SOME FIXING REQIURED!! All products accidentally shipped from the factories in China with conductive gel and conductive gel on the pads that are NOT conductive and with the Anode and the Cathode fliped backwards inside the device. BY SOME HORRIBLE ACCIDENT I can only guess that China sent these for devices headed for America in this manner. Please follow these instructions if you discover this accidental error in production like I did and now it WORKS OUTSTANDING. First, take the conductive gel and add some table salt and baking soda to make it actually conductive and the correct formula to remove hair into a small glass non-reactive container (such as a shot glass). Mix the overall amount you need for the session until it is dissolved and saturated with: 2 parts chinese factory "conductive gel" and 1/2 part table salt (I used pink for the extra conductivity due to the Fe content) and 1/2 part baking soda. Next do the OPPOSITE of what the instructions say and use the Purple electrode for hair removal and the White one for grounding only a few inches from the first electrode and NOT on your upper arm like is says. Purple=Hair removal, White=Ground. Again, this MUST have been a misprint by accident as passing a current through your chest and across your heart can cause death and lead to cardiac arithmea. Also, the device I received accidentally had an accidental manufacturing design error where if you touch the band on the device as instructions on the manual indicates this is also pushing the current across the heart. Going from the conductive tip through your body, through your chest, across your heart, down your arm and out trough your hand "to use it". I also fixed this and it is now WORKING OUTSTANDINGLY. Firstly, NEVER, I repeat, NEVER EVER, EVER, HOLD THE DEVICE.... This can have the possible side effect of the mild occurrence of death. Instead, firstly, CUT OFF THE EXTRA WHITE ELECTRODE PAD WIRE so you only have one Purple electrode wire/plug and one White electrode wire/plug. Next, plug in the pads only, NEVER EVER USE THE ROLLERS (just put them away so your not tempted to hold the device by hand) and VERY VERY carefully press with electrically insulative gloves press the ON switch WITHOUT TOUCHING the metal defibrillator ring along the middle of the device as this was an entirely ACCIDENTAL design flaw from the Chinese factory. Then switch the Mode button to until the LED indicator B turns on. Next take out your trusty multimeter and from the pads jump start the circuit by making it "think it has shocked your heart effectively" by putting one probe into each of the two pads past the non-conductive sticky gel backing to it's conductive inner backing. At this point the device LED indicator C (for cardiac arrest) will now turn ON and the device is now ready for safe use. Next apply and rub literally the corrected conductive gel on to the site and deep into the hair folicals you wish to remove hair, WIPE OFF ANY EXCESS ON THE SURFACE OF THE SKIN UNTIL DRY as the wet corrected gel will still be IN the hair folicals and the skin will not have any corrected gel on it. Next, while you are completely sure YOU ARE NOT ELECTRICALLY GROUNDED IN ANY WAY (This includes touching metal or a friend) place the PURPLE electrode pad on the area you applied The CORRECTED conductive gel into the hair folicals. Then VERY VERY Carefully with insulative gloves grab the White electrode pad and place it within a few inches from the Purple electrode pad. DO NOT, I REPEAT, DO NOT place the white electrode pad anywhere on the body where the electricity will have to ground from the Purple electrode pad to the White electrode pad by traveling through your chest and across your heart, such as from the face to the upper arm as it says in the instruction manual. Once the White electrode pad is correctly placed a few inches (no more than two inches) from the Purple electrode pad while operating it in the normal timed cycle for face or body the device will begin making Sodium Hydroxide under the Purple electrode pad and in the hair folicals where the corrected solution is placed into. This will happen via electrochemical reaction turning Na2Co3 and the NaCl into NaOH which is Caustic Soda and will kill the hair growing folicals. Be mindfull that this will also make a very very small amount of Chlorine Gas as waste in the electrochemical reaction of NaCl becoming NaOH, with this in mind be sure to not breath in the reaction if using it on your face by plugging your nose and possibly breathing through a snorkel. Also, if you run out of original chinese factory "conductive gel" just use the cleansing gel as both bottles are conveniently filled with the cleansing gel anyway ACCIDENTALLY from the chinese factory. As both are tested electrically with equipment to have the exact same conductivity and chemical formulation.. With that enjoy your new fixed electrolysis device and new conductive gel, totally worry free and hair free on the areas where you want it removed.