Brand Name | Samsung Electronics |
---|---|
Model Info | MG11H2020CT |
Item Weight | 35.3 pounds |
Product Dimensions | 15.8 x 20.4 x 11.7 inches |
Country of Origin | Korea, Republic of |
Item model number | MG11H2020CT |
Is Discontinued By Manufacturer | No |
Energy Use | 1600 Watts |
Capacity | 32.91 Quarts |
Installation Type | Countertop |
Part Number | MG11H2020CT |
Form Factor | Stand Alone |
Special Features | Safety Lock |
Color | Black with Mirror Finish |
Voltage | 120 Volts |
Wattage | 1000.00 |
Defrost | Defrost |
Compatible Device | Custom Panels |
Material Type | Stainless Steel |
Included Components | Microwave |
Batteries Included? | No |
Batteries Required? | No |
Item Weight | 35.3 Pounds |
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SAMSUNG 1.1 Cu Ft Countertop Microwave Oven w/ Grilling Element, Ceramic Enamel Interior, Auto Cook Options,1000 Watt, MG11H2020CT/AA, Stainless Steel, Black w/ Mirror Finish,15.8"D x 20.4"W x 11.7"H
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Purchase options and add-ons
Brand | Samsung Electronics |
Product Dimensions | 15.8"D x 20.4"W x 11.7"H |
Color | Black with Mirror Finish |
Capacity | 32.91 Quarts |
Special Feature | Safety Lock |
Recommended Uses For Product | Residential |
Installation Type | Countertop |
Wattage | 1000.00 |
Material | Stainless Steel |
Included Components | Microwave |
About this item
- GRILLING ELEMENT – Enjoy hot meals in no time with a grilling element that evenly distributes heat to your food.Control Method : Electronic. Frequency : 60 Hz.
- AUTO COOK – 37 cooking presets, such as popcorn and auto defrost, allow you to heat your food without hassle
- CERAMIC ENAMEL INTERIOR – Built to stand up to daily use, the ceramic enamel interior is scratch resistant and easy to clean
- INTUITIVE CONTROLS – Thanks to the LED display, making the right button selection is a breeze
- POWERFUL COOKING – Defrost, re-heat, and boil your favorite foods With 1000 watts and 10 different power levels
- PLENTY OF ROOM – At 11 cu ft capacity, the microwave features a built-in ceramic turntable with room to cook your favorite dishes; interior dimensions: 14 3 /4" x 10 1 /16" x 14 3 /4" inches (WxHxD)
- CHILD SAFETY LOCK – Helps prevent child access or accidental use
- WARRANTY – Microwave is protected with 1 year parts and labor warranty and 10 years parts warranty for Magnetron
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This Item SAMSUNG 1.1 Cu Ft Countertop Microwave Oven w/ Grilling Element, Ceramic Enamel Interior, Auto Cook Options,1000 Watt, MG11H2020CT/AA, Stainless Steel, Black w/ Mirror Finish,15.8"D x 20.4"W x 11.7"H | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -9% $209.11$209.11 List: $229.00 | $299.99$299.99 | -14% $189.00$189.00 List: $219.00 | $138.58$138.58 | $149.99$149.99 | $124.88$124.88 |
Delivery | Get it as soon as Sunday, Mar 24 | Get it as soon as Sunday, Mar 24 | Get it as soon as Tuesday, Mar 26 | Get it as soon as Sunday, Mar 24 | Get it as soon as Sunday, Mar 24 | Get it as soon as Sunday, Mar 24 |
Customer Ratings | ||||||
Easy to use | 3.8 | 4.4 | 3.9 | 4.1 | 4.7 | 4.9 |
Noise level | — | 4.9 | 4.2 | 4.0 | 4.0 | 4.6 |
For small spaces | — | — | 4.4 | 3.6 | 4.1 | 4.8 |
Easy to clean | 4.2 | — | 4.3 | — | 4.8 | — |
Value for money | 3.2 | — | 4.3 | — | — | 3.8 |
Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
capacity | 32.91 quarts | 1.4 cubic feet | 1 cubic feet | 1.1 cubic feet | 1.4 cubic feet | 0.9 cubic feet |
installation | Countertop | Countertop | Countertop | Countertop | Countertop | Freestanding |
power levels | 10 | 3 | 10 | 10 | 10 | 10 |
number of programs | — | 20 | 15 | 6 | 10 | 6 |
material | Stainless Steel | Stainless Steel | Stainless Steel, Glass | Stainless Steel | — | Stainless Steel, Glass |
model name | MG11H2020CT | 1.4 cu.ft Smart Inverter Works with Alexa Countertop Microwave Oven | GE 1.0 Cu. Ft. Capacity Countertop Convection Microwave Oven with Air Fry | RMW1178 | Countertop Microwave Oven with Removable 12.4" Carousel Turntable, 1.4 Cubic Feet, 1100 Watt | Danby |
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Product information
Technical Details
Additional Information
ASIN | B00NXRHIO8 |
---|---|
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #19,176 in Kitchen & Dining (See Top 100 in Kitchen & Dining) #31 in Countertop Microwave Ovens |
Date First Available | September 26, 2014 |
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Should You Buy This Samsung Microwave?
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Product Description
Product Description
Samsung MG11H2020CT 1.1 cu. ft. Countertop Grill Microwave Oven with Ceramic Enamel Interior, Black
From the Manufacturer
Samsung 1.1 cu. ft. Counter Top Microwave with 1000 W of cooking power and ceramic enamel interior.
From the manufacturer
From the brand
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the size and appearance of the microwave oven. They mention it's large enough to fit a full-size dinner plate and saves space. Some appreciate the color and features. However, some customers have reported issues with the ease of opening the door. They say that the door latch doesn't pop open the door and that it doesn' t close properly. Customers also are disappointed with the noise. Customers have different opinions on quality, heat, value, and ease of use.
AI-generated from the text of customer reviews
Customers like the appearance of the microwave oven. They mention it looks good, is easy to use, and has a good top to keep your bread box on. Some say that the heating element is not removable. Overall, most are satisfied with the appearance and quality of the product.
"Looks good, but broken pretty quickly (within a year). Has been barely hanging on with some serious issues, but finally all the way dead...." Read more
"...It looks much better than the old microwave and looks much more sleek and modern...." Read more
"...This is why I gave it 4 stars. But the unit itself looks great with the dark color inside the oven that looks easy to clean...." Read more
"Nice microwave, well made, I do love Samsung products, durable and reliable." Read more
Customers like the size of the microwave oven. They say it's large enough to fit a full-size dinner plate, and it saves space. Some customers also mention that it fits well on their kitchen countertop and has adequate space inside.
"...and met all of our requirements: can fit a full-size dinner plate, can turn the sound off (no beeping), heats evenly and relatively quickly, fits..." Read more
"Fair price, good sizeButtons are hard to readNormal for most products..." Read more
"...The Samsung is just the right size, not too tall, not too deep, really great. I would buy this again...." Read more
"Small BUT holds a real dinner plate. THAT was my goal. Love this little baby ... well made, good manual, well thought out...." Read more
Customers are mixed about the quality of the microwave oven. Some mention that it works well as a microwave oven, does a fine job heating food, and is well-made, while others say that it's a terrible product and not very impressed with the results. The grill function is somewhat awkward to use and doesn't work consistently.
"This is an awesome microwave and the versatility blows me away...." Read more
"...It broke the cheap styrofoam and put a slight dent in the bottom which I was able to remove 100%, but I TRIED to bring to their attention a..." Read more
"...It works exceptionally well and much quicker than other microwaves that I've used...." Read more
"...The grill function is somewhat awkward to use and doesn't work consistently. The instruction manual is confusing when explaining the grill function...." Read more
Customers are mixed about the heat of the microwave oven. Some mention that it heats food quickly and evenly, while others say that it doesn't heat up food quite as fast as they would have liked. The top of the machine gets too hot, and the coil stays hot for quite a while after using, so be careful.
"...reviews but Samsung really ticked me off when my microwave stopped heating after only 7 months!..." Read more
"...fit a full-size dinner plate, can turn the sound off (no beeping), heats evenly and relatively quickly, fits our counterspace with some room left in..." Read more
"...This one takes almost two minutes to heat the same amount of coffee. Likewise with other foods...." Read more
"...I would've made a huge mistake. This microwave performance is just fine. And if you don't slam the door to the microwave you'll be able to open it...." Read more
Customers are mixed about the value of the microwave oven. Some mention it's great for the price, while others say it' s not worth it, feels cheap, and is not premium at all.
"...It's great for the price. Easy to use. It gets hot. Idk why they said it doesn't. I almost didn't buy it due to the reviews...." Read more
"...It is almost worthless...." Read more
"Fair price, good sizeButtons are hard to readNormal for most products..." Read more
"...You can feel the cheapness by handling the unit.The door latch broke after 10 months...." Read more
Customers are mixed about the ease of use of the microwave oven. Some mention that the button controls are intuitive to use and the control panel is very easy to read, while others say that the instructions are difficult to follow, the buttons are slick and a tad difficult to press, and the keypad does take extra force to activate. Additionally, the documentation does not come with the machine, and for a brief period, the key pad stopped functioning.
"...relatively quiet, easy push-button controls (no knobs), intuitive to use...." Read more
"...The instruction manual is confusing when explaining the grill function...." Read more
"...It's great for the price. Easy to use. It gets hot. Idk why they said it doesn't. I almost didn't buy it due to the reviews...." Read more
"...For a brief period, the keypad stopped functioning and the display started showing a "SE" error code...." Read more
Customers are not happy with the noise produced by the microwave oven. They mention that the metal on the back rattles very loudly, the buzzing started extremely loudly every time they used it, and the vibration got worse the more it was used. They say the oven started clunking real bad within a month and that it is loud and annoying after cooking.
"...Yes, it's a tad noisy, but so was my old Panasonic inverter. The Samsung is just the right size, not too tall, not too deep, really great...." Read more
"...Finally, it makes a lot of noise. The reason I bought it was because of the easy-clean ceramic interior, which is a "plus."..." Read more
"...The microwave function is indeed functional, but it seems odd. It is fairly loud, and there are two distinct microwaving states that seems to..." Read more
"...insulation may also contribute to the fact that microwave is very quiet in operation...." Read more
Customers are dissatisfied with the ease of opening the door of the microwave. They mention that the door latch doesn't pop open the door, and they have to manually pull the door open. Some customers also report that the product has a cheap mechanical mechanism for the door lock.
"...Then the same service man showed up! I told him the latches are bent up and paint chipped, they need to replaced too...." Read more
"...is a terrible product, bad user interface design, cheap mechanical mechanism for the door latch, etc...." Read more
"...counter and as a result of the shape of our counters, the door doesn't open all the way...." Read more
"...started sticking and even after cleaning and lubricating it continues to stick shut...." Read more
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The open button is a bit funky in the way they designed it to open, as it stays pushed in and appearing as though it's stuck. Takes a while to get used to that. The lighting system is difficult to understand as it only remains on for a short while with the door open. Some may not have a problem with that. I do.
As for customer service, I tried a half dozen times to contact Samsung about the packaging needing attention because my box handle tore and fell. It broke the cheap styrofoam and put a slight dent in the bottom which I was able to remove 100%, but I TRIED to bring to their attention a packaging matter but it was impossible to get past their email, customer service software and other models in place that failed me every step of the way in attempting to TALK with them. JUST couldn't get there. Just could not.
So keep that in mind with Samsung. I know they're a good company, but they have their flaws and weaknesses just like everyone else.
The price of this model has been fluctuating from ~$140 to ~$220. Track the price and don't pay too much!
Although this model is advertized as "stainless steel", only the front bezel is stainless steel, the rest of the unit is painted black. The membrane front panel keys require a lot of precision and force to operate.
The grill function is somewhat awkward to use and doesn't work consistently. The instruction manual is confusing when explaining the grill function. By trial and error, I discovered that frozen baguettes and pizzas come out wonderful, but chicken nuggets and fish fingers -- not so much.
The unit has extra insulation for the grill function. For shorter cooking times, the oven works like a 1000W unit, but longer times, it heats up like a lot more powerful unit. The insulation may also contribute to the fact that microwave is very quiet in operation.
All in all, this is a worthy replacement to my departed Samsung. Hopefully it'll last as long as well.
It has been a nightmare dealing with Samsung.
Using the Combined function I cooked a slice of pizza. After it was done, there was a hole burnt on the interior door!
I bought this a year ago when I thought my microwave is broken. Then I kept using the old and left this one in the closet until a few weeks ago. This was only the third time I use it, and it has a hole burnt on the interior door! I called Amazon, they won't allow the return because it is over 30 days of purchase. Amazon asked me to contact Samsung since it is product defect.
I made over 10 phone calls. Each time they either ask me for something or just play games. The first was "nice." She said just give us the serial number and we will take care of it.
I called back with the number, the agent said she can't do anything since it has been a year. (Now you ask yourself, why did the first one say there is no problem to take care of it?)
It turned out, this is the game they play: one will ask for something, like, a picture, another picture not just the damage, but the whole product, a receipt, another picture.... then after you gave them what they wanted, they never get back to you. If you call again, you start all over: they deny you for anything because it has been a year.
One time the agent kept me on the phone for an hour, he kept asking two more minutes, then he said he reviewed all the files, yes, it is product defect, yes he will take care of it... then he said, hello? hello? I can't hear you. Even though I can hear him, and I can also hear a light click that he silenced my line. I can hear my line has no noise, and hear people around him talking.
I called back, the agent completely denied everything, I had to start over.
At that point, I started to tell them that I will provide this whole story on all media that I can reach, tell people how Samsung treats its customers. The manager finally came to the line, and offered one time service. She gave me the service center number.
I called service center, they said they never saw my ticket number.
I called Samsung again, they denied again that they ever offered the service.
Another rounds of calls, angry exchanges, finally they give me a real ticket number.
Then the nightmare of service started.
The service man came over, told me he never seen this kind of microwave before and don't know how it works, when he couldn't take the old door down. I sat by the kitchen table and watching him.
Next I saw hammer swinging, chisel banging, and finally he got the old door off. The whole time I was embracing myself and saying OMG OMG in my head.
He took out the new door, and couldn't put it on. Then I saw smoke, I jumped up, and asked him what's going on. He said he was heating the latch to bend it so he can force it into the new door. The latches (up and the down) were all messed up, with paints chipped off and bent. He got the door in. But it won't open.
So, he ordered another new door, and said he will be back.
I called Samsung. They know by then that he broke the new door. They say they won't send him back. It will be someone else.
I told them, the microwave is sold somewhere for only $134. Are they sure they want to send service men twice plus another new door. I really don't want this microwave. It burns a hole in the door for heating a piece of pizza; it is not safe to use. They can just give me any other microwave. They said they make a note of it and they will call the Care center.
They never did.
Then the same service man showed up! I told him the latches are bent up and paint chipped, they need to replaced too. He said that is part of the microwave, cannot be replaced. I said, then they need to provide another microwave. He said, ok, just call their ECR department. They will give you a new one because he cannot fix this.
You guessed it: ECR said the service man must generate a ticket number for new one.
The service man was back for the 3rd time!
This time he brought the news that he will fix the microwave and paint the latches.
At this point, I realized this is all I will ever get if I don't want to put my life on hold to deal with Samsung. I told him how terrible they played games with me. He said, I know; I hear that all the time.
The door is finally replaced. wait for service man back for the 4th time to paint them.
What is the logic here? It has to cost a lot to have a service man do a home visit. 4 times! that has to cost a lot more than a new microwave! It is a loss for Samsung, and for me as well! Because I am stuck with a defective microwave that I worry will I eat part of the door when I heat something!