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Certified Refurbished Echo Plus (1st Gen) with built-in Hub – Black

4.5 4.5 out of 5 stars 1,264 ratings
Currently unavailable.
We don't know when or if this item will be back in stock.
  • A Certified Refurbished Echo Plus is refurbished, tested, and certified to look and work like new.
  • Echo Plus is a simple way to start your smart home. It has a built-in ZigBee smart home hub, which allows for simple and direct setup of compatible ZigBee lights, locks, plugs, and in-wall switches from brands like Philips Hue, GE, and Yale. No additional hub required.
  • Echo Plus connects to Alexa—a cloud-based voice service—to play music, make calls, set timers and music alarms, ask questions, check traffic and weather, and more—instantly.
  • Just ask for a song, artist, or genre from Amazon Music, Apple Music, Spotify, Pandora, and more. With multi-room music, you can play music on your Echo devices in different rooms. Echo Plus can also play audiobooks, radio stations, news briefs, and more.
  • Call or message almost anyone hands-free with your Echo device. Also, instantly connect to other Echo devices in your home using just your voice.
  • Improved speakers with Dolby processing deliver crisp vocals and extended bass to fill the room with immersive, 360° audio.
  • With seven microphones, beamforming technology, and noise cancellation, Echo hears you from any direction—even while music is playing.
  • Alexa is always getting smarter and adding new features and skills. Just ask Alexa to control your TV, request an Uber, order a pizza, and more.
Certified Refurbished Amazon devices

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  1. "Alexa, turn on the lights."

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Technical details

Echo Plus

Echo Plus

Size

9.2” x 3.3” x 3.3” (235 mm x 84 mm x 84 mm)

Weight

33.6 oz. (954 grams) Actual size and weight may vary by manufacturing process

Wifi connectivity

Dual-band Wi-Fi supports 802.11 a/b/g/n/ac (2.4 and 5 GHz) networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.

Amazon Sidewalk

A shared network that can simplify Echo device setup and can help your device reconnect to your Wi-Fi router when you update your password or network name. Sidewalk uses a small portion of your internet bandwidth to provide these services to you and your neighbors, and is enabled on your device unless you have previously disabled the setting. You can disable Sidewalk at anytime. Learn more here.

ZigBee connectivity

Built-in ZigBee smart home hub supports ZigBee light bulbs, locks, plugs, and in-wall switches

Bluetooth connectivity

Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo or from Echo to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported.

Audio

2.5” (63.5 mm) woofer and 0.8” (20 mm) tweeter

Alexa App

The Alexa App is compatible with Fire OS, Android, and iOS devices. A list of supported operating systems can be found here.

Accessibility Features

The Alexa app and Alexa-enabled products include several features for customers with accessibility needs related to vision, hearing, mobility, and speech. Learn more about Alexa accessibility.

Warranty and Service

1-year limited warranty and service included. Optional 1-year, 2-year, and 3-year extended warranty available for U.S. customers sold separately. Use of Echo Plus is subject to the terms found here.

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
1,264 global ratings

Customers say

Customers like the performance, sound quality, value, and quality of the digital device. They mention that it works well, is loud, and is perfect for any room. Some appreciate the ease of setup and integration with home automation equipment. That said, some complain about the voice recognition and disagree on the refurbished.

AI-generated from the text of customer reviews

166 customers mention140 positive26 negative

Customers like the performance of the digital device. They say it works well, looks and works like new, has no issues, and responds to almost all commands well. Some customers mention that it connects easily and works with their Ring Alarm and Phillips Smart lights. They also say it looks sharp in their kitchen and is a handsome product with good sound.

"...It looks and works like new...." Read more

"...Turns out it looks really sharp in my kitchen! Great quality sound even in a large room, and amazing voice recognition and response, as usual...." Read more

"...It connected easily and responds to almost all commands well - there have been a few funny mishaps, but nothing major...." Read more

"...It works perfect for a fraction of the price." Read more

142 customers mention115 positive27 negative

Customers like the sound quality of the digital device. They say it's very loud, gets most requests right, and is perfect for any room.

"...Sound quality is superb for a speaker its size in my opinion, you're not going to be getting a full audio submersive experience you'll need tweeters..." Read more

"...Turns out it looks really sharp in my kitchen! Great quality sound even in a large room, and amazing voice recognition and response, as usual...." Read more

"...I could be doing with it, but for now it responds and the sound quality is very good." Read more

"...The audio is more clean sounding in the plus versus the regular echo, to my ears at least...." Read more

55 customers mention55 positive0 negative

Customers appreciate the value of the digital device. They say it's worth the price tag, works great, and is a great buy. Some mention that the refurbished model is able to acquire it at such a low price.

"...in the sense that they are ofttimes greatly discounted in price, but also the refurbished products often seem to get a better going-over and quality-..." Read more

"...Lots of enjoyment for the money." Read more

"...They already found out what was wrong and repaired it and the price discount is great." Read more

"...thumbs up especially since I was able to acquire it at such a low price refurbished." Read more

49 customers mention49 positive0 negative

Customers are satisfied with the quality of the digital device. They say it's the best quality version they have, it looks like brand new, and works well. Some customers also mention that the hardware is ok, but the software is not yet installed. Overall, most are happy with the product's quality and performance.

"Packaged to survive rough handling and delivered in pristine condition. Indistinguishable from new...." Read more

"...It's refurbished, but looks new with no signs of wear and tear. Just missing the original box. I like to buy refurbished for 2 reasons...." Read more

"...It is a great resource for me. It keeps me on top of things like politics...." Read more

"We are extremely pleased with the quality of the product we received. It looked brand new and works perfectly...." Read more

35 customers mention35 positive0 negative

Customers find the setup of the digital device to be easy. They mention that it's simple to turn up the volume, integrate with other devices, and add home automation equipment with Alexa. They also appreciate the convenience of connecting the devices and getting info.

"...I'd still give it more stars though cause it helps me out with quick math problems, conversions and ingredient substitutes on the fly." Read more

"...It connected easily and responds to almost all commands well - there have been a few funny mishaps, but nothing major...." Read more

"...Connecting the devices is over all pretty easy, although none of my echos want to connect to my fire tv devices via the app and I have to do it..." Read more

"good voice recognition, adequate sound, easy to usesetup a bit quirkydoes not control older WEMO devices or Amazon TV..." Read more

25 customers mention25 positive0 negative

Customers are impressed with the Echo Plus's voice recognition. They say it's nice for listening to music, and that it can find any song they like. They also appreciate that the voice recognition has improved immensely from the original Echo. Customers also mention that the device works well, and can play music throughout the house.

"...Great quality sound even in a large room, and amazing voice recognition and response, as usual...." Read more

"...is slightly better on the echo dot, but I’m still impressed with the echo plus voice recognition...." Read more

"good voice recognition, adequate sound, easy to usesetup a bit quirkydoes not control older WEMO devices or Amazon TV..." Read more

"...I'm still learning all that Alexa can do for me. I love using it for music...." Read more

19 customers mention13 positive6 negative

Customers are mixed about the refurbished digital device. Some mention that it looks like brand new and performs flawlessly, while others say that it has problems and may be defective.

"...It arrived and looks brand new. Set up was super easy...." Read more

"...It looked brand new and works perfectly...." Read more

"...It doesn’t look like new, and packing wasn’t the quality of units ordered before...." Read more

"No problems with it at all, looked like brand new and I love it. I use it all the time and my dad is now obessesed with it too. Great buy !" Read more

24 customers mention5 positive19 negative

Customers are dissatisfied with the voice recognition of the digital device. They mention that it no longer understands simple commands, has voice recognition problems every so often, and can be annoying. Some say that the Echo Plus does not work in Spanish but the Echo Dot can.

"...Great sound on the echo plus - but I do feel like the voice recognition is slightly better on the echo dot, but I’m still impressed with the echo..." Read more

"good voice recognition, adequate sound, easy to usesetup a bit quirkydoes not control older WEMO devices or Amazon TV..." Read more

"...asking, "Hey Google, play KIXI" ... sadly, Alexa no longer understands simple commands." Read more

"...so decided to go refurbished, and was not disappointed, Alexa is fabulous, I don't know how I have got this far in life without her ,, ha ha ha..." Read more

Excellent Purchase Just Like Brand New!
5 Stars
Excellent Purchase Just Like Brand New!
I really enjoy my Echo Plus and to be totally honest, I forgot it was refurbished. You cannot tell this at all. Arrived packaged very well, no scratches, dents or marks and works extremely well just like new . I have it in my office daily and use it to play music when our family has a cookout. The silver color is highly recommended!! Beautiful polished look that makes a terrific addition to any room in the home! Unless you tell someone it is refurbished/reconditioned, no one cannot tell the difference!
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Top reviews from the United States

Trinidad de Salcedo
5.0 out of 5 stars Refurbished Echo "better" than new!
Reviewed in the United States on September 28, 2019
Verified Purchase
I bought this as my 3rd or 4th Echo, at a fantastic discounted price, because it was "refurbished." As a gadgeteer and nerd with more than 50-years of training and experience in electronics, I can affirm that I am convinced that Amazon's refurbished items are BETTER than new! (in the sense that they are ofttimes greatly discounted in price, but also the refurbished products often seem to get a better going-over and quality-control inspection ... not to mention less annoying packaging ... than provided by the original manufacturer). Amazon lives by advertising, but I appreciate the absence of it in/on the simple packaging of the refurbished products ... their marketing folks will never be able to fathom old-farts like me who are contrarian and HATE advertising ... so they are probably thinking they don't want to "brand" their fine Amazon name on "used" goods ... heee heee ... probably a good idea for Millenials ... but they subsidized half the cost of this Echo with their fixation on "new"). Leaving aside any further perambulations about marketing, I do consider this refurbished Echo as "better than new" ... having gotten TWICE the attention from QC as a new one ;) It looks and works like new. I have never encountered a problem from any of the refurbished Amazon electronics items I have purchased. I highly recommend taking advantage of the HUGE price break on this and other of their refurbished products!
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lildeady
5.0 out of 5 stars Couples counsiling
Reviewed in the United States on December 27, 2018
Verified Purchase
Ok Im young but I dont get electronics very easily, too many wire, conviluted set up directions, not with Alexa, super simple to set up. Now the built in hub kinda tricked me, while having that built in has saved me money on a few items Id still need to buy a bridge for said "Product XYZ....." in order to gain full access to its all its options/setting. I thought a hub was a bridge but it is not. Now that doesnt mean you cant still set up Alexa with those products. Its still super easy you just dont get all the potential settings.
Now on to a rant. So I think couples counsiling might be appropriate for her and I, cause she just hears what she wants to hear. Now Im from east Texas, but I dont have that thick accent, slow drawl, or a twang to my speech. At least not sober. Regardless, I could be speaking right all up on her/it and she/it is just gone, always on break. I just need to learn how to speak technology. Oh but heres something super creepy, Alexa will whisper back to you, it so weird and it makes me laugh. She/it whispered my entire flash briefing this morning. It was a lot and very 2001 Space Odyssey "Good morning Dave" - ish.
Moving on, mine was refurbished; couldn't tell, looked brand new. Sound quality is superb for a speaker its size in my opinion, you're not going to be getting a full audio submersive experience you'll need tweeters and sub-woofers (plural) for that experience. I'd still give it more stars though cause it helps me out with quick math problems, conversions and ingredient substitutes on the fly.
2 people found this helpful
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jimmac
5.0 out of 5 stars Excellent deal
Reviewed in the United States on November 28, 2019
Verified Purchase
Packaged to survive rough handling and delivered in pristine condition. Indistinguishable from new. I'm fond of the volume ring feature on my 1st Gen Echo so I had no qualms ordering another, but was a little unsure about having only the white color option. Turns out it looks really sharp in my kitchen! Great quality sound even in a large room, and amazing voice recognition and response, as usual. I liked this refurbished Gen 1 Echo Plus so much-especially the price-that I ordered another. Lots of enjoyment for the money.
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Laura Weeldreyer
4.0 out of 5 stars Looks brand new and works great
Reviewed in the United States on August 22, 2018
Verified Purchase
I saw that these were on sale during the big sale and decided that I would dive into the voice command thing. It arrived and looks brand new. Set up was super easy. I put it in the kitchen (to replace and clock radio that honestly I hate - reception sucks and it doesn't keep time - you had TWO JOBS and you failed at both) which is the room farthest away from our wireless AP. It connected easily and responds to almost all commands well - there have been a few funny mishaps, but nothing major. I like that I can ask it to play NPR and stream my amazon playlists (but don't love that I can't listen to two devices at the same time), it pairs with the phones we all have and we can use them to stream music from other sources. I am not sure that we will ever invest in "smart home" devices to make full use of all that is offered, but so far it's been fun to have. I am sure there is more I could be doing with it, but for now it responds and the sound quality is very good.
74 people found this helpful
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Situational Awareness
5.0 out of 5 stars awesome central music device in living room
Reviewed in the United States on October 26, 2018
Verified Purchase
I use this one as my living room music device since I can use alexa to connect to news, tunein radio stations, or bluetooth from my phone from iheart radio (or whatever else I would play on my phone). The audio is more clean sounding in the plus versus the regular echo, to my ears at least. I use the regular echo in another room (and a spot in the bedroom), and the plus seems to have more bass without muddying up the treble. Not bass like "vibrate" bass, but the real type that accentuates music. If the echo will be used for mostly music, then the plus is great. If it will be used for back and forth talking to alexa, and talk radio then it's a toss up between the two. (at no point does it become worse)

All that being said, it does have a wifi hub built-in, but since I already have 2 or 3 of those (using 1) there's no need to use that and I'm not sure how well it works.

I will say that setting it up initially wasn't terribly easy for me and it wouldn't join up with the "hidden" network properly. Once I made it visible (and I reset the device), it was a bit easier. After configuration, I have all of the echo devices in a group called "everywhere" and play news or music across all echo devices through the house by playing to the "everywhere" group.
3 people found this helpful
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