Enjoy fast, free delivery, exclusive deals, and award-winning movies & TV shows with Prime
Try Prime
and start saving today with fast, free delivery
Amazon Prime includes:
Fast, FREE Delivery is available to Prime members. To join, select "Try Amazon Prime and start saving today with Fast, FREE Delivery" below the Add to Cart button.
Amazon Prime members enjoy:- Cardmembers earn 5% Back at Amazon.com with a Prime Credit Card.
- Unlimited Free Two-Day Delivery
- Streaming of thousands of movies and TV shows with limited ads on Prime Video.
- A Kindle book to borrow for free each month - with no due dates
- Listen to over 2 million songs and hundreds of playlists
- Unlimited photo storage with anywhere access
Important: Your credit card will NOT be charged when you start your free trial or if you cancel during the trial period. If you're happy with Amazon Prime, do nothing. At the end of the free trial, your membership will automatically upgrade to a monthly membership.
$7.99$7.99
Ships from: Amazon.com Sold by: Amazon.com
$7.19$7.19
Ships from: Amazon Sold by: Martistore
Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.
Read instantly on your browser with Kindle for Web.
Using your mobile phone camera - scan the code below and download the Kindle app.
OK
Audible sample Sample
Marketing: A Love Story: How to Matter to Your Customers Paperback – October 1, 2014
Purchase options and add-ons
"Bernadette's back, and just in time. This is her finest work, a book that ought to be read by everyone on your team, and somehow hidden from your competitors."—SETH GODIN
One of the biggest challenges we face as entrepreneurs and innovators is understanding how to make our ideas resonate. We tend to have no shortage of ideas, but we struggle to tell the story of how they are going to be useful in the world and why they will matter to people. Marketing is the way we communicate how our ideas translate to value for people in a marketplace.
Marketing has become a necessary evil for every business, but what if we adopted a different view of it?
What if marketing was less about promotion or coercion and more about reaching out to people and helping them to solve problems?
What if marketing was how we found more ways to do better work and to matter to our customers?
What if marketing was where we began our journey towards understanding what people need and want?
What if it was our vantage point for seeing the world through the eyes of our customers?
How different would marketing be then?
- Print length108 pages
- LanguageEnglish
- Publication dateOctober 1, 2014
- Reading age13 - 18 years
- Dimensions5.25 x 0.27 x 8 inches
- ISBN-101500619213
- ISBN-13978-1500619213
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.
Frequently bought together
Similar items that may deliver to you quickly
Product details
- Publisher : CreateSpace Independent Publishing Platform (October 1, 2014)
- Language : English
- Paperback : 108 pages
- ISBN-10 : 1500619213
- ISBN-13 : 978-1500619213
- Reading age : 13 - 18 years
- Item Weight : 4.8 ounces
- Dimensions : 5.25 x 0.27 x 8 inches
- Best Sellers Rank: #431,299 in Books (See Top 100 in Books)
- #52 in Industrial Marketing (Books)
- #77 in Global Marketing (Books)
- #401 in Marketing & Consumer Behavior
- Customer Reviews:
About the author
Thank you for visiting my Amazon Author page.
While I began my writing apprenticeship a decade ago publishing non-fiction, I'm now devoting my time to writing fiction.
My debut novel, THE MAKING OF HER, is a page-turning mother-daughter love story spanning three decades from the 1960s to the 1990s, charting one woman’s journey to claim her agency and escape the legacy of the society that shaped her.
THE MAKING OF HER, was chosen as a New York Post Best Book of The Year in 2022.
I'm grateful to everyone who has read and reviewed THE MAKING OF HER and taken the characters to their hearts.
————————————————————————————————————————————————————————
Bernadette Jiwa is an Irish Australian writer born into a house with no books and a home full of stories in Dublin. She, her husband and their adult sons are now lucky enough to call Melbourne, Australia, home. She has previously published nine best-selling non-fiction titles. THE MAKING OF HER is her debut novel.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on Amazon-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
The book is a quick and easy read at a little over 100 pages; however Bernadette Jiwa gets her point across and leaves readers thinking about what they have just read immediately and also long after they finish reading. Bernadette Jiwa argues that businesses and retailers are very focused on getting customers into a store and out of the store however they do not truly care about why the people are there. For businesses, it ultimately just comes down to selling products and getting more customers in and out of the store and making money, which she argues should not be the case. Another interesting point Bernadette Jiwa makes is that people trust brands because they convey a level of reliability. When people give brands this trust they deserve it in return. The opening of this book captivated me and kept me thinking throughout the novel about various companies and whether or not they fulfil what Bernadette Jiwa discusses in Marketing: A Love Story: How to Matter to Your Customers. It was interesting when thinking about the successful companies in the world and how they truly actually do fulfill everything that Jiwa discusses in this book.
Throughout the book Bernadette Jiwa provides great examples from the real world for business and entrepreneurs to succeed. She begins with discussing Mission Statements which truly is the beginning for most companies trying to make a living in the world. She then goes into what makes a successful product or company and gives great advice and again supplies real world examples to the readers in order to get them thinking. She uses companies that are the best in their industry such as LEGO. Bernadette Jiwa discusses how companies try to copy the successful companies but ultimately fail and why they fail. The entire book is extremely thought provoking and filled with useful tips for everyone looking to run a successful business. She ends the book answering the question she set out to answer in the beginning which is how to continuing coming up with ideas that matter.
In Marketing: A Love Story: How to Matter to Your Customers, Bernadette Jiwa provides a comprehensive description of how to be successful as a business. The primary audience is smaller businesses and entrepreneurs, however the book has truth for every company no matter how large or how small. Bernadette Jiwa does a great job in using real businesses as examples for her various points. This is what makes the book so thought provoking. While reading this book I couldn’t help but think about the companies in the world that are successful and applying the techniques and tips that Bernadette Jiwa discusses to these companies and realizing that most of the great companies do use these techniques. This analysis shows that this book has a great deal of truth in it and shows how well written the book is. I would recommend this book to anyone interested in any aspect of business and would highly recommend that anyone who is interested in marketing read this book as it provides a great strategy to both successful marketing and successful business. Bernadette Jiwa is extremely successful in providing insight to readers about how to create and sustain a good business and transform the business from good to great.
In her first main argument regarding strategy, Jiwa explains the idea of a mission statement in that it “doesn’t need to be long and complex” but rather “a promise, a statement of intention” (p. 12). She supports this argument by providing credible, modern examples like Instagram, to capture and share moments, or Twitter, to instantly connect people with what’s most important to them. Jiwa goes back to supporting her overall purpose of customer focus by writing “If you’re ever in doubt about how to create value, simply work out how to make your customers feel good. Then do that” (p. 15). The author supplies her readers with real life examples of successful companies, like LEGO, that “begin with the people who will use it” (p. 16). I agree with Jiwa’s objectives regarding strategy. She promotes the idea of thinking about marketing as a strategy for growth, not just sales. This makes sense with the future of technology and social media. I like how the author provides a real life example of customer retention. Specifically, she tells a story of a time when a new café opened in her neighborhood, and it lacked something that made customers want to continuously go back.
In Jiwa’s second main argument, she discusses the importance of context. The author supports her claims by supplying the reader with an example of Apple. She writes, “While most retailers were showing people what they had in stock, Apple was showing people what their products could help them become” (p. 44). While tackling each individual argument, Jiwa makes a point to remain on task with her overall theme, customers. She explains, “It’s not possible to create products, services or innovations that fly without understanding people first” (p. 52). In accordance with context as one of Jiwa’s arguments, she underlines the importance of empathy. Specifically, she supports her argument by providing a real life example of Dr. Dre’s headphones. She explains, “They make great headphones because they understand how music should sound, and more importantly, they know that people want to feel, not just hear, when they listen to it” (p. 56). By empathetically relating to your customers, marketing becomes as simple as understanding what makes people tick and why.
Bernadette Jiwa’s last main argument discusses the theme of a story, and the purpose of brand-story telling. The author touches on the topic of competition, a serious issue when it comes to marketing. She relates this issue back to her main argument by writing, “If you’ve created a brand story worth sharing, why worry about the competition?” (p. 62). When examining the topic of pricing, Jiwa again supports her argument by providing a real-life, modern example. She uses Uber, the app that allows you to connect with a driver instantly through your smartphone. Price is a story we tell ourselves, because the real value of Uber, despite the fact that you don’t need cash or a physical credit card to pay, has to do with the technological advances. Uber portrays a story of knowing exactly where your driver is, and the perception of time being saved. As Jiwa goes on to make her point about stories, she again relates back to her main purpose of her book by highlighting the importance of making yourself part of the story when marketing to customers.
Conclusively, the author evidently supported her arguments by providing real-life and modern examples. She clearly outlined her main goal (customer importance), through her three main arguments (strategy, context, and story). One of the most important things I got from reading this book was a quote that essentially sums up the novel. Jiwa writes, “Success is not just a data point that you hit on the sales chart, or a dollar figure that makes your accountant happy. Success is how your customers feel. How are you measuring that?” (p. 73).
Top reviews from other countries
Marketing a love story is about puting trust in the first place and create meaningfull interactions.
It changed the way I think about Marketing and I recomend it to everyone.