If you are considering this craptop, RUN far far away! If the terrible computer doesn't drive you to the end of your rope, the horrible "customer service" sure will. My wife and I decided to buy this based on our previous good experience with a very cheap Asus computer bought almost a decade ago and subsequent poor experiences with Dell computers. What a bitter disappointment it turned out to be! From day one there was nothing but problems with the thing. It ran slower and had more issues than my 9 year old Asus that has only 2GB RAM (no exaggeration). Then there is the issue of it jumping to 100% disk usage for no reason (even while literally not doing anything at all on the computer except trying to open up a folder or simply waiting for it to boot up. There has been a lot of time wasted just sitting, waiting impatiently for the disk usage to go back to normal so the laptop could be used. As if the glacial pace and maxed out disk usage wasn't annoying enough, then there was the insanity that is the fan. It would randomly (and almost always) kick on and run very high and very loudly even during the most mundane of tasks such as checking your email. Even though this is a gaming laptop, I didn't buy it for gaming... I bought it because I wanted to have a separate graphics card after having an issue with my relatively new Dell where Windows updates would mess up the on board Intel HD Graphics 5500, leaving that laptop useless until months would pass and they would release a fix, then mess it up again with the next update, etc. My wife does play the Sims 4 some but not often and she also does some light photo editing as well but the computer really couldn't handle even that. More time was spent waiting for it boot up and then the disk usage to die down than time spent using it. We were thinking maybe if we could find out what startup programs to disable that would help but we didn't get the opportunity. Instead, after being notified of driver updates and a BIOS update which were completed, the computer restarted and installed the BIOS update and then would no longer boot up. It would immediately go into self diagnostic mode but then say it was unable to repair it. Every option was tried (safe boot, reinstall Windows, etc.) but nothing would work, so I contacted Asus who had me send it in for repair as it is under warranty.Here is where things get very shady. After a week or so, I was contacted by Asus saying the computer was unable to be repaired becauseit was damaged (with no information on what kind of damage) and there would be pictures to follow separately. The pictures were then sent along with this message: "If you suspect damage may have occurred to your product during shipping, you may contact your courier to initiate the claim process. Please note if there was no obvious indication of shipping damage to the original packaging, the packaging would not have been retained. If you do initiate a claim with your courier, please contact us as soon as possible so we may notify our repair facility." So what is this? They are trying to pass the buck unto the FedEx? The absurd part about this is that the pictures looked like burn marks on the INSIDE of the computer(see attached photo taken by them)...how could the courier have done that? Furthermore, how could I make a claim of damage against a courier with no proof? There was no further information of what was going to happen so I contacted them today to find out what happens next. The guy then tries to tell me the computer had liquid damage (uhh NO) and they can't repair it because it isn't covered under warranty. He then says he sees we have ADP warranty (accident damage protection) and that it could get repaired under that but that it would be a one time only thing. I told him there was no liquid damage and that it worked (albeit with the aforementioned issues) until it updated the BIOS and would never boot up/load windows again. So, he tells me I have to call in and contact some CID department and dispute that. I cannot believe what BS this is. They were first trying to blame the courier and then trying to blame us to avoid taking responsibility for their subpar piece of trash product. If there was liquid damage they would have had to have done it after they received it for repairs because we have never spilled anything on it (and damage was solely on the inside mysteriously) and it worked (albeit slowly) up until that BIOS update. This is NOT customer service and it certainly isn't customer service on a laptop that costs over $1000! I will never purchase another Asus product again regardless of the final outcome of this disaster and if you want to keep your sanity, I would advise you do the same.Pros:A very nice screenBeing able to pick keyboard colors was coolROG gaming center looked cool (but was basically useless for me).Cons:Customer "service" (more like non-service)Some of the keyboard keys were in odd positions compared to what I am used toFan that sounds like a 747 jet engineExtremely slowCrippling unexplained disk usageExpensive for a loud, slow, more often than not non-functioning computerAsus "gift center" that comes pre-loaded (aka bloatware) - it's misleading so you think things are free but most aren'tTouchpadSimply put, avoid this computer (and company) at all costs, save up a little more and buy something a lot better if you need a gaming laptop. Avoid Asus altogether unless you are a masochist and thrive on bitter disappointment and don't mind waiting more than using the laptop and love having to contact customer service multiple times over the same thing.ETA: Their CID department will only fix under ADP (accidental damage) despite it being obvious that it is heat damage (everyone who has seen the photo agrees), which means we will get the same POS back that is very clearly faulty and ADP can only be used one time so if we ever do ACTUALLY have an accident, we will be SOL. Needless to say, this is disappointing and infuriating and Asus will FOREVER be on our banned list. Chose a company who actually stands by their products and their warranties.