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Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)

4.5 4.5 out of 5 stars 1,913 ratings

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Ask to set reminders, check your calendar, control smart home devices, and more with this PC.
Alexa Built-in Learn more

Alexa Built-in

This PC has been certified by Amazon. With Alexa built-in, you can set reminders, see your calendar, control your smart home, and more.

Purchase options and add-ons

Brand Facebook
Model Name 899-00018C-10
Memory Storage Capacity 16 GB
Screen Size 10.1 Inches
Display Resolution Maximum 1

About this item

  • Move and talk freely with Smart Camera: With Smart Camera, you don’t have to worry about being out of frame. Whether you’re moving around the kitchen, prepping dinner or chasing the kids through the living room, Smart Camera adjusts to follow the action. And as more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment
  • Private by design: Facebook doesn't listen to, view or keep the contents of your Portal video calls. Calls on Portal are encrypted, so conversations stay between you and those you're calling. You can also completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided
  • Connect with friends, even if they don't have Portal: Easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call
  • Alexa built-in: Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home or more. Just ask
  • Experience more together: With Portal, story time will never be the same. With music, animation and augmented reality effects, Portal lets you become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback
  • Stay close with Superframe: When you’re not in a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders
  • Active Facebook account required for product use
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What's in the box

  • Device, Camera Cover, Power Adapter, Quick Start Guide
  • Product guides and documents

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    Technical Details

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    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Product Warranty: For warranty information about this product, please click here

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    Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)


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    Product Description

    Connecting through Portal feels like being in the same room, even when you’re far apart. Whether you’re moving around the kitchen or chasing the kids through the living room, Portal’s Smart Camera automatically adjusts to keep everyone in view. With Alexa Built-in, you can access thousands of Alexa skills hands-free. And you can make video calls to and from smartphones and tablets, so you can stay in touch even if friends and family don't have Portal. Portal also comes with unique experiences like Story Time, which lets you read along to well-loved stories with fun animation and augmented reality effects. And with Portal you can enjoy music, videos, news, games, and more from Spotify, Pandora, heart Radio, YouTube, CNN, and the Food Network. There is no monthly fee, Portal just needs to stay connected to a Wi-Fi network and AC power.

    Customer reviews

    4.5 out of 5 stars
    4.5 out of 5
    1,913 global ratings

    Customers say

    Customers like the quality, performance, sound quality, and ease of use of the tablet computer. They mention that it's an excellent piece of technology, works great for face time activities, and is easy to use with the elderly. They appreciate the connectivity, video quality, appearance, and connectivity to Alexa.

    AI-generated from the text of customer reviews

    90 customers mention80 positive10 negative

    Customers find the tablet computer easy to use. They mention that it is simple to use, even the elderly can use it. It is also fun to get the whole family together on it, and the grandchildren love the story effects.

    "...The device is super easy to set up, the audio and video quality are fantastic...." Read more

    "...It is user-friendly to set up and very user-friendly for him to make calls. The speaker is so clear and strong that he can hear me perfectly...." Read more

    "...Plus it's easy enough I can operate it without any help." Read more

    "...Makes it easy to use with the elderly.My father can see updated Facebook pictures while sitting idle...." Read more

    70 customers mention52 positive18 negative

    Customers generally like the quality of the tablet computer. They mention that it looks and works as advertised, the sound quality is very impressive, and the technology integrated is amazing. They also mention the camera quality is excellent, and it adjusts and follows them and their antics.

    "...The camera follows you and the sound quality is very, very impressive -- my mom can hear me perfectly no matter where I go...." Read more

    "...The camera(s) on The Portal are insanely good, and the other functions are excellent - but on video call quality alone this thing is worth the $$" Read more

    "...This has been such a waste of money. I have 2 echo dots and 1 echo. This does the same thing. Plays music and has Alexa's limited skills...." Read more

    "This thing is amazing. The video quality is awesome, it can do so many things...." Read more

    61 customers mention43 positive18 negative

    Customers like the performance of the tablet computer. They say it works great overall, works fine for face time activities, and has excellent functions. Some customers mention that the microphone works surprisingly well from a distance, and it has been a tremendous help in their life.

    "Unable to integrate Alexa. Otherwise the portal is working fine." Read more

    "...I use it to visit with family and so far it works very well. The picture is Terrific and so much better than Skype. Sound is pretty good...." Read more

    "I love my portal however my plug does not work. I ordered one from Amazon but it was not the right one...." Read more

    "...things on the market, it covers the entire spectrum and does quite a decent job of it. Love the camera follows you if you need to move around a room...." Read more

    58 customers mention58 positive0 negative

    Customers are satisfied with the appearance of the tablet computer. They mention that the picture quality is awesome, the sound and video quality are uniform, and the video is amazing and ultra HD. The design is simple and elegant, and it's a pretty cool device.

    "...The video quality is awesome as well. So now not only do I get to talk to my Dad again but I also get to see him...." Read more

    "...Now the prosIt has great resolution. You can clearly see everyone laying down in bed with it positioned at the end of the bed...." Read more

    "...The Portal is a pretty neat concept, with useless "streaming" capabilities...." Read more

    "...I use it to visit with family and so far it works very well. The picture is Terrific and so much better than Skype. Sound is pretty good...." Read more

    46 customers mention41 positive5 negative

    Customers like the connectivity of the tablet computer. They say it's a great way to keep in touch with their children who are out of state, and with special people in their life. They also say that the connection is very good, and it'd be perfect for long-distance family catch-ups.

    "...Camera tracking motion and sound source is great. Excellent for keeping in touch with distant relatives.Now the bad part...." Read more

    "...is an simple awesome piece of technology that is awesome for staying connected to love ones." Read more

    "...Connection is very good, image very clear, sound perfect, all other features work incredibly great...." Read more

    "This is great for contacting my mother,who still has a flip phone... and my brother who lives across country...." Read more

    43 customers mention32 positive11 negative

    Customers like the sound quality of the tablet computer. They say that the sound is excellent, and the images and sound are clear. Some reviewers also mention that the silence at times was fine.

    "...The device is super easy to set up, the audio and video quality are fantastic...." Read more

    "...The speaker is so clear and strong that he can hear me perfectly. The video quality is awesome as well...." Read more

    "...The camera follows you and the sound quality is very, very impressive -- my mom can hear me perfectly no matter where I go...." Read more

    "...Except that, the device randomly pauses and locks up, not responding to voice commands until reset...." Read more

    31 customers mention31 positive0 negative

    Customers are satisfied with the video quality of the tablet computer. They mention that it's great for video calling, and the calls and quality of video are great. Some say that it is the best video calling device there is, and that it has completely transformed video calling.

    "...The video calling feature is the best function. It is also very viable as an Alexa host. But think about it before you commit." Read more

    "...Honestly, the video calls are the seller, the other features I don't really use. But the first company to make one that works over all...." Read more

    "...also my best friend live about an hour away, and it’s awesome for just getting a call going while I’m cooking dinner or something...." Read more

    "...The call quality is amazing, it's like being in the same room with them. Alexa is available and is able to add pictures from Facebook...." Read more

    35 customers mention14 positive21 negative

    Customers are mixed about the Alexa compatibility of the tablet computer. Some mention that Alexa is the voice interface, through which you start streaming music, podcasts, videos, and it is very viable as an Alexa host. However, some say that the Alexis and Spotify capabilities don't function through Alexa, and that the advertising and Alexa certification is misleading. That said, some customers say the tablet is a great option for those looking for a tablet computer with Alexa capabilities.

    "Unable to integrate Alexa. Otherwise the portal is working fine." Read more

    "...Alexa is the voice interface, through which you start streaming music, podcasts, videos, etc...." Read more

    "...not refreshing.... hard reboot would probably solve this.... Alexa is also still buggy... sometimes it won't hear my commands4...." Read more

    "...And the Mic's are extremely functional...." Read more

    My adapter dies not work, need a new one
    5 Stars
    My adapter dies not work, need a new one
    I love my portal however my plug does not work. I ordered one from Amazon but it was not the right one. When I contacted Amazon I was told they don’t have the correct adapter because it’s a Facebook product. Is there any way I can get a new plug. Amazon told me I was still under warranty.
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    Top reviews from the United States

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    Top reviews from other countries

    Roger Kett
    1.0 out of 5 stars Dissapointed
    Reviewed in Australia on February 9, 2020