Enjoy fast, free delivery, exclusive deals, and award-winning movies & TV shows with Prime
Try Prime
and start saving today with fast, free delivery
Amazon Prime includes:
Fast, FREE Delivery is available to Prime members. To join, select "Try Amazon Prime and start saving today with Fast, FREE Delivery" below the Add to Cart button.
Amazon Prime members enjoy:- Cardmembers earn 5% Back at Amazon.com with a Prime Credit Card.
- Unlimited Free Two-Day Delivery
- Streaming of thousands of movies and TV shows with limited ads on Prime Video.
- A Kindle book to borrow for free each month - with no due dates
- Listen to over 2 million songs and hundreds of playlists
- Unlimited photo storage with anywhere access
Important: Your credit card will NOT be charged when you start your free trial or if you cancel during the trial period. If you're happy with Amazon Prime, do nothing. At the end of the free trial, your membership will automatically upgrade to a monthly membership.
-30% $24.49$24.49
Ships from: Amazon.com Sold by: Amazon.com
$19.31$19.31
Ships from: Amazon Sold by: grateful-goods
Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.
Read instantly on your browser with Kindle for Web.
Using your mobile phone camera - scan the code below and download the Kindle app.
OK
Image Unavailable
Color:
-
-
-
- To view this video download Flash Player
- 6 VIDEOS
Audible sample Sample
Never Split the Difference: Negotiating As If Your Life Depended On It Hardcover – May 17, 2016
Purchase options and add-ons
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations―whether in the boardroom or at home.
** A Wall Street Journal Bestseller **
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles―counterintuitive tactics and strategies―you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
- Print length288 pages
- LanguageEnglish
- PublisherHarper Business
- Publication dateMay 17, 2016
- Dimensions1.3 x 6.3 x 9.1 inches
- ISBN-100062407805
- ISBN-13978-0062407801
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.
Frequently bought together
Similar items that may deliver to you quickly
- Research shows that the best way to deal with negativity is to observe it, without reaction and without judgment. Then consciously label each negative feeling and replace it with positive, compassionate, and solution-based thoughts.Highlighted by 35,625 Kindle readers
- The goal is to identify what your counterparts actually need (monetarily, emotionally, or otherwise) and get them feeling safe enough to talk and talk and talk some more about what they want.Highlighted by 35,080 Kindle readers
- To get real leverage, you have to persuade them that they have something concrete to lose if the deal falls through.Highlighted by 32,133 Kindle readers
- Going too fast is one of the mistakes all negotiators are prone to making.Highlighted by 30,691 Kindle readers
From the Publisher
Editorial Reviews
Review
Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work.” — Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is Saying
Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. — Publishers Weekly
From the Back Cover
A field-tested, game-changing approach to high-stakes negotiations—whether in the boardroom or at home.
Never Split the Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss’s remarkable career as a hostage negotiator and later as an award-winning teacher in the world’s most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI’s lead international kidnapping negotiator to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids.
Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life.
Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split the Difference gives you the competitive edge in any discussion.
Advance praise for Never Split The Difference
“This book blew my mind. It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.”—Adam Grant, Wharton Professor and New York Times bestselling author of originals and give and take
“Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator—someone who couldn’t take no for an answer—which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want.”—Daniel H. Pink, bestselling author of To Sell Is Human and Drive
“Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.”—Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller What Every Body Is Saying
“Your business—basically your entire life—comes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .It’s required reading for my employees because I use the lessons in this book every single day, and I want them to, too.”—Jason McCarthy, CEO of GORUCK
About the Author
Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at the University of Southern California’s Marshall School of Business and Georgetown University’s McDonough School of Business, and has lectured at other leading universities, including Harvard Law School, the MIT Sloan School of Management, and Northwestern University’s Kellogg School of Management.
Tahl Raz uncovers big ideas and great stories that ignite change and growth in people and organizations. He is an award-winning journalist and co-author of the New York Times bestseller Never Eat Alone. When not researching or writing, he coaches executives, lectures widely on the forces transforming the new world of work, and serves as an editorial consultant for several national firms. He invites readers to e-mail him at tr@tahlraz.com and to visit his website at www.tahlraz.com.
Product details
- Publisher : Harper Business; 1st edition (May 17, 2016)
- Language : English
- Hardcover : 288 pages
- ISBN-10 : 0062407805
- ISBN-13 : 978-0062407801
- Item Weight : 2.31 pounds
- Dimensions : 1.3 x 6.3 x 9.1 inches
- Best Sellers Rank: #348 in Books (See Top 100 in Books)
- #2 in Business Negotiating (Books)
- #3 in Communication Skills
- #24 in Success Self-Help
- Customer Reviews:
Videos
Videos for this product
1:51
Click to play video
Never Split the Difference
Merchant Video
Videos for this product
1:06
Click to play video
Make it rain from never split the difference
Christy & Tim
Videos for this product
1:08
Click to play video
Just Another Book Telling You To Negotiate More??
Teressa & Corey
Videos for this product
7:36
Click to play video
Never Split the Difference Book Review
Amena Reviews 5mreview.com
Videos for this product
1:22
Click to play video
Watch Before You Buy - Never Split The Difference
Andrew and JJ
Videos for this product
0:57
Click to play video
Never Split the Difference by Chris Voss
Pastor David Gammon
Videos for this product
1:00
Click to play video
IS Never Split the Difference worth the read?
John Muscarello
About the authors
Tahl Raz is a storyteller of big ideas in business, technology and the social sciences that are transforming the way we work and live. An award-winning journalist and best-selling author, he has edited and published in everything from Inc. Magazine and GQ to Harvard Business Review and the Jerusalem Post. Management guru Tom Peters called his first co-authored book, “Never Eat Alone,” one of “the most extraordinary and valuable business books” of recent history. The book is still in hardcover over a decade later and is now used as a textbook in MBA programs around the world. He has held roles as a Chief Content Officer, CEO of an online education company called MyGreenLight, and founder and editor-in-chief of Jewcy Media. He lives in New York City with his wife, daughter, and a very fat Pug named Bibi.
A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California’s Marshall School of Business, Georgetown University’s McDonough School of Business, Harvard University, MIT’s Sloan School of Management, and Northwestern University’s Kellogg School of Management, among others.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonReviews with images
-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Prior to 2008, Chris Voss was the lead international kidnapping negotiator for the FBI. According to The Black Swan Group, through his 28 year with the Bureau, he was trained in negotiation by the FBI, Scotland Yard and Harvard Law School. Chris has taught business negotiation in the MBA program in several of the world’s best universities and business programs. Voss continues to host seminars and attend guest lectures and is rumored to be working on additional books.
“Never Split the Difference”, a euphemism for “never compromise” because compromise on the street often leads to the loss of lives, Was published in May of 2016 and is an extremely powerful book that tells the stories of negotiation when you really can’t afford to lose, like in a situation where you are negotiating for the lives of others. Each chapter includes engaging theories on communication and actionable recommendations on how to improve your communication skills, while telling intriguing stories of the life of an FBI agent. These stories include bank robberies, terrorists and a bunch of different “bad guys”. This book will not only help your business deals, but your personal relationships as well. Voss gives us more than just the advice on what to do, he shows us why they work as well.
This book is a fun read full of useful information. The new concepts in every chapter had me highlighting the techniques and lessons that I truly wanted to remember. The most important to me, being that you should never be so eager to solve a conflict that’s result is inconvenient for you. Accepting bad deals is almost always a mistake. Compromise isn’t always the answer, while pushing for a hard “yes” doesn’t get you any closer to a victory, it only angers the other party. And finally, “Driving towards “that's right” is a winning strategy in all negotiations. But hearing “you're right” is a disaster.” (p. 105)
Overall this is a wonderful book that teaches the reader that negotiation, at its core, is nothing more than conversations with reactions and results. Getting what you need from others will help set up the rest of your life. Chriss Voss will teach you how to take authority and show dominance in the conversations that will make or break your career. Because of the strong lessons in this book, I believe it would be a great book for most young people to read. Whether they are beginning their college career or creating their own blue-collar business, “Never Split the Difference” by Chris Voss is a great resource for people looking to better their life without looking for a designated “self-help” book. Remember: “... without self-control and emotional regulation…” (p 156) these strategies will not work.
Thoroughly enjoyed the FBI application as well as the behavioral psychology focus which provides interesting and thought provoking insights into the practical application of the authors methods.
Whether you are renegotiating your rent or buying a new car, these tools and techniques can provide you the upper hand.
That said, this book was something that once I started reading, I couldn't put down. Chris Voss is a master in the art of negotiation, and his steps are both simple enough to follow and understand, but also tied to real world examples he talks about. In every chapter he talks about some of his biggest failures and greatest successes, and how he took to negotiation and the concepts that came with it.
If you want a story, while I was reading this book, I was going through a very tough point in my career. For several years I had worked in a department that was basically seen as the baby in the company, on a side-project that while lucrative had just 30 clients where our main products had over 1,000. My boss for years barely noticed me or what we did in our department, he managed two products himself, the bigger of the two in the larger customer base. For 3 years, I basically ran everything in the department, doing what I needed to do, being the go-to for people well above my role in anything my product needed. I enjoyed it. Eventually the company started to take note of this products success, and wanted to ramp it up. My boss, eager to take credit for the departments success, started taking a more active role, despite having almost little to no understanding of what we actually did. He was making questionable decisions and often impossible requests that highlighted just how little he knew. He was impossible to work with in this, because he was very much a my-way-or-the-highway kind of guy when it came to management, and would get frustrated by anything other than a firm yes to a request. In short, he was tanking the department I sunk my last 3 years in, and making my life miserable having to constantly either shoulder or make up for his unusual requests. Everything became a fight, including at one point a simple request for me to focus my time on a large project for a client I was traveling to visit in 3 days became a no (because it wasn't his idea) and ended with him hurling papers around the room and throwing me out of his office. He was a bad manager, a traffic cop who you'd only hear from when he thought you were doing something wrong, but like many people can relate to, he was also *my* manager, and he wasn't going anywhere. I had to do something about it.
The book had many situations that related to the situation I was going into. A stubborn, unreasonable person, but at least they weren't holding anyone at random. In many ways, I was doing things that may have seemed like to my boss that I was undermining him. Chris Voss talks about the same story of a brilliant young agent who earned the ire of a field office director (and that agents direct supervisor) for a similar situation. Chris talked about a situation where the agent came to him for help in needing to discuss with their boss a request they knew would have sank like a lead balloon on any good day. I was in that same situation. Chris described the techniques needed to discuss the issue with their boss. It worked.
I tried the same techniques. The next time an impossible request came through, I discussed it with my manager. I started with "I'm sorry," one of the things Chris talks about in his book. I followed in so many words with "how am I supposed to do that?" I made my problem *his* problem. It was now his job and his responsibility to solve the issue he presented in his request. All without him knowing that just happened. It sounds so deceptively stupid, I thought starting off with "I'm sorry" and asking "how am I supposed to do that?" would be seen as oppositional, but you know what? It actually worked. He didn't know how to solve the problem he just gave me. We talked about it and floated solutions, and I planted the seeds in his head on alternatives, using other techniques described in the book. The discussion ended with him basically saying "that's right" and I got the solution I wanted out of the situation, and in the end, my boss left with the impression that it was his idea. That manager and I still never got along very well, and eventually he moved away from my department completely, but at least I had the tools needed for him and I to be able to communicate and work together.
I'd have to thank Chriss Voss. The techniques in my book in my situation didn't save anybody's life from a kidnapper or get a bank robber to stand down, but it probably saved my career. This book is for everybody.
Top reviews from other countries
Aber auf jeden Fall sehr mächtige Informationen!
Négocier est indispensable dans notre vie
This book is an eye opener on human behaviour
Nice stories
Practical steps to follow
I would recommend reading this book multiple time to understand the concepts deeply
Awesome tricks shared