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Shark AV1010AE IQ Robot Vacuum with XL Self-Empty Base, Bagless, 45-Day Capacity, Advanced Navigation, Alexa & Wi-Fi, Multi-Surface Brushroll, for Pets, Dander & Dust, Carpet & Hard Floor, Black
Return this item for free
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Purchase options and add-ons
Brand | Shark |
Model Name | Shark AV1010AE |
Special Feature | Smart Mapping, Bagless, Self-Emptying |
Color | Gray |
Product Dimensions | 14.69"L x 10.24"W x 19.37"H |
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About this item
- FORGET ABOUT VACUUMING FOR UP TO 45 DAYS: A bagless, self-emptying base holds up to 45 days of dirt and debris.
- FASTER MAPPING: Faster mapping speed for a quicker total home map compared to the previous model (RV1001AE)
- BETTER CARPET CLEANING: Improved carpet cleaning performance compared to the previous model (RV1001AE)
- MULTI-SURFACE CLEANING: Multi-surface brushroll pulls in all kinds of dirt and debris from carpets and floors
- PHONE OR VOICE COMMAND: Schedule whole-home cleaning or target specific rooms or areas to clean right now with the SharkClean app or voice control with Amazon Alexa or Google Assistant
- POWERFUL SUCTION: Deep-cleaning power to take on large debris, small debris, and pet hair on carpets and floors.
- ROW-BY-ROW CLEANING: Methodically cleans row by row and then navigates room to room for complete home coverage.
- TOTAL HOME MAPPING plus ROOM SELECT: Maps your home and lets you choose which rooms to clean immediately.
- PERFECT FOR HOMES WITH PETS: Designed for homes with pets, this automatic vacuum features a self-empty base, a multi-surface brushroll, and captures dust, dander, and pet hair.
- WHAT'S INCLUDED: Shark IQ Robot, Self-Empty Base, (2) Side Brushes & Filter
Customer ratings by feature
Frequently bought together
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This Item Shark AV1010AE IQ Robot Vacuum with XL Self-Empty Base, Bagless, 45-Day Capacity, Advanced Navigation, Alexa & Wi-Fi, Multi-Surface Brushroll, for Pets, Dander & Dust, Carpet & Hard Floor, Black | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -21% $299.99$299.99 List: $379.99 | -31% $449.99$449.99 List: $649.99 | -44% $259.99$259.99 New Price: $468.43 | $508.99$508.99 | -14% $430.00$430.00 List: $499.99 | -39% $429.99$429.99 List: $699.99 |
Delivery | Get it as soon as Wednesday, Mar 27 | Get it Mar 28 - Apr 1 | Get it as soon as Wednesday, Mar 27 | Get it as soon as Wednesday, Mar 27 | Get it Mar 28 - Apr 1 | Get it as soon as Wednesday, Mar 27 |
Customer Ratings | ||||||
Suction power | 3.8 | 3.9 | 4.2 | 3.8 | 4.0 | 3.9 |
For deep cleaning | 3.3 | 3.5 | 4.1 | 3.4 | 3.4 | 3.5 |
Noise level | 4.0 | 4.0 | — | 3.8 | 3.9 | 4.0 |
For cleaning up hair | 3.9 | — | 4.3 | 3.9 | 4.1 | — |
Alexa integration | 3.6 | 3.4 | — | — | 4.1 | 3.4 |
Sold By | Amazon.com | FBA Top G | CYBER OUTLET | pexils | Deals4Less (SN Recorded) | Amazon.com |
surface suggestion | Hard Floor,Carpet | Hard Floor,Carpet | Floor | Carpet & Hard Floors | Hard Floors & Carpet | Carpets & Hardfloors |
batteries included | ✓ | ✓ | ✗ | ✓ | ✓ | ✓ |
battery average life | — | 120 minutes | 120 minutes | 60 days | 30 days | 110 minutes |
compatible devices | Amazon Echo, Google Home | Amazon Echo, Google Home | Google Home, Amazon Alexa | Amazon Alexa, Google Assistant | Google Assistant & Alexa | Amazon Echo |
weight | 17.1 pounds | 15.25 pounds | 15.25 pounds | 15.25 pounds | 12.23 pounds | 454 grams |
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From the manufacturer
IQ Navigation with Total Home Mapping
Instead of randomly bouncing, Shark IQ Robot Self-Empty XL maps your home and cleans row by row, room to room.
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Total Home Mapping With Room Select
Home mapping lets you select which rooms to clean immediately—or schedule a whole-home clean—through the app.
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Row-By-Row Cleaning
Delivers 50% better coverage by cleaning row by row without repeating areas (vs. Shark ION R750).
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Recharge And Resume
Returns to the base, recharges, and can pick up where it left off.
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App and Voice Control
Tell your robot where or when to clean with the app or with voice control via Amazon Alexa or Google Assistant.
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Ultimate Convenience
Your robot empties automatically after every cleaning session into a bagless base that holds up to 45 days’ worth of dust and debris.
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Powerful Suction
The Shark IQ Robot Self-Empty XL tackles large debris, small debris, and stuck-on dust on your floors and carpets.
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Designed For Homes With Pets
Powerful suction and a multi-surface brushroll combine with a high-efficiency filter that captures dust, dander, and allergens.
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Dual Spinning Side Brushes
Side brushes pull in debris from edges and corners.
Compare Shark Robot Vacuums
AV1010AE | AV1002AE | RV1001AE | RV2001WD | RV2001 | AV993 | AV752 | |
Customer Reviews
|
4.3 out of 5 stars
6,216
|
4.2 out of 5 stars
3,317
|
4.3 out of 5 stars
30,331
|
3.8 out of 5 stars
1,537
|
4.1 out of 5 stars
666
|
4.3 out of 5 stars
770
|
4.2 out of 5 stars
17,452
|
IQ Navigation
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
AI Laser Vision
| ✘ | ✘ | ✘ | ✔ | ✔ | ✘ | ✘ |
Home Mapping & Room Select
| ✔ | ✔ | ✔ | ✔ | ✔ | ✘ | ✘ |
Recharge & Resume
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
More Suction vs. RV700 Series
| ✔✔ | ✔✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
Self-Cleaning Brushroll
| ✘ | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
PowerFins Technology
| ✘ | ✘ | ✘ | ✔ | ✔ | ✘ | ✘ |
VACMOP Mode with Sonic Mopping
| ✘ | ✘ | ✘ | ✔ | ✘ | ✘ | ✘ |
Self-Empty Base
| ✔ | ✔ | ✔ | ✘ | ✘ | ✘ | ✘ |
High-Efficiency Filters
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
App & Voice Control
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
What is the Self-Empty Base?
The Shark IQ Robot Self-Empty XL includes a bagless base that holds up to 45 days’ worth of dust and debris before being emptied, for a hands-off cleaning experience, unlike robots that need to be manually emptied after each cleaning.
How does the Shark IQ Robot Self-Empty XL map your home?
Your robot uses thousands of data points to assess its location and create a map, identifying rooms, uncleaned areas, and edges. With home mapping, you can choose rooms to clean immediately or schedule a whole-home clean via the SharkClean app.
Do I need to have Wi-Fi to operate the Shark IQ Robot Self-Empty XL?
You do not need Wi-Fi to operate the robot—just press the Clean button on the robot to begin. However, we recommend connecting to Wi-Fi to unlock home mapping, room select, Recharge & Resume, and cleaning schedules with the SharkClean app.
Can I connect the Shark IQ Robot Self-Empty XL to my smart home?
Yes, your robot can connect to your Google Assistant or Amazon Alexa devices. Control your robot in the SharkClean app to schedule cleanings and review cleaning reports from anywhere.
Is the Shark IQ Robot suitable for pet owners?
Yes, the Shark IQ Robot is designed for homes with pets. This automatic vacuum features a Self Empty bin with a high efficiency filter, allowing the robot to clean for longer periods without emptying the dust bin on a regular basis.
Product guides and documents
Videos
Videos for this product
1:36
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My Favorite Feature of the Shark Matrix Robot Vacuum
Andre Products
Videos for this product
2:10
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Shark Detect Pro vs Shark IQ: Which is better?
Rust's Reviews
Videos for this product
3:33
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Customer Review: Horrible. This Modle is a POS
Manna
Product information
Brand | Shark |
---|---|
Model Name | Shark AV1010AE |
Special Feature | Smart Mapping, Bagless, Self-Emptying |
Color | Gray |
Product Dimensions | 14.69"L x 10.24"W x 19.37"H |
Included Components | (1) Filter, (1) Self-empty base, (2) Side brushes, (1) Shark IQ Robot |
Filter Type | Disk |
Voltage | 100240 Volts |
Capacity | 0.17 Quarts |
Power Source | Battery Powered |
Are Batteries Included | Yes |
Control Method | Voice |
Compatible Devices | Amazon Echo, Google Home |
Form Factor | Robotic |
Item Weight | 17.1 pounds |
Manufacturer | SharkNinja |
ASIN | B08DLRYHKY |
Country of Origin | China |
Item model number | AV1010AE |
Batteries | 1 Lithium Metal batteries required. (included) |
Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #3,759 in Home & Kitchen (See Top 100 in Home & Kitchen) #8 in Robotic Vacuums |
Assembly required | Yes |
Batteries required | Yes |
Warranty & Support
Feedback
Looking for specific info?
Product Description
Forget about vacuuming for up to 45 days. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and a self-cleaning brushroll. After each cleaning session, your robot automatically empties into the bagless base, which holds up to 45 days of dirt and debris.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of cleaning with the robotic vacuum cleaner. They say it does a fair job at cleaning and completely cleans the entire office space each night. However, some customers have reported issues with the battery life, saying it does not last. Opinions are mixed on ease of use, value, mapping, performance, suction, and quality.
AI-generated from the text of customer reviews
Customers like the ease of cleaning with the robotic vacuum cleaner. They mention it's effective at cleaning, has a smarter cleaning pattern, and is self-cleaning. Customers also appreciate that it completely cleans the entire office space each night and that it can be scheduled to clean daily. They love how their floors are cleaner and how much time this little guy saves them. They say it picks up the dust and dirt really well and fluffs up carpet.
"...Very thorough and runs in effective patterns. Picks up the dust and dirt really well. No problems and very happy with this robo cleaner." Read more
"...The app-less cleaning is done quite logically and the entire floor in each room of each area is cleaned reasonably well...." Read more
"...Other notes: I feel like this helps with the dust so much. It also helps me not leave things on the floor, like an amazon box I need to break down...." Read more
"...have to run the normal vacuum over the carpet because it doesn't clean that the best, but for hardwood floors it does great...." Read more
Customers are mixed about the performance of the robotic vacuum cleaner. Some mention that it does a good job, works more efficiently, and finishes rooms faster. It is very smart at its work, and works well on carpet and tile. However, others say that the "vacuum by room" functionality doesn't work half the time, it doesn''t do well about getting right up along the trim, and that it requires light to work.
"...Picks up the dust and dirt really well. No problems and very happy with this robo cleaner." Read more
"...The Good: The built in cliff-avoidance works very well. In 4 months the bot has not gone over an edge even once...." Read more
"...you, I've gotten a replacement of the empty canister and it still doesn't work properly...." Read more
"...It has rarely, ever gotten stuck.It is very smart at its work and I literally just make sure the house is fairly clear of objects on the floor..." Read more
Customers are mixed about the quality of the robotic vacuum cleaner. For example some mention it's the best they've ever had, while others say it may randomly start vacuuming in the middle of the night. They also say it gets error messages and the dust bin may clog.
"This Shark Matrix is a great machine. Using it in a 3 bedroom home. Very thorough and runs in effective patterns...." Read more
"...OVERALL I am happy with it. I hope the problem with the dust bin clogging to the point of not self emptying will resolve itself after continuous use..." Read more
"...It also helps me not leave things on the floor, like an amazon box I need to break down...." Read more
"...Of course, it does not dust. Too bad...." Read more
Customers are mixed about the value of the robotic vacuum cleaner. Some mention that it's worth the price, and the pros far outweigh the cons. However, others say that it is not even worth it, terrible, and a complete disappointment.
"...time for set up and understanding it’s quirks, it is definitely worth the $$$ ...I’m very happy." Read more
"...Third party parts are often ill-fitting or poorly made and the shark site is of no help in locating your actual model from the model on the bottom..." Read more
"...The self-empty feature is worth the investment...." Read more
"...This Modle is a POS. Huge waste of money. Spent $560 on this thing you think it should work more then a couple days a week." Read more
Customers are mixed about the ease of use of the robotic vacuum cleaner. Some mention that it's technically easy to work on, the set up and app operation is a breeze, and the mapping program is easy to do on the app. However, others say that it gets stuck and the app is not user friendly.
"...Using it in a 3 bedroom home. Very thorough and runs in effective patterns. Picks up the dust and dirt really well...." Read more
"...I know this is a huge time saver for me and makes me feel so much better about the house. I can even start it with the app when I'm on my way home...." Read more
"...is approx 1hr40mins not 2 as previously stated, and the charge time is approx 3 hrs. The dust bin gets emptied at least once during that time...." Read more
"...out it was a pretty accurate layout of my house labeling the rooms were very easy one thing that would be better is if the barriers used to set up a..." Read more
Customers have mixed opinions about the suction of the robotic vacuum cleaner. Some mention that it has good suction power, which keeps pet hair under control. They say it does not get stuck and can even climb a 1" floor transition, while others say that it would get stuck on everything and is not impressed with the suaction ability.
"...I also randomly will get the error message the wheel is stuck and when I find it, it is in a corner that it should be able to get out easily, could..." Read more
"...It is quieter than I thought it would be. And it really doesn't get hung up on anything...." Read more
"...The roller got stuck a couple of times during the first cleaning because haven't had a vacuum for almost a week I could get everywhere that a broom..." Read more
"...every time I run the floor vac, I get a notification that the brush roll gets stuck and I have to manually un-snag hair...." Read more
Customers are mixed about the mapping of the robotic vacuum cleaner. Some mention that it does a good job mapping out your house, while others say that it's confusing and a bit of a pain.
"...get outside my 'open floor plan' area, it seems to struggle understanding where my bedrooms, baths, office, laundry, etc are in relation to the open..." Read more
"...Final floor plan was pretty darn accurate (lot of negative reviews about the mapping being inaccurate), also found it relatively easy to create rooms..." Read more
"UPDATED 7.13.2022: About 4 months ago, my Shark deleted the map it made of my house...." Read more
"I LOVE this thing!!!!! It was easy to set up and the mapping went very well. The app is easy to use...." Read more
Customers are dissatisfied with the battery life of the robotic vacuum cleaner. They mention that it does not last, it drains completely, and it wastes battery. Some say that the vacuum needs to run for an indefinite period and happen to wander into every space. They also mention that the battery seems to need more charging than they'd hoped, and that the unit never gets to 100% charge.
"...Problem? Filter does not exist, and no place it could fit...." Read more
"...That's 18 days it could not run out of 27 days...." Read more
"...I got a message across my phone (at 5:00 pm) telling me that the battery is low and the canister is stuck and needs to be put on the docking station...." Read more
"...It is fairly high profile, so does not fit under some of our furniture...." Read more
Reviews with images
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Top reviews from the United States
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I do empty it more than I need to, as we have a dog and a cat, and there is a lot of hair to pick up. But no issues with usage at all, and it's fantastic to just be able to send it to specific rooms as needed. This is my first robotic vacuum, and honestly, 100% worth it.
The good: The bot has no problem getting up close to the irregular line of our natural stone basalt fireplace. It wiggles along the edge going in and out and cleans this area of dust and such very well. In fact, the bot does better than I did with the vacuum and better than the housekeepers did. It doesn't care how long it takes. Obviously, people-based cleaning involves beings that do care how long this process takes. Same for other irregular surfaces. The bot goes in and out as long as it takes. For our finely crafted mid-century house, this is a really big deal.
The Good: The built in cliff-avoidance works very well. In 4 months the bot has not gone over an edge even once. In our mid-century house there are not only stairs, but also other drop-offs that look really nice but would probably not be allowed with current codes.
The good: This little bot is much quieter than expected. Naturally there is the noise created by the air going through it, but there is very little actual motor noise. Usually when it is working I am working at something else in a nearby room. It makes just enough noise that I can tell where it is, but not enough that it distracts me from what I am doing, and not enough noise to wake those sleeping in the next room.
The good: I did not bother with the app because I have oriental rugs with fringes that must be picked up prior to running the robot. I also choose to put the chairs up out of the way so the dining room floor gets really clean. In bedrooms I do a quick check to be sure there are no socks on the floor, etc. Scheduling therefore makes little sense. However, the bot works very nicely without the app. For those who want no app, this will work beautifully. I find that it was best to use the bot to clean half of our main floor, let it recharge, then clean the other half. This is something that the app would not support. If you have a larger house, or multiple levels, this is a really good thing. I actually have 3 very separate areas that are cleaned by the bot and the app would only be useful for one of them, as it only stores 1 map. The app-less cleaning is done quite logically and the entire floor in each room of each area is cleaned reasonably well. As noted below, small bits may be missed, but with regular use my floors are clean to look at. A fairly significant amount of dust and debris are picked up every time the bot is run.
The bad and the ugly: Corners are a real problem for the bot. Once in a while you need to get your finger into a wet paper towel to clean out the accumulating guck in the corners. However, the same is true when I vacuum with a conventional vacuum. It was also true when I had maid service clean the floors monthly (only then it was their fingers in the paper towel, rather than mine.) Also there is sometimes a bit of stuff left. For instance, after cookie making with small children, if the bot is put in the kitchen and the doors closed so it can clean up the flour on the floor, there may be a place or two where a bit of flour remains. Run the bot again and it will get that last bit, or just wipe it up. I see this as a minor issue, but a real one.
The really bad and ugly: Unfortunately, Shark has dozens of models that are very similar with different model numbers. Even more unfortunately, your model number reflects the place where you purchased the bot, not the bot itself. Your model number is virtually useless in trying to find the right replacement parts. Third party parts are often ill-fitting or poorly made and the shark site is of no help in locating your actual model from the model on the bottom of the machine. However, the online chat person or the call-back support are quite helpful and very fast.
More bad and ugly: The model number on the box of the one we purchased was different from the model number on the bot and also different from the model number on the enclosed documentation. The instructions in the manual did not match actual parts on the bot. Even the instructions on the bot did not match the configuration of the bot. For instance, there is a figure on the bot suggesting that a circular filter be cleaned regularly. Problem? Filter does not exist, and no place it could fit. If one were to attempt putting a filter into the area adjacent to the figure it would cover the window where you are supposed to be able to see the level of the dirt in the collector. (Not that big a deal, though, because the plastic "window" is so darkly tinted that nothing can be seen through it anyway.) Using the mis-matched manual requires a bit of flexibility. If, for instance, you know that you need to pinch something and pull, the fact that the tabs mentioned do not exist, you can find something else to grab and pull. This has worked fairly well, though not without a bit of annoyance on my part. It would be nice if there was a bit of labeling to indicate just where something should be grabbed to dis-assemble for cleaning or replacing filters. Putting the actual part number on the replaceable parts would also be a really great idea.
More bad and ugly: This is probably a petty gripe. However, for those of us who must use the bot without the app, a key part of this process is to turn the machine off while moving it, then on again to begin cleaning or to send the bot to its port. It would be a really nice convenience if the on/off switch were put on the top where it would be visible and easily reached rather than recessed on the side. Turning off the moving bot is a bit of a chore. If it were recessed on the top it would be quite easy to use a cane or broomstick to knock the rocker switch one way or the other. The instruction manual clearly states that one should not pick up the bot until after it is turned off, but turning it off first requires a bit of a circus act, following the bot, locating the switch and pushing it without triggering the thing to take off in another direction (the camera sees you and that alters the path).
Overall, I would recommend this product for a person who is willing to live with its flaws. I am happy with the cleanliness of my floors, it takes less than 4 minutes for me to ready the dining room for cleaning (12 chairs, 2 oriental carpets to move) and less than a minute to check other rooms for cords, dropped items, etc. Then it takes the bot about 30 to 45 minutes for each of the separate areas. During its cleaning time I almost never need to do anything related to the cleaning process. I do clean the dust bin every time I clean, a process that takes only seconds. About once a month I clean the dust trap on the bot itself. That process can take anywhere from 2 minutes to 5 minutes depending on what is there. If the bot picks up a straw or paper clip, more stuff gets stuck to that obstruction and the lint can pile up. At any rate, I spend considerably less time on this process than I would spend cleaning with a vacuum (which has its own quirks) and the bot is actually more thorough than I would be, spending about 2 to 3 times as long in actual cleaning than I would. Time spent cleaning is important. The bot moves slowly enough to give the suction time to be effective, also slowly enough that when it bumps into furniture legs it does no damage. Also, in 4 months it has paid for itself, compared to the amount the housekeeping service would have charged. Of course, it does not dust. Too bad. My house always looks presentable, I spend less than an hour in actual floor maintenance time but the floors always have that "just cleaned" look.
Reviewed in the United States on March 22, 2022
The good: The bot has no problem getting up close to the irregular line of our natural stone basalt fireplace. It wiggles along the edge going in and out and cleans this area of dust and such very well. In fact, the bot does better than I did with the vacuum and better than the housekeepers did. It doesn't care how long it takes. Obviously, people-based cleaning involves beings that do care how long this process takes. Same for other irregular surfaces. The bot goes in and out as long as it takes. For our finely crafted mid-century house, this is a really big deal.
The Good: The built in cliff-avoidance works very well. In 4 months the bot has not gone over an edge even once. In our mid-century house there are not only stairs, but also other drop-offs that look really nice but would probably not be allowed with current codes.
The good: This little bot is much quieter than expected. Naturally there is the noise created by the air going through it, but there is very little actual motor noise. Usually when it is working I am working at something else in a nearby room. It makes just enough noise that I can tell where it is, but not enough that it distracts me from what I am doing, and not enough noise to wake those sleeping in the next room.
The good: I did not bother with the app because I have oriental rugs with fringes that must be picked up prior to running the robot. I also choose to put the chairs up out of the way so the dining room floor gets really clean. In bedrooms I do a quick check to be sure there are no socks on the floor, etc. Scheduling therefore makes little sense. However, the bot works very nicely without the app. For those who want no app, this will work beautifully. I find that it was best to use the bot to clean half of our main floor, let it recharge, then clean the other half. This is something that the app would not support. If you have a larger house, or multiple levels, this is a really good thing. I actually have 3 very separate areas that are cleaned by the bot and the app would only be useful for one of them, as it only stores 1 map. The app-less cleaning is done quite logically and the entire floor in each room of each area is cleaned reasonably well. As noted below, small bits may be missed, but with regular use my floors are clean to look at. A fairly significant amount of dust and debris are picked up every time the bot is run.
The bad and the ugly: Corners are a real problem for the bot. Once in a while you need to get your finger into a wet paper towel to clean out the accumulating guck in the corners. However, the same is true when I vacuum with a conventional vacuum. It was also true when I had maid service clean the floors monthly (only then it was their fingers in the paper towel, rather than mine.) Also there is sometimes a bit of stuff left. For instance, after cookie making with small children, if the bot is put in the kitchen and the doors closed so it can clean up the flour on the floor, there may be a place or two where a bit of flour remains. Run the bot again and it will get that last bit, or just wipe it up. I see this as a minor issue, but a real one.
The really bad and ugly: Unfortunately, Shark has dozens of models that are very similar with different model numbers. Even more unfortunately, your model number reflects the place where you purchased the bot, not the bot itself. Your model number is virtually useless in trying to find the right replacement parts. Third party parts are often ill-fitting or poorly made and the shark site is of no help in locating your actual model from the model on the bottom of the machine. However, the online chat person or the call-back support are quite helpful and very fast.
More bad and ugly: The model number on the box of the one we purchased was different from the model number on the bot and also different from the model number on the enclosed documentation. The instructions in the manual did not match actual parts on the bot. Even the instructions on the bot did not match the configuration of the bot. For instance, there is a figure on the bot suggesting that a circular filter be cleaned regularly. Problem? Filter does not exist, and no place it could fit. If one were to attempt putting a filter into the area adjacent to the figure it would cover the window where you are supposed to be able to see the level of the dirt in the collector. (Not that big a deal, though, because the plastic "window" is so darkly tinted that nothing can be seen through it anyway.) Using the mis-matched manual requires a bit of flexibility. If, for instance, you know that you need to pinch something and pull, the fact that the tabs mentioned do not exist, you can find something else to grab and pull. This has worked fairly well, though not without a bit of annoyance on my part. It would be nice if there was a bit of labeling to indicate just where something should be grabbed to dis-assemble for cleaning or replacing filters. Putting the actual part number on the replaceable parts would also be a really great idea.
More bad and ugly: This is probably a petty gripe. However, for those of us who must use the bot without the app, a key part of this process is to turn the machine off while moving it, then on again to begin cleaning or to send the bot to its port. It would be a really nice convenience if the on/off switch were put on the top where it would be visible and easily reached rather than recessed on the side. Turning off the moving bot is a bit of a chore. If it were recessed on the top it would be quite easy to use a cane or broomstick to knock the rocker switch one way or the other. The instruction manual clearly states that one should not pick up the bot until after it is turned off, but turning it off first requires a bit of a circus act, following the bot, locating the switch and pushing it without triggering the thing to take off in another direction (the camera sees you and that alters the path).
Overall, I would recommend this product for a person who is willing to live with its flaws. I am happy with the cleanliness of my floors, it takes less than 4 minutes for me to ready the dining room for cleaning (12 chairs, 2 oriental carpets to move) and less than a minute to check other rooms for cords, dropped items, etc. Then it takes the bot about 30 to 45 minutes for each of the separate areas. During its cleaning time I almost never need to do anything related to the cleaning process. I do clean the dust bin every time I clean, a process that takes only seconds. About once a month I clean the dust trap on the bot itself. That process can take anywhere from 2 minutes to 5 minutes depending on what is there. If the bot picks up a straw or paper clip, more stuff gets stuck to that obstruction and the lint can pile up. At any rate, I spend considerably less time on this process than I would spend cleaning with a vacuum (which has its own quirks) and the bot is actually more thorough than I would be, spending about 2 to 3 times as long in actual cleaning than I would. Time spent cleaning is important. The bot moves slowly enough to give the suction time to be effective, also slowly enough that when it bumps into furniture legs it does no damage. Also, in 4 months it has paid for itself, compared to the amount the housekeeping service would have charged. Of course, it does not dust. Too bad. My house always looks presentable, I spend less than an hour in actual floor maintenance time but the floors always have that "just cleaned" look.
Hair: I have a German shepherd husky mix and I have long hair so it was going to be put to the test concerning hair. The first 2 times I ran it the roller got clogged by hair clumps. But it was really easy to remove, no scissors involved. Then once I was running it daily (on normal mode) it hasn't had a problem since. I am proactive and clear the roller brush once a week. But honestly not much gets stuck running it daily. I do have to empty the tank more often because there is so much hair. It also picks up the random pieces of dog food my dog puts on the floor and doesn't eat.
Noise: I love that it empties itself so it isn't something I'm checking every single day. But it is SO loud when it empties. During the week this is no issue because we are at work but it took a bit on the weekends to not get startled when it happened. Otherwise the noise is very manageable. The eco mode we don't even change the volume on the tv. Normal mode we have to turn the volume up a few numbers. I've one used max once just to test it.
Navigating around the apartment: It has not thrown itself off my stairs thankfully. Cords are an issue but that is a problem with any robot vacuum. Once you, burry them under the couch, or pin them to the wall it isn't an issue. I've noticed it will go over some things, like my Theragun charger. But at the same time if a door is not fully open it won't run into or push the door open. So it doesn't get all the floor every day but that is why we do it daily. It can do our entire apartment (800 sqft) on one charge. But if you have a bigger area it will clean, charge and then resume cleaning in a bit.
Using the app: Take the time to make the rooms on your map so it is more useful. It might take some tweaking. Also if you have an odd shape room (not a rectangle) you can combine two areas into one. You can also add no go zones. I did that around my Peloton bike because there was no good way to tuck the cord in somewhere. You can easily make a schedule for specific days of the week. Currently you cannot schedule by rooms. Also you cannot schedule it to clean multiple time per day, you would have to manually start it the second time.
Other notes: I feel like this helps with the dust so much. It also helps me not leave things on the floor, like an amazon box I need to break down. Because if there is stuff on the floor then the vacuum can't clean there. Any robot vacuum would be hard if you have a kid that leaves things everywhere or a dog with a lot of toys.
Overall I'm really happy with the switch to Shark.
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It mapped our entire floor perfectly in the first run. I was blown away. The technology has come so far! The app is clean and intuitive. It also makes setting up the Shark very easy. After it is finished mapping, you can add labels to each room, and schedule it to run at certain times, and in the rooms that you choose. If it gets full while it's doing the cleaning session, it will find its way back to the docking station, empty the dust and dirt, and then go back to wherever it left off. The only downside is that it can only map one floor in your house. If you're in a two story house, you can still use it on other floors by moving it to the floor you want to clean, and pressing the "clean" button on top of the vacuum, but you won't be able to do this from the app.
It is fairly quiet, and has a low profile. It's able to sneak under beds and tight to reach places very well. Battery life seems great and no concerns there. The docking station is small enough that it isn't an eyesore. It comes with a nice little mat that the robot drives onto. When the robot docks itself, empties into the docking reservoir after a few seconds. This part is fairly loud, but only lasts a few seconds.
For the money, you truly can't beat this powerful little robot!