Bike Type | Commuting Bike |
---|---|
Age Range (Description) | Adult |
Brand | Heybike |
Number of Speeds | 19 |
Color | White |
Wheel Size | 26 Inches |
Frame Material | Carbon Steel |
Suspension Type | Dual |
Special Feature | Adjustable Seat |
Included Components | Taillight, Shimano 7-Speed, Front Light, Tires, 350W motor |
Size | 26" Tire Bike |
Brake Style | Disc |
Wheel Width | 1.95 Inches |
Specific Uses For Product | Road |
Item Weight | 58.4 Pounds |
Voltage | 36 Volts |
Theme | Sport |
Style | Standard |
Model Name | Cityscape |
Power Source | Electric |
Wattage | 350 watts |
Wheel Material | Aluminum |
Year | 2019 |
Lithium Battery Energy Content | 360 Watt Hours |
Warranty Type | Limited |
Maximum Weight Recommendation | 264 Pounds |
Assembly Required | Yes |
Bicycle Gear Shifter Type | Twist Grip |
Number of Handles | 2 |
Seatpost Travel Distance Maximum | 40 Miles |
Skill Level | Beginner |
Item Package Dimensions L x W x H | 59 x 31 x 11 inches |
Package Weight | 74 Pounds |
Item Dimensions LxWxH | 0.75 x 24 x 45 inches |
Brand Name | Heybike |
Warranty Description | 1 |
Material | Aluminum |
Suggested Users | unisex-adult |
Number of Items | 1 |
Manufacturer | Heybike |
Part Number | Cityscape2019 |
Hand Orientation | Right |
Grip Size | Standard |
Grip Type | Removable Grip |
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Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles 23MPH Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults
Delivery & Support
Select to learn moreHeybike Shop
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- This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
Our specialist Customer Support for large items dispatched from Amazon is on hand to help with your order. Contact us via phone or chat 7 days a week.
Brand Size | Rider Height (in) | Wheel Size (in) | Weight Capacity (lb) |
---|---|---|---|
26" Tire Bike | 63 - 77 | 26 | 264 |
Purchase options and add-ons
Bike Type | Commuting Bike |
Age Range (Description) | Adult |
Brand | Heybike |
Number of Speeds | 19 |
Color | White |
Wheel Size | 26 Inches |
Frame Material | Carbon Steel |
Suspension Type | Dual |
Special Feature | Adjustable Seat |
Included Components | Taillight, Shimano 7-Speed, Front Light, Tires, 350W motor |
About this item
- Citybike
- LONG RANGE BATTERY & POWERFUL MOTOR – With modular 36V, 10Ah battery, the Cityscape allows riders to travel up to 40 miles per charge using pedal assist. 350w rear-drive motor provides reliable support and 19mph top speed.
- UPGRADE YOUR COMMUTING- Better improved materials Step-Through geometry frame and wide swept-back handlebar, With all the benefits of the Cityscape,this is the true comfort cruiser you've been searching for.
- EXCELLENT RIDING EXPERIENCE- Equipped with 26" puncture resistant tires,7-speed and shock absorber. Cityscape lets you get across town like never before. The perfect dual disc brakes and lighting system fully protect your safety.
- 3 WORKING MODES- Breeze around without the need to pedal at all when using the throttle function or, if you fancy pedaling, kick in one of the three different levels of pedal assist to help you get where you're going without breaking a sweat.
- RREADY TO GO - The electric bike already comes mostly pre-assembled so you won't have to waste time with complicated assembly. Integrated rear rack can attach panniers, platforms or baskets and let the bike carry your cargo and next adventure.
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From the brand
Heybike Electric Bike
Ride Faster, Pedal Easier, Live Better.
-
Heybike electric bikes combine modern technology with traditional bicycles to produce low carbon, green, high-quality electric bikes that will save time on the road, make off-roading more enjoyable, and make life easier and more fun.
Our Heybike Support Team is devoted to providing an excellent user experience for everyone with our passion and friendly attitude, and to creating a cost-effective electric bike for everyone.
-
New Heybike electric bike - Mars 2.0
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By Kelsey Holmes
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By John
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By Katiwbass
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By Kathy R Reyes
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By Cindy Jones
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By Debbie YaYa Jones Harrison
-
By Lori Ellen
-
By Catherine Collini
-
By Kar Alva
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By Dion Schottler
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By Martin Hooper
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By Anne Mongeau
Product Description
Heybike Cityscape Electric Bike
-
Heybike Cityscape Electric Bike
"This thing flies"
By Raymond Strazdas (11.2K Subscribers)
"It's an affordable,retro style beach cruiser that's great for riding around town and getting to where you need to be."
"When you hit that throttle,it just goes like boom""A relatively affordable ebike.""It easy and accessible for anyone."
"It features a step-thru design making it easy and accessible for anyone who just wants to hop on and rid."
-
An extrem value-Heybike Cityscape
"Fun-filled city travel"
By Gene's Therapy (1.12K Subscribers)
"It doesn't feel heavy at all.""You can almost effortlessly pedal"
"This urban classisc cruiser zips you around town in comfort and fun its design makes it perfect for just about anyone."
"It offers a 7-speed index gear system which means it's easy and precise movement between speeds as you pedal."
-
Step-thru Frame-Heybike Cityscape
"Entry-level cruiser"
By Ginger On Wheels (35.9K Subscribers)
"As far as ebikes go this thing is an extrem value e-bike""Step-thru frame that i can just lift the leg out"
"The horn sounds like this pretty loud quite impressive."
"Coming from someon who's never ridden a pev this bike feels very powerful even with just the 350W motor."
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Class 2 Electric Bike-Heybike Cityscape
“The fastest e-bike in class 2 so far”
By Electric Revolution (4.66K Subscribers)
"A top speed of 19 miles per hour is one mile per hour faster than the mack wheel, making it the fastest e-bike in this class so far."
"The pedal assist is very responsive.""A Pretty good Budget bike"
"Only need a half revolutions before the power kicks on."
Models Compare
Heybike Cityscape(Black)
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| Heybike Cityscape 2.0
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| Heybike Mars 2.0
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| Heybike Cityscape(White)
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| Heybike Cityscape(Pink) | Heybike Race Max
Add to Cart
| Heybike Mars
Add to Cart
| |
Customer Reviews
|
4.6 out of 5 stars
523
|
4.9 out of 5 stars
27
|
4.7 out of 5 stars
59
|
4.6 out of 5 stars
523
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4.6 out of 5 stars
523
|
4.3 out of 5 stars
349
|
4.5 out of 5 stars
601
|
Motor
| 350W | 500W | 750W | 350W | 350W | 500W | 500W |
Battery
| 36V 10AH | 36V 13AH | 48V 12.5AH | 36V 10AH | 36V 10AH | 48V 12.5AH | 48V 12.5AH |
Speed
| 23 mph | 24 mph | 28 mph | 23 mph | 23 mph | 21.5mph | 20 mph |
Estimated Max Range
| 25miles(Throttle)/40miles(PAS) | 30miles(Throttle)/50miles(PAS) | 38miles(Throttle)/45miles(PAS) | 25miles(Throttle)/40miles(PAS) | 25miles(Throttle)/40miles(PAS) | 31miles(Throttle)/40miles(PAS) | 37miles(Throttle)/48miles(PAS) |
Gears
| 7-Speed | 7-Speed | 7-Speed | 7-Speed | 7-Speed | 7-Speed | 7-Speed |
Tire
| 26" x 1.95“ | 26" x 1.95“ | 20" x 4" Fat Tire | 26" x 1.95“ | 26" x 1.95“ | 27.5" x 1.95“ | 20" x 4" Fat Tire |
Suspension
| Front Fork | Front Fork | Front & Seat | Front Fork | Front Fork | Front Fork | Front & Seat |
Frame Types
| Step-thru Frame | Step-thru Frame | Foldable Medium Frame | Step-thru Frame | Step-thru Frame | High-Step Frame | Foldable Medium Frame |
Recommended Heightd Use
| 5'3"-6'5" | 5'3"-6'5" | 5'5"-6'1" | 5'3"-6'5" | 5'3"-6'5" | 5'4"-6'4" | 5'3"-6'3" |
Suggested Use
| Neighborhood,Trail,Travel,Snow | Neighborhood,Trail,Travel,Snow | Neighborhood,Trail,Travel,Snow | Neighborhood,Trail,Travel,Snow | Neighborhood,Trail,Travel,Snow | Neighborhood,Commute,Travel | Neighborhood,Trail,Travel,Snow |
Product information
Technical Details
Additional Information
ASIN | B094MGWM5P |
---|---|
Customer Reviews |
4.6 out of 5 stars |
Best Sellers Rank | #31,196 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #31 in Adult Electric Bicycles |
Date First Available | May 11, 2021 |
Feedback
Videos
Videos for this product
3:09
Click to play video
A Close-up View at the Cityscape Cruiser from Heybike
Modern Canine
Videos for this product
5:59
Click to play video
What You Need To Know Before You Buy A HeyBike
Corbin Reviews
Videos for this product
4:42
Click to play video
HeyBike Cityscape-W Unboxing and Assembly
Heybike Direct
Videos for this product
1:28
Click to play video
Heybike Cityscape White Version
Heybike Direct
Looking for specific info?
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the bicycle's handleability, quality, ease of assembly, speed, and comfort. For example, they mention it functions well, is well made, and reliable. Some appreciate the easy step-through feature and the illustrated assembly manual. That said, they say it's comfortable to ride and the battery lasts a reasonable amount of time. That being said, customers also appreciate value, and appearance.
AI-generated from the text of customer reviews
Customers like the quality of the bicycle. They mention that it's well made, solid, and reliable. Some appreciate the quality assembly, saying that the bike is very stable and has a nice thick kickstand. Overall, customers are happy with the product's quality and durability.
"...We love both bikes and they are well built. Delivery time was about a week and on time. Assembly out of the box was easy and well explained...." Read more
"...the front tire, the handlebar tilt can be adjusted and it has a nice thick kickstand. My husband is 5' 9" and finds it comfortable...." Read more
"...Assembly was easy. The bike was mostly assembled - quality assembly, no lose stuff. It was well packaged, easy to get out of the box and work on...." Read more
"...The bikes are amazing! We love them even more a year later!..." Read more
Customers find the bicycle easy to assemble. They mention that the instructions are well written, and the step-through feature is great. They also appreciate the illustrated manual and the fact that the bike is mostly assembled. Customers also mention that it rides smoothly, and that it's easy to go between assist levels.
"...Assembly out of the box was easy and well explained. We had a small issue with the rear wheel on the latest bike, purchased early 2024...." Read more
"...Assembly was easy. The bike was mostly assembled - quality assembly, no lose stuff. It was well packaged, easy to get out of the box and work on...." Read more
"...It came in a large undamaged box. The assembly instructions were clear and easy to under stand...." Read more
"Overall pros: Great e-bike for the price point, beginners, casual riding, mostly flat areas.Cons: Needs improvement on assembly...." Read more
Customers find the bike comfortable and easy to ride. They say it's sturdy and well-suited for casual riding. Customers also mention that it has great extras, such as lights, and is well-made.
"...experience like no other, my bike is fast, it handles well, it's just a lot of fun...." Read more
"...That’s a pretty good ride. I would recommend this manufacturer for an e-bike purchase as they build a quality bike and stand behind there product." Read more
"...Overall, the bikes ride well, charge well, and are very comfortable. Also, they are beautifully designed and are very solid...." Read more
"...The bike is very comfortable, easy to get on or off. The seat and handlebar adjust multiple ways and I was able to find a great position...." Read more
Customers appreciate the value of the bicycle. They say it's a great bike for the quality and price. Customers also appreciate that the replacement was free with a small shipping fee.
"...I think that for what it is capable of, the price is very reasonable...." Read more
"Overall pros: Great e-bike for the price point, beginners, casual riding, mostly flat areas.Cons: Needs improvement on assembly...." Read more
"...They truly wanted to help. I feel this is a very great price for value and quality plus they are there for any help you may need...." Read more
"...well welded and painted, its definitely a handsome bike and looks more expensive than it is." Read more
Customers like the speed of the bicycle. They mention that it has a good speed, the battery lasts a long time, and the range is satisfactory. The bike has adjustable speed and assist, and allows you to add extra speed levels. The brakes are very quick, and it even shows your speed. Customers say that it easily cruises at 17 mph by just pushing the throttle and no peddling, and coasts downhill at a faster clip than their own pedal-only bike.
"...a bike is, but riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun...." Read more
"...The battery charging is easy and reasonably quick. For me the battery lasts well over 20 miles...." Read more
"...The motor goes fast and lasts a very long time. We take to our beach trails that go on gravel and concrete and handles beautifully...." Read more
"...In fact, it coasted downhill at a faster clip than my own pedal-only bike; I had to pedal to keep up!...." Read more
Customers like the appearance of the bicycle. They say it looks awesome in black, has a great little display that shows you what mode you have the bike in, and has horn. The bike has beach cruiser vibes and is good design for a short range city commuter or quick runs to the store.
"...on it, the Cityscape, it had my wives name all or it, it has the beach cruiser vibes, it's cute, I can add a seat for our 3 year old, then to top it..." Read more
"...Also, they are beautifully designed and are very solid. Nothing about them feels cheap...." Read more
"...The Heybike is not only a nice looking bike it runs and rides very comfortable...." Read more
"...The frame looks well welded and painted, its definitely a handsome bike and looks more expensive than it is." Read more
Customers are satisfied with the handleability of the bicycle. They mention that it functions well, does the job, and is pleased with the performance. The tires work well for paved greenways and short spurts of gravel, leaves, sticks, and gravel. The breaks are excellent and the dual disk brakes work very well. Currently, the bikes are operational, but the displays still do not function.
"...riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun...." Read more
"...It works flawlessly, it seems very durable. I've only put about 100 miles (150 kms) in it, so far no sign of rattles and squeaks at all...." Read more
"...The tires work well for our paved greenways and short spurts of gravel, leaves, sticks, etc we may ride over...." Read more
"...Bike functions well, it was not that hard to assemble, my husband did it quickly...." Read more
Customers are mixed about the battery life of the bicycle. Some mention that the charge lasts for miles, while others say that it doesn't hold a charge. The battery quality is tops, and the motor goes fast. However, some customers say that the battery is a bit under-powered and will drain your battery faster. The length of the battery also is confusing and not easy to tell how long it will last.
"...For me the battery lasts well over 20 miles...." Read more
"...WHITE BIKE is a bit smaller with a shorter length frame and you notice this right away when you turn the front tire and the front of your foot hits..." Read more
"...Batteries work fine so far and can be easily removed to charge or to be quickly replaced with a second battery if you have one...." Read more
"...The motor goes fast and lasts a very long time. We take to our beach trails that go on gravel and concrete and handles beautifully...." Read more
Reviews with images
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Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Let's start with this, prior to purchasing my HeyBike I haven't rode a bike for many years, and before ordering I never even sat on an E-Bike. When I made the decision that I wanted an E-Bike I spent a couple of months (winter time) researching different ones, I knew I did not want to spend a ton of cash, I live in Minnesota and our summers are short, so going to the local bike shops and buying a 3k bike is not a wise choice, especially not having any idea if I'd even like it. I landed on HeyBikes early on in my research, I must have looked at every E-Bike for sale on Amazon under $1400, I kept on coming back to HeyBike though, after reading a majority of the negative reviews I was ready, most of those reviews had to do with the assembly or shipping, not the performance of the bike. Before I hit the place order button I thought to myself, "if I am going to buy this big awesome looking bike who am I going to ride with?" Then it dawned on me, I have to buy two bikes, one for me and one for my wife, I left the cart and went back into the HeyBike Amazon store, knowing my wife would not like the big beefy Explore bike that I had in my cart I checked out their other models, I had a couple in mind from my earlier research and then I landed on it, the Cityscape, it had my wives name all or it, it has the beach cruiser vibes, it's cute, I can add a seat for our 3 year old, then to top it off, almost like Heybike was listening to my thoughts, I scrolled up to confirm the price and sure enough it was on sale, just started because earlier in the day it was a couple hundred more, I knew it was the one, so from my home office I yelled for my wife to "come here, quickly", she came down, "is everything ok!!" she says with a little panic in her voice, I reply, "ya wanna get an E-Bike so we can ride together?" and after she looked at it, our minds were made up. I added it to the cart. A week later I get an alert on my phone, I check my cameras and there's the UPS dude unloading our bikes. Now assembly, it wasn't difficult but it also wasn't easy for me, but mind you assembling bikes isn't something I am familiar with, I tried reading the directions and they helped but I ended up watching a couple youtube videos and that was the trick, after that it went well. Now I am writing this review after having the summer to ride my bike and I am so beyond happy with my purchase, I forgot how much fun riding a bike is, but riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun. Over the summer I added a phone mount, and a new seat, the HeyBike seat isn't bad but it was not my favorite, I ended up buying a slightly larger one, I also added a rearview camera on my bike, because why not!? My wife loves her Cityscape and our 3-year-old just chills and enjoys the ride, our boy who is 9 pushing 10 rides his bike, and we are researching folding E-Bikes now to see if we can find one small enough that he can ride next summer, because him not having that motor we are unable to take our longer rides, so stay tuned for that review. Now the negatives. I only have a few, one of them being the brakes, they make a lot of noise, and being that my bike does almost 30 MPH they do not provide the stopping power one would expect, some replacement brakes are on the list for next summer, (I noticed the new arrivals in the HeyBike Store and they upgraded the brakes, so I assume they are aware). Second negative the screen, and I assume most E-Bikes have similar screens, but trying to change the options requires a degree, it really needs to be simplified (again new arrivals in the HeyBike Store have app controlled settings, so again I assume they are aware). My last negative is not really a negative because I was aware before hitting the checkout button and that is the size, I wanted a big bike, I am a big guy but until you get the bike you can not comprehend how big they actually are, trying to load this bike into my truck was impossible, I had to buy a ramp, and one of those tailgate protectors so the front wheel can hang over, but I would still buy it again if I knew that beforehand (well I did but you know what I mean), because the size is what makes it awesome. If you made it this far into this novel of a review then I am assuming you are like me and doing a lot of research before hitting that checkout button, I am speaking to you directly now, just do it, it's worth it, you will have no regrets.
Reviewed in the United States on December 14, 2023
Let's start with this, prior to purchasing my HeyBike I haven't rode a bike for many years, and before ordering I never even sat on an E-Bike. When I made the decision that I wanted an E-Bike I spent a couple of months (winter time) researching different ones, I knew I did not want to spend a ton of cash, I live in Minnesota and our summers are short, so going to the local bike shops and buying a 3k bike is not a wise choice, especially not having any idea if I'd even like it. I landed on HeyBikes early on in my research, I must have looked at every E-Bike for sale on Amazon under $1400, I kept on coming back to HeyBike though, after reading a majority of the negative reviews I was ready, most of those reviews had to do with the assembly or shipping, not the performance of the bike. Before I hit the place order button I thought to myself, "if I am going to buy this big awesome looking bike who am I going to ride with?" Then it dawned on me, I have to buy two bikes, one for me and one for my wife, I left the cart and went back into the HeyBike Amazon store, knowing my wife would not like the big beefy Explore bike that I had in my cart I checked out their other models, I had a couple in mind from my earlier research and then I landed on it, the Cityscape, it had my wives name all or it, it has the beach cruiser vibes, it's cute, I can add a seat for our 3 year old, then to top it off, almost like Heybike was listening to my thoughts, I scrolled up to confirm the price and sure enough it was on sale, just started because earlier in the day it was a couple hundred more, I knew it was the one, so from my home office I yelled for my wife to "come here, quickly", she came down, "is everything ok!!" she says with a little panic in her voice, I reply, "ya wanna get an E-Bike so we can ride together?" and after she looked at it, our minds were made up. I added it to the cart. A week later I get an alert on my phone, I check my cameras and there's the UPS dude unloading our bikes. Now assembly, it wasn't difficult but it also wasn't easy for me, but mind you assembling bikes isn't something I am familiar with, I tried reading the directions and they helped but I ended up watching a couple youtube videos and that was the trick, after that it went well. Now I am writing this review after having the summer to ride my bike and I am so beyond happy with my purchase, I forgot how much fun riding a bike is, but riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun. Over the summer I added a phone mount, and a new seat, the HeyBike seat isn't bad but it was not my favorite, I ended up buying a slightly larger one, I also added a rearview camera on my bike, because why not!? My wife loves her Cityscape and our 3-year-old just chills and enjoys the ride, our boy who is 9 pushing 10 rides his bike, and we are researching folding E-Bikes now to see if we can find one small enough that he can ride next summer, because him not having that motor we are unable to take our longer rides, so stay tuned for that review. Now the negatives. I only have a few, one of them being the brakes, they make a lot of noise, and being that my bike does almost 30 MPH they do not provide the stopping power one would expect, some replacement brakes are on the list for next summer, (I noticed the new arrivals in the HeyBike Store and they upgraded the brakes, so I assume they are aware). Second negative the screen, and I assume most E-Bikes have similar screens, but trying to change the options requires a degree, it really needs to be simplified (again new arrivals in the HeyBike Store have app controlled settings, so again I assume they are aware). My last negative is not really a negative because I was aware before hitting the checkout button and that is the size, I wanted a big bike, I am a big guy but until you get the bike you can not comprehend how big they actually are, trying to load this bike into my truck was impossible, I had to buy a ramp, and one of those tailgate protectors so the front wheel can hang over, but I would still buy it again if I knew that beforehand (well I did but you know what I mean), because the size is what makes it awesome. If you made it this far into this novel of a review then I am assuming you are like me and doing a lot of research before hitting that checkout button, I am speaking to you directly now, just do it, it's worth it, you will have no regrets.
Original review:
Ordered the TWO Cityscape ebike option ... black and white. We also opted for the 2 back racks. Black bike arrived from New Jersey. White bike arrived from California a week later. Although we are happy with the purchase and the customer service, there are a few things to know before you order. These two bikes are different from eachother. I'm guessing it's because they are closeout models that are no longer being manufactured and they send you what they have. I can only guess we got two different model years?
BLACK BIKE is larger, came with brown shock absorbing seat, brown grips, a thumb push button throttle, a color display controller, no-quick release on the front tire, the handlebar tilt can be adjusted and it has a nice thick kickstand. My husband is 5' 9" and finds it comfortable.
WHITE BIKE is a bit smaller with a shorter length frame and you notice this right away when you turn the front tire and the front of your foot hits the fender when peddling. It came with a black seat (no shock), black grips and nice palm rest, a twist throttle, a bright black and white display controller, the handlebars can not be adjusted for tilt, the front tire has a quick release and it came with a cheap kick stand. I am 5' 2" and it works, but if I were taller it might not be as comfortable.
Once we had the bikes put together we tested them out and contacted the seller to upgrade the white bike in two ways (the seat and kickstand.) The seller sent us another brown shock absorbing saddle and thicker kickstand at no charge which was nice.
Overall, the bikes ride well, charge well, and are very comfortable. Also, they are beautifully designed and are very solid. Nothing about them feels cheap.
Because the bikes have different control systems, we are going to need to take time to adjust the mph speeds on the different modes so my husband and I can ride beside eachother and not constantly slow down and speed up to stay in sync. The two control systems are very different.
The back bike baskets are "heavy" which is great if you're wanting something durable. We opted to put a basket on my bike only and share it for now.
If you get the two bike option and they are not the same, we suggest you "mark" the correct battery, bike, and charger for each bike so they aren't mixed up. We found it didn't charge if you put it on the opposite charger for some reason.
We are happy with purchase and have already put lots of miles on these bikes. If you're looking for a couple of entry level ebikes and don't mind that you may get two bikes that are not identical, then we recommend.
Reviewed in the United States on September 26, 2023
Original review:
Ordered the TWO Cityscape ebike option ... black and white. We also opted for the 2 back racks. Black bike arrived from New Jersey. White bike arrived from California a week later. Although we are happy with the purchase and the customer service, there are a few things to know before you order. These two bikes are different from eachother. I'm guessing it's because they are closeout models that are no longer being manufactured and they send you what they have. I can only guess we got two different model years?
BLACK BIKE is larger, came with brown shock absorbing seat, brown grips, a thumb push button throttle, a color display controller, no-quick release on the front tire, the handlebar tilt can be adjusted and it has a nice thick kickstand. My husband is 5' 9" and finds it comfortable.
WHITE BIKE is a bit smaller with a shorter length frame and you notice this right away when you turn the front tire and the front of your foot hits the fender when peddling. It came with a black seat (no shock), black grips and nice palm rest, a twist throttle, a bright black and white display controller, the handlebars can not be adjusted for tilt, the front tire has a quick release and it came with a cheap kick stand. I am 5' 2" and it works, but if I were taller it might not be as comfortable.
Once we had the bikes put together we tested them out and contacted the seller to upgrade the white bike in two ways (the seat and kickstand.) The seller sent us another brown shock absorbing saddle and thicker kickstand at no charge which was nice.
Overall, the bikes ride well, charge well, and are very comfortable. Also, they are beautifully designed and are very solid. Nothing about them feels cheap.
Because the bikes have different control systems, we are going to need to take time to adjust the mph speeds on the different modes so my husband and I can ride beside eachother and not constantly slow down and speed up to stay in sync. The two control systems are very different.
The back bike baskets are "heavy" which is great if you're wanting something durable. We opted to put a basket on my bike only and share it for now.
If you get the two bike option and they are not the same, we suggest you "mark" the correct battery, bike, and charger for each bike so they aren't mixed up. We found it didn't charge if you put it on the opposite charger for some reason.
We are happy with purchase and have already put lots of miles on these bikes. If you're looking for a couple of entry level ebikes and don't mind that you may get two bikes that are not identical, then we recommend.