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Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

4.7 4.7 out of 5 stars 3,153 ratings

$499.00

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Purchase options and add-ons

Brand Touchstone
Power Source Corded Electric
Product Dimensions 5.5"D x 50.4"W x 21.5"H
Material Glass
Finish Type Black
Installation Type Wall Mount
Heat Output 5000 British Thermal Units
Special Feature 3 Prong Outlet, Hardwired Option
Style Dimmer
Color Black

About this item

  • APPEARANCE: The Sideline electric fireplace is designed for recessed in-wall mounting. Creating a cozy atmosphere of a traditional fireplace, this electronic fireplace has realistic flames with a real fire look. The Sideline’s 5 flame settings radiate a soft ember glow up to an intense blaze. Sideline gives you the total package. Control the heat and flame with the remote control. Designed to use one log or crystal, if you prefer you can mix both safely.
  • INSTALLATION: This Sideline installs simply and can safely be attached to framing studs. The sides & back of the unit remain cool to the touch with the heat feature on. Recommended minimum of 8” of space between the top of the fireplace and your TV, mantel, picture ceiling. The Sideline can be installed in existing fireplace openings safely. Consult with a licensed professional to ensure your unused gas lines and vents are secured properly. The Sideline fireplace is ventless.
  • OPERATION: The Sideline’s heater will take the edge off a cool room or basement, and it can be run with no heat (just flames) in warmer climates. The Sideline comes with a 6-foot power cord for a 110-120V outlet. It is also hard-wire ready for in-wall install. The unit draws a max of 12 amps, so the fireplace can be used on a 15-amp circuit. A 20-amp circuit may be necessary, depending on the use of other electronics on that same electric circuit.
  • FEATURES: The Sideline features an unmatched flame. Friends will be nervous to touch realistic flame behind the glass. The Sideline includes faux-fire logs & crystals to create an authentic feel, as well as an IR remote controlling flame color & intensity, the heater and shut-off timer. Front facing heater vents allow you to position the Sideline just 8” under a flat screen TV. The Sideline can be hardwired or plugged in to your electric source.
  • WHAT YOU NEED TO KNOW: 1. We recommend 8 inches of space between your fireplace & TV. 2. The Sideline pulls a max of 12 amps. 3. The fireplace includes a wall-mount bracket, if you don’t recess it. 4. You can install the Sideline in an existing fireplace opening. It stays cool to the touch on the sides & back and is ventless. You can use the Sideline with just the flame and no heat. 5. The heater will help to warm up a cool room but won’t replace a primary heat source.
  • ALEXA/WIFI ENABLED: Control the Sideline 50 Electric Fireplace from your lounge chair using the included remote control, Alexa or Google Home device or Smart mobile app. Connect it to compatible smart home devices through the app for added convenience. Discover more about setting up the WiFi features. The wireless remote control requires AAA batteries (not included).

Additional Details

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Customer ratings by feature

Easy to use
4.9 4.9
Easy to install
4.8 4.8
Easy to assemble
4.8 4.8
Remote Control
4.6 4.6
Make it a bundle
We found 1 bundle with this item:
Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

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Product Description

The Touchstone Sideline Electric Fireplace Series

Touchstone 80028 - The Sideline Electric Fireplace

The standout quality of the Sideline Series is the true-to-life, realistic LED flame display. Easy to install, these smokeless electric fireplaces can be added to any room - no venting or chimney needed. Available in a variety of sizes and styles to match your home.

Touchstone 80028 - The Sideline Electric Fireplace

Meet The Sideline


The original, simply beautiful flames, best variety of sizes

Easy to Use and Enjoy

Touchstone 80028 - The Sideline Electric Fireplace

Realistic LED Flames

3 flame colors (orange, blue and orange-blue), pulsating 10 color ember bed, 5 flame intensity settings for a natural look.

Touchstone 80028 - The Sideline Electric Fireplace

All Season Use

Dual controls for heat and flames, so you can enjoy the fireplace with or without heat anytime.

Touchstone 80028 - The Sideline Electric Fireplace

Cool to the Touch

The glass front display remains cool to the touch for added safety and peace of mind.

Touchstone 80028 - The Sideline Electric Fireplace

Plug In Or Hardwire

Plug into a standard 110-120V outlet or have a professional hardwire into the wall.

80004

Includes Faux Logs & Crystals

Customize the look of your fireplace with faux logs or crystals. Ships with both.

mounted tv

A Cozy Addition to Any Room

The built in heater adds extra warmth to your room. Adjust by remote or front panel control.

SL

Features an Unmatched Flame

Includes faux-fire logs and crystals to create an authentic feel, an IR remote controlling flame color and intensity, the heater and shut-off timer.

Touchstone 80028 - The Sideline Electric Fireplace

More Features

- Thermostat with auto-off overheat protection

- Timer mode for shut off in 30 minutes to 7.5 hours.

- Flames no heat - heat no flames capability

Explore Touchstone Fireplace Options

SL comparison chart

The Sideline 50" Width

80036

Sideline Elite 50" Width

50

Infinity 50" Width

80025

The Sideline 45" Width

80011

The Sideline 60" Width

Customer Reviews
4.7 out of 5 stars
3,153
4.7 out of 5 stars
647
4.6 out of 5 stars
41
4.7 out of 5 stars
3,153
4.7 out of 5 stars
3,153
Price
$499.00 $899.00 $1,549.00 $479.00 $649.00
Dimensions
50 3/8"W x 21 1/2"H x 5 1/2"D 49 3/4"W x 19 1/4"H x 5 1/2"D 50"W x 17 1/4"H x 8"D 45"W x 21 1/2"H x 5 1/2"D 60"W x 21 1/2"H x 5 1/2"D
# of Flame Colors
3 6 6 3 3
# of Ember Bed Colors
10 10 10 10 10
Perfect For
Medium rooms Medium rooms Medium rooms Retrofit existing fireplace Medium rooms
Alexa/Google Compatible
Smart Phone App
WiFi Compatible
Included Media Options
Log set, crystal set Log set, crystals, driftwood Log set, clear/black crystals Log set, crystal set Log set, crystal set
Mission Oak - 50 in Wide

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Product guides and documents

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

Feedback

Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled


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Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled
Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled
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Price$499.00$1,249.00$699.00$509.99$299.99-38% $209.99
List:$335.99
Delivery
Get it as soon as Monday, May 20
Get it May 21 - 28
Get it as soon as Monday, May 20
Get it as soon as Monday, May 20
Get it as soon as Wednesday, May 22
Customer Ratings
Easy to install
4.8
4.8
4.7
4.8
4.6
Remote Control
4.6
4.6
4.7
4.7
4.6
Easy to assemble
4.8
4.8
4.8
4.7
Heat output
4.2
4.2
4.5
4.4
Easy to use
4.9
4.9
5.0
Sold By
Touchstone Home Products
Touchstone Home Products
Touchstone Home Products
Legend Flame
Amazon.com
Shengzhu
material
Glass
Glass
Glass
Glass, Stone
Acrylic
Tempered Glass
heating element type
Electric
Electric
Quartz
Ceramic
Electric
heating coverage
400 ft.
400 ft.
400
400 sq ft
heat output
5000 btus
5000 btus
5000 btus
5000 btus
5100 btus
ventilation type
Vent Free
Vent Free
Vent Free
Vent Free
Vent Free
Vent Free
installation
Wall Mount
Wall Mount
Wall Mount
Wall Mount
Wall mount,Recessed,Freestanding
Wall Mount

Customer reviews

4.7 out of 5 stars
4.7 out of 5
3,153 global ratings

Customers say

Customers like the size, value, and ease of installation of the fireplace. For example, they mention it fits like a glove, the directions are decent, and the app is easy to use. They appreciate appearance, quality, and heat. That said, opinions are mixed on remote control and noise.

AI-generated from the text of customer reviews

646 customers mention623 positive23 negative

Customers are satisfied with the appearance of the fireplace. They mention that it looks elegant, the sideline flames look better than any of the other brands they checked out, and the fire looks quite real. They appreciate the nice display, good color, and ambience it brings to their room. Some say that it's the best addition to their living room and perfect for their living space.

"...does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems..." Read more

"...This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out...." Read more

"...Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need." Read more

"...The heat is nice. The fire effect is good. There are lots of colors to tune it to your liking...." Read more

412 customers mention364 positive48 negative

Customers are satisfied with the quality of the fireplace. They mention that it looks beautiful, is better than expected, and is first class. Some say that the build is quite good and that the fireplace has worked well over the several months they have had it.

"...I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here...." Read more

"We love the seamless , all glass front and quality construction...." Read more

"...Adjust the colors and have heat or no heat. It is truly perfect And it is quiet, unlike the first unit that we ordered. We threw away the fake logs...." Read more

"...It looks amazing and works great:Will recommend it 100%" Read more

322 customers mention312 positive10 negative

Customers find the fireplace easy to install. They mention it's easy to assemble and wire, easy to operate, and learn to use. Some say the electrical needs are easy because they had an existing electrical outlet. They also appreciate the app, which is easy to use and set up with Alexa or Google. Overall, most are happy with the ease of installation and recommend it to others.

"...the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat...." Read more

"...a linear pallet, which preserved it from any damage and made moving it around much easier...." Read more

"...It was easy to install into our 2x6 frame build out with durock sheeting and ledger stone veneer. Runs very quiet and has great flame options...." Read more

"...The app is easy to use and the different colors for the logs and flames is great!Fan is not very loud at all!I would buy this again!" Read more

312 customers mention235 positive77 negative

Customers like the heat produced by the fireplace. They say it puts out great heat, the heater is more than adequate, and it takes the chill out of the air. Customers also say it makes their living room nice and cozy.

"...It provides a great amount of heat but let’s be honest, it’s not a real fireplace...." Read more

"...Shipping was fast and installation was a breeze. The heater gives off just enough heat to take the edge off, this doesn’t replace your furnace...." Read more

"...The heat is nice. The fire effect is good. There are lots of colors to tune it to your liking...." Read more

"...Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need." Read more

123 customers mention107 positive16 negative

Customers like the value of the fireplace. They say it's an excellent value, a good budget fireplace, and the best price for size and quality. Some customers also say it’s visually effective and a great purchase.

"...Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from...." Read more

"...I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less...." Read more

"...There are lots of colors to tune it to your liking. The price point was reasonable and it shipped earlier than initial estimates...." Read more

"...We built a frame and used this insert. Worth the price! It looks expensive, puts off enough heat and really created a focal point in the room...." Read more

69 customers mention57 positive12 negative

Customers like the size of the fireplace. They say the measurements were exact, the proportions are just what they were after, and it fits perfectly in the cutout. Some mention that the installation was simple and the rough in dimensions correct. Overall, most are satisfied with the size and quality of the product.

"...Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier...." Read more

"...We built the TV wall from scratch so was easy to figure out the dimensions. We did hardwire it...." Read more

"...I decided to put the fireplace in the old TV area and this was the perfect size...." Read more

"...] This Electric Fireplace insert was the exact correct size to replace the old gas log fireplace that we removed...." Read more

160 customers mention71 positive89 negative

Customers are mixed about the noise produced by the fireplace. Some mention it's very quiet, with a soft sound of the heater. Others say that it makes a very loud noise, with the heat blower being loud.

"...It’s increase in frequency with the flame speed. So perhaps it’s related to a motor or something that runs the flame. Not sure...." Read more

"...When it's installed and working properly, it is virtually silent (without heat on)...." Read more

"...No sound but just add alexia fire sound." Read more

"...Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need." Read more

60 customers mention33 positive27 negative

Customers are mixed about the remote control. Some mention it's great, easy to install, and has a lot of features. However, some customers report issues with the remote that shipped with the unit.

"...the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google...." Read more

"Looks decent. Remote control actions are tricky and slow to respond but perhaps I’ll get better with that...." Read more

"...Love the control with your phone." Read more

"...The remote interferes with our TV (Toshiba fire TV) and most settings on the fireplace remote will do different things to our TV..." Read more

The delivery and quality of product
5 Stars
The delivery and quality of product
The product works well and looks great having just completed my home renovation. The only issue is this was a refurbished piece sent and am now told that unfortunately this pc does not come with a phone app. All my lighting and power is now on an app so it’s unfortunate if was told at time of purchase would have paid a tad bit more for a new pc so can control on my phone. But overall good quality and service and communication. People should know at time of purchase what features will not be included so consumers can make that decision on price vs features. The remote works well it’s just the app. Thank You.
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Top reviews from the United States

Reviewed in the United States on December 18, 2023
Size: 45 InchesVerified Purchase
The media could not be loaded.
 After searching for months and returning one from a local store, I found my winner! This fireplace is not only beautiful but versatile. 1) the glass face is easy to remove but locked and very secure. Easy to remove to switch out from wood and crystal 2) WiFi was super easy to set up (fyi you need to hold the ON button down to activate the WiFi sync 3) Wood will be used in winter for a cosy feel and crystal in summer for more elegant vibes, love this! Like other have said and shown, more realistic I have seen in the market! 4) does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems to shoot out straight forward. It provides a great amount of heat but let’s be honest, it’s not a real fireplace. Also, the display show up when you are selecting your preferences but fades out. 6) the directions overall are very detailed, it’s like a book. 7) you can change the fire color, height of the fire, the wood color and tone of the wood color, light or dark. 8) the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat. Alexa can turn it on or off but to my understanding not the heat function. I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here. Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from. (Since others showed the flames here is a glimps of what the APP looks like.
Customer image
5.0 out of 5 stars Best electric Fireplace
Reviewed in the United States on December 18, 2023
After searching for months and returning one from a local store, I found my winner! This fireplace is not only beautiful but versatile. 1) the glass face is easy to remove but locked and very secure. Easy to remove to switch out from wood and crystal 2) WiFi was super easy to set up (fyi you need to hold the ON button down to activate the WiFi sync 3) Wood will be used in winter for a cosy feel and crystal in summer for more elegant vibes, love this! Like other have said and shown, more realistic I have seen in the market! 4) does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems to shoot out straight forward. It provides a great amount of heat but let’s be honest, it’s not a real fireplace. Also, the display show up when you are selecting your preferences but fades out. 6) the directions overall are very detailed, it’s like a book. 7) you can change the fire color, height of the fire, the wood color and tone of the wood color, light or dark. 8) the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat. Alexa can turn it on or off but to my understanding not the heat function. I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here. Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from. (Since others showed the flames here is a glimps of what the APP looks like.
Images in this review
Customer image Customer image
Customer imageCustomer image
35 people found this helpful
Report
Reviewed in the United States on May 8, 2024
Size: 60 InchesVerified Purchase
We are thrilled with our electric fireplace. It did arrive with a small chip in the glass, but the company was wonderful about sending a replacement glass quickly. The customer service was great! The colors of the flames are beautiful and it gives off enough heat for the area (finished basement). We are really happy with our purchase!
Customer image
5.0 out of 5 stars Great fireplace and customer service
Reviewed in the United States on May 8, 2024
We are thrilled with our electric fireplace. It did arrive with a small chip in the glass, but the company was wonderful about sending a replacement glass quickly. The customer service was great! The colors of the flames are beautiful and it gives off enough heat for the area (finished basement). We are really happy with our purchase!
Images in this review
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Customer imageCustomer image
Reviewed in the United States on July 13, 2020
Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty.

Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job.

Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall.

My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on).

Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet.

I'll upload pics when the project is completed and the stone ledger is installed around it.
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Reviewed in the United States on February 11, 2024
Size: 45 InchesVerified Purchase
We love the seamless , all glass front and quality construction. It was easy to install into our 2x6 frame build out with durock sheeting and ledger stone veneer. Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need.
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5.0 out of 5 stars Highly recommend
Reviewed in the United States on February 11, 2024
We love the seamless , all glass front and quality construction. It was easy to install into our 2x6 frame build out with durock sheeting and ledger stone veneer. Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need.
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Reviewed in the United States on January 21, 2024
Size: 40 Inches (26.5" High)Verified Purchase
My advice if you are retrofitting a brick fireplace is to buy with a gap all the way around the unit. I bought a 40"x26.53" but the opening in my fireplace left very little margin. The fireplace opening is about 38"x26." I should have gone with a 21.4" and given myself some room to build up a lower frame.

I was able to install this into a brick fireplace but it required moderate framing. This may be a lot for some users and there are no instructions for this.

I like my new fireplace. This was a nice upgrade from the old 70's glass and brass doors that came with house. The heat is nice. The fire effect is good. There are lots of colors to tune it to your liking. The price point was reasonable and it shipped earlier than initial estimates.

I would recommend.
Reviewed in the United States on February 18, 2024
Size: 50 InchesVerified Purchase
It’s always nerve wracking ordering something like this off of the internet, but with the amazing reviews I figured I may as well give it a shot and I am so glad I did!
Shipping was fast and installation was a breeze. The heater gives off just enough heat to take the edge off, this doesn’t replace your furnace.
The app is easy to use and the different colors for the logs and flames is great!
Fan is not very loud at all!
I would buy this again!
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5.0 out of 5 stars It’s beautiful!
Reviewed in the United States on February 18, 2024
It’s always nerve wracking ordering something like this off of the internet, but with the amazing reviews I figured I may as well give it a shot and I am so glad I did!
Shipping was fast and installation was a breeze. The heater gives off just enough heat to take the edge off, this doesn’t replace your furnace.
The app is easy to use and the different colors for the logs and flames is great!
Fan is not very loud at all!
I would buy this again!
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Nicole
5.0 out of 5 stars Excelente producto
Reviewed in Mexico on December 15, 2021
Size: 36 InchesVerified Purchase
El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
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Nicole
5.0 out of 5 stars Excelente producto
Reviewed in Mexico on December 15, 2021
El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
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Amazon Customer
5.0 out of 5 stars Excellent product and value
Reviewed in Canada on June 27, 2020
Size: 36 InchesVerified Purchase
We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice.

This company seems to have nailed the quality for a reasonable price idea.
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HecZam
5.0 out of 5 stars Excelente producto
Reviewed in Mexico on September 11, 2022
Size: 50 InchesVerified Purchase
Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Amazon Customer
5.0 out of 5 stars Quality product and great company.
Reviewed in Canada on December 9, 2019
Size: 50 InchesVerified Purchase
In todays easy access market place, there are lots of product options to choose from and a plethora of lower end price points.... But remember that the most important decision factor should NOT be the lowest price, it should be the quality of the company behind the product. Touchstone proved to me that they are a quality, customer friendly company and will be there for you if you need them. The product itself is high quality with premium fit and finish and I'm very happy with it. The project came out awesome and the unit looks super sharp. Would highly recommend these guys for your next electric fireplace purchase. Brian and the team have been great, providing lighting fast responses and very friendly attitude. They've made me a customer for life. Try them and I promise you will be too! Thanks again for everything guys!
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Amazon Customer
5.0 out of 5 stars Quality product and great company.
Reviewed in Canada on December 9, 2019
In todays easy access market place, there are lots of product options to choose from and a plethora of lower end price points.... But remember that the most important decision factor should NOT be the lowest price, it should be the quality of the company behind the product. Touchstone proved to me that they are a quality, customer friendly company and will be there for you if you need them. The product itself is high quality with premium fit and finish and I'm very happy with it. The project came out awesome and the unit looks super sharp. Would highly recommend these guys for your next electric fireplace purchase. Brian and the team have been great, providing lighting fast responses and very friendly attitude. They've made me a customer for life. Try them and I promise you will be too! Thanks again for everything guys!
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Juan P.
5.0 out of 5 stars Se ve increíble!!
Reviewed in Mexico on April 11, 2021
Size: 50 InchesVerified Purchase
Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso!

Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
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