$129.99 | $39.95$39.95 | -14% $189.99$189.99 List: $219.99 | -27% $167.00$167.00 List: $229.99 |
Delivery | — | Get it May 22 - 23 | Get it as soon as Thursday, May 16 | Get it as soon as Friday, May 17 | — | Get it as soon as Thursday, May 16 |
Customer Ratings | ||||||
Easy to install | 4.3 | 4.5 | 3.9 | 4.1 | 4.2 | 4.2 |
Tech Support | 3.4 | 3.9 | 3.0 | 2.9 | 3.1 | 3.4 |
WiFi signal | 3.3 | 4.2 | 3.5 | 3.4 | 3.7 | 3.8 |
Value for money | — | — | 3.7 | 3.4 | 3.8 | 3.8 |
Sold By | — | Zurjy | Woot | Techa Distribution | DET Liquidation | Amazon.com |
connectivity tech | wireless | Ethernet | Ethernet | Ethernet | Ethernet | Ethernet |
ethernet ports | 2 | 2 | 2 | 1 | 2 | 1 |
number of ports | 2 | 2 | 2 | — | 2 | 1 |
data transfer rate | 300 megabits per second | — | 2500 megabits per second | — | 2500 megabits per second | 1000 megabits per second |
max downstream rate | 131 megabits per second | — | 2500 megabits per second | 960 megabits per second | 2500 megabits per second | 1029 megabits per second |
max upstream rate | 343 megabits per second | — | 2500 megabits per second | 960 megabits per second | 2.5 gigabits per second | 246 megabits per second |
modem type | cable | cable | cable | cable | cable | cable |
Product guides and documents
Product Description
Product Description
The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Equip your home network with the most advanced modem & router available today to enhance your Internet experience!
Amazon.com
From the manufacturer
ARRIS SURFboard
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees.
When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet.
Harness the power of SURFboard and take control of your home network!
SURF with the original and save money!
A lightning-fast Internet experience like no other. The SURFboard SBG6700-AC is 3 products in 1: a DOCSIS 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. With download speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! Beamforming technology provides maximum Wi-Fi coverage and performance. Stop paying rental fees. Own yours today!
Amazing Features
- DOCSIS 3.0 Cable Modem
- Download speeds up to 343 Mbps
- 8 download & 4 upload channels
- 2 – Gigabit Ethernet Ports – 10/100/1000 Mbps
- 2.4/5.0 Ghz Dual-band concurrent
- 802.11ac W-Fi speeds up to 1600 Mbps
- Supports IPv4 and IPv6 – the latest Internet standard
- Wi-Fi beamforming – max coverage & performance
- Compatible with major U.S. Cable Providers
SBG6580 Wi-Fi Modem | SBG6700-AC Wi-Fi Modem | SBG6900-AC Wi-Fi Modem | |
---|---|---|---|
Add to Cart
|
Add to Cart
|
Add to Cart
|
|
Customer Reviews |
4.0 out of 5 stars
6,268
|
3.9 out of 5 stars
1,651
|
4.2 out of 5 stars
1,471
|
Price | $95.00$95.00 | $37.99$37.99 | $153.59$153.59 |
Download Speed | 343 Mbps | 343 Mbps | 686 Mbps |
DOCSIS | 3.0 | 3.0 | 3.0 |
Gigabit Ethernet Ports | 4 | 2 | 4 |
Wi-Fi | N300 dual-switched | AC1600 dual-band concurrent | AC1900 dual-band concurrent |
Pre-set Wi-Fi Security | ✓ | ✓ | ✓ |
Wireless Guest Access | ✓ | ✓ | ✓ |
Energy Efficient Ethernet | ✓ | ✓ | ✓ |
2 Year Limited Warranty | ✓ | ✓ | ✓ |
Tech Support by ARRIS | ✓ | ✓ | ✓ |
Looking for specific info?
Product information
Technical Details
Brand | ARRIS |
---|---|
Series | Arris N300 |
Item model number | SBG6400 |
Item Weight | 1.56 pounds |
Product Dimensions | 5.25 x 5 x 2.13 inches |
Item Dimensions LxWxH | 5.25 x 5 x 2.13 inches |
Color | White |
Manufacturer | ARRIS Solutions, Inc. |
ASIN | B00WJOV23O |
Is Discontinued By Manufacturer | No |
Date First Available | April 22, 2015 |
Additional Information
Customer Reviews |
3.9 out of 5 stars |
---|---|
Best Sellers Rank | #39,270 in Computers & Accessories (See Top 100 in Computers & Accessories) #175 in Computer Networking Modems |
Warranty & Support
Feedback
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of setup of the modem. They say the software is snappy and easy to use. They also appreciate the consistent speeds and the ability to stream. However, some customers have reported issues with connectivity and reboots. Opinions are mixed on quality and value.
AI-generated from the text of customer reviews
Customers like the ease of setup of the modem. For example, they say the password is on the box, so there's no need to set up the software. They also mention the software that you log in to configure settings is snappy. Overall, most are happy with the ease with which it connects and runs.
"...the backend modem and router software that you log in to configure settings is snappy as well...." Read more
"Easy setup and good range in a 2 story townhouse. Have to reset anywhere from once a week to a couple times a day...." Read more
"...I never had to call for setup, installation was a breeze, and the best part of owning one of these modems as opposed to leasing Xfinity's modem for $..." Read more
"...Initial set was relatively easy.I have Comcast 25Mbps with "BLAST" which pushes the Mbps "up to 75"...." Read more
Customers like the performance of the modem. They mention that it's fast enough to stream anything, has great admin functions, and has stable and fast connections. Some say that the mode is good for a small apartment and is able to maintain the rates they're supposed to be getting. Overall, most are satisfied with the performance and recommend it to others.
"...tell but I can already tell when I disconnect it that it picks up the connection quicker and my wifi devices connect faster...." Read more
"...I still think this is a quality device, just make sure you know what you are getting." Read more
"...The 6900AC is perfect for multiple devices, higher speeds, and of course multiple data outlets if you still want to have devices wired in." Read more
"...They were awesome!Internet speed was increased and worked well for a couple weeks. Then I started having issues again...." Read more
Customers are satisfied with the appearance of the modem. They mention that it's small, cute, and nicely designed. Some say that the side panels are great and that it makes a cool nightlight.
"...And my final reasons for buying this were the reasonable price and the sleek, compact and modern design. So I thought it looked cool...." Read more
"...The side panels are great but the small of the back area is too bulky if you have a small waist as it doesn’t flatter the back.2...." Read more
"Very small and nicely designed. Used it for a month and it worked ok...." Read more
"...But that's my own fault for not looking out for that. Its cute and small. MUCH better looking than the one provided by Time Warner Cable...." Read more
Customers have mixed opinions about the quality of the modem. Some mention that it works well for the most part, while others say that it fails on a daily basis.
"...Not only is my wired connection noticeably snappier but the wifi is performs as it should...." Read more
"...2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-..." Read more
"I have Xfinity Internet and Cable and this modem works perfectly with their service...." Read more
"...Overall, the 6400 gets the job done. Just beware of its problem with Apple devices and halving your internet strength.PROS..." Read more
Customers are mixed about the value of the modem. Some mention it's great value for the money, cheaper than renting from Comcast, and versatile for the price. They also say it pays for itself in just over 3 months. However, some customers say it'd be better off buying a different modem and router combo.
"...Cheaper than renting from Comcast and great having the modem and router in one small package." Read more
"...return window with Amazon has closed so this was not only a complete waste of money, but a huge headache. Don't buy!!!" Read more
"...And my final reasons for buying this were the reasonable price and the sleek, compact and modern design. So I thought it looked cool...." Read more
"...internet and while I had very minimal customer support, it is much cheaper and just as effective in the long run...." Read more
Customers are dissatisfied with the connectivity of the modem. They mention that it drops WiFi connections at least once a day, the WiFi signal completely disappears from existence, and the connection is poor. Some customers also report that their computer does not connect to the internet when it's been idle for a while.
"...router for about 2 years and always have had problems with dropped connections and poor wifi performance despite living in a small studio apartment...." Read more
"...router, but the further away I got (off in the bedrooms), the weaker the signal got. Also, the more devices I added the more problems I had...." Read more
"...often when signal was present the connection was poor even though i was standing 2 feet from modem...." Read more
"...the built in router, there is too much congestion and your speed will take a nosedive. So, I had to manually change the router's channel twice...." Read more
Customers dislike that the modem needs to be rebooted. They mention that it needs to reboot several times a day, at least 3 times if not more. They also say that the wireless signal turns off and that the system constantly crashes.
"...Had to reboot several times a day...." Read more
"...I gave the router another month of testing but still had to reset it every few hours...." Read more
"...I would have poor signal signal and sometimes need to be reset...." Read more
"...It requires resetting AT LEAST 3 times a day, and the speed varied anywhere from 3-60 MBPS, but always trended towards the lower end of that, more..." Read more
Customers are dissatisfied with the coverage of the modem. They mention that the range isn't that great, the signal isn’t strong, and the WiFi range is limited. Some say that the device doesn't reach far at all and that it doesn' t even reach their TV.
"...Time Not Established Critical (3) No Ranging Response received - T3 time-out..." Read more
"...The signal range doesn’t seem amazing but works for my living space." Read more
"...I definitely experience some interruption to my signal and shorter range than I'd like, but I'll probably just end up buying a wifi booster...." Read more
"...rhe wifi connection from this modem is extremely weak and is very limited in range. Otherwise I have no complaints." Read more
Reviews with images
-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
I got this the other day thinking I'd have to call Comcast and provide the MAC address and serial number and go through some type of process. But I plugged it in, went to the Comcast activation site (there was a URL provided in the box) and after the fourth attempt it connected and it showed up on my account. Not only is my wired connection noticeably snappier but the wifi is performs as it should. And it's about a 4th the size of the leased equipment.
I've only had it for a day so time will tell but I can already tell when I disconnect it that it picks up the connection quicker and my wifi devices connect faster. Also the backend modem and router software that you log in to configure settings is snappy as well. With the leased equipment sometimes I'd have to log in several times as it would break in the middle of changing setting.
I love when things work as they should.
My only complaint is that the lights on this baby are bright, I have blackout shades on the windows at night and this thing lights up the corner of my apartment like a Christmas tree. I put a book in front of it till I can find some tape to put over the lights that doesn't leave gummy residue behind.
Had to reboot several times a day. After rebooting it kept asking for the same long password, which ironically enough i have now memorized, sigh!
often when signal was present the connection was poor even though i was standing 2 feet from modem. it did not work outside the house or in many areas i never had issues with the "rented" Comcast modem. I returned 2 weeks after purchase.
If you want t o purchase it anyway, be smart and hold on to the rental a bit longer just in case you have to return it. I wish I had done so.
Want Proof? see the log below from July 23 to August 9
The table below contains the log of events that the SBG6400 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Time Priority Description
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Tue Aug 09 01:00:33 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Mon Aug 08 13:31:45 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Mon Aug 01 04:29:35 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) TFTP Request Retries exceeded, CM unable to register
Time Not Established Critical (3) TFTP failed - Request sent - No Response;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sun Jul 31 10:53:41 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 27 08:00:18 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:01:5c:75:12:78;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sat Jul 23 12:55:18 2016 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Telnet user logged in from IP address 192.168.100.10.
Time Not Established Critical (3) SSH user logged out.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Telnet user logged in from IP address 192.168.100.10.
Time Not Established Critical (3) SSH user logged out.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:4a:a7:ee;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Telnet user logged out.