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AI Smart Internet Security Firewall | Free Subscription (2nd Gen.) - Protects Your Network from Viruses and Hacking/Parental Controls/for Home & Business/Plug Into Your Router

3.4 3.4 out of 5 stars 1,108 ratings

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About this item

  • 24/7 INTERNET SECURITY. CUJO AI will secure all devices connected to your WiFi router. AI algorithms ensure protection from remote access, malware, phishing and more. CUJO AI is the antivirus for all wireless devices at home.
  • PEACE OF MIND ONLINE. A hacker can lure you into visiting a malicious site and gain access to your email account, hack your cameras, and steal your photos. Exposed and unsecured devices mean it's a matter of when, not if, you will be hacked.
  • SAFE CHILDREN. Kids are finally safe online. Not only from malware, but from CYBERBULLYING and predators. Time limits and schedules also help enforcing house rules.
  • SEAMLESS UI/UX. Simply update your LGI app and enjoy the benefits. No tricky installation, no hassle. Simple and easy home network protection over CUJO AI app.
  • BLAZING FAST - built with 1GB Ethernet. CUJO will not slow down your network. CUJO AI is not compatible with Luma and does not support Google Wifi Mesh. It works with Eero, Orbi, and other popular mesh routers.
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CUJO AI Smart Internet Security Firewall | Free Subscription (2nd Gen.) - Protects Your Network from Viruses and Hacking/Parental Controls/for Home & Business/Plug Into Your Router
CUJO AI Smart Internet Security Firewall | Free Subscription (2nd Gen.) - Protects Your Network from Viruses and Hacking/Parental Controls/for Home & Business/Plug Into Your Router
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Price$239.00-7% $139.99
List:$149.99
$59.99$374.90-57% $210.69
List:$495.00
Delivery
Get it as soon as Monday, Mar 18
Get it as soon as Monday, Mar 18
Get it as soon as Monday, Mar 18
Get it Mar 27 - 28
Get it as soon as Monday, Mar 18
Customer Ratings
Tech Support
3.3
3.5
3.8
3.7
3.4
3.6
Easy to install
3.3
4.1
5.0
4.1
Value for money
3.7
4.1
4.2
3.7
Easy to use
3.7
4.4
4.4
WiFi signal
3.5
3.5
3.9
Sold By
Firewalla LLC
Amazon.com
Amazon.com
CA Electronics Inc
BlueAlly
connectivity tech
Wi Fi
Ethernet
Ethernet
Wi-Fi Ready
Wired
data transfer rate
500 megabits per second
1 gigabits per second
1 gigabits per second
3 gigabits per second
wireless standard
802 11 A
802 11 AX
802 11 B
frequency band class
single band
single band
single band
lan port bandwidth
10/100/1000 Mbps
10/100/1000 Mbps
10/100/1000 Mbps
frequency
64 GHz
5 GHz
5 GHz
5 GHz

Product Description

CUJO smart firewall protects your computers and IoT devices against malware, ransomware, viruses, and other hacking threats. Think of it as advanced antivirus for all your connected devices - from laptops to smartphones to smart TVs or gaming consoles.

CUJO acts as an internet security gateway between your connected smart devices and the internet. CUJO sends packet meta data (but, for your privacy, never full packets) to the cloud to analyze device behavior. It compares your traffic to commercial internet security threat feeds and makes sure that unauthorized IP’s do not connect to your wired and wireless home network.

CUJO network hardware firewall is blazing fast. 1GB Ethernet ensures that your network speed is unaffected by network security. CUJO connects to your WiFi router in two modes: Direct connection using DHCP mode (automatic setup for most routers), or bridge mode for networks with several routers and/or modems.

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Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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Customer reviews

3.4 out of 5 stars
3.4 out of 5
1,108 global ratings

Customers say

Customers like the ease of installation, performance, protection, and tech support of the networking router. They mention that the app is easy to use and intuitive, and no changes in router setting were required. They also appreciate the protection it provides, saying it blocks a lot of threats. That said, some customers have reported connectivity issues.

AI-generated from the text of customer reviews

201 customers mention155 positive46 negative

Customers find the installation process of the networking router to be easy. They mention that the app is intuitive and easy to use. Some say that no changes in router settings were required.

"...and if you have a modem that can act as a DHCP server, the setup isn't too bad...." Read more

"...Initial impressions:- Setup was not difficult - granted I'm familiar with the concepts, but I'm using it in DHCP mode and it configured my..." Read more

"...Assigning profiles and devices to profiles is very straight forward...." Read more

"...Old Reviews:So far, so good. The setup was very easy with the help from the customer support, they are really good and professionals...." Read more

194 customers mention149 positive45 negative

Customers like the performance of the networking router. They mention that it's been stable and well-performing, works pretty good overall and now even works with Google WiFi in mesh mode, and works in an unobtrusive and effective manner. They say that it is easy to set up and fully operational, and the app works well. Some say that the overall initial experience was quite good, and that the router is working super fast and blocking a lot of unwanted traffic.

"...This is now working super fast and cujo seems to be blocking a lot of attacks and has the detail I wanted like IP, the country where the IP resides,..." Read more

"...Since it’s come online it’s worked quite well. Assigning profiles and devices to profiles is very straight forward...." Read more

"...more Malware attacks yesterday, it works great still, performance is good given restrictions on some devices that I had setup, really very satisfied..." Read more

"...So much for set it and forget it technology.4. Could not prove it worked...." Read more

88 customers mention83 positive5 negative

Customers are satisfied with the protection provided by the router. They mention that it has protected their home network flawlessly, and it has blocked a lot of threats. They also appreciate the speed, security, and price of the product.

"...This is now working super fast and cujo seems to be blocking a lot of attacks and has the detail I wanted like IP, the country where the IP resides,..." Read more

"...device on my home network, and believe it is doing a good job both with stopping threats as well as keeping my kids away from undesirable content...." Read more

"...Update on Dec 17 2017.So far this device blocked a dozen threats it reports, it seems very genuine...." Read more

"...And oh yeah, the protection Cujo provides is great...." Read more

43 customers mention35 positive8 negative

Customers like the tech support of the networking router. They mention that it is excellent and responsive, with reliable performance so far. Customers also appreciate the easy setup and the customer-friendly platform. The service has been spectacular and very friendly.

"...the day i noticed a dramatic slowdown in my bandwidth, the service has been spectacular. And oh yeah, the protection Cujo provides is great...." Read more

"...Technical support was actually super proactive. They called ME within 5 minutes of plugging in Cujo and asked if they could help configure the unit...." Read more

"...it set up, but the directions were pretty good, and the technical support was fantastic...." Read more

"...working after set up with CUJO.. Much to CUJO's credit their tech support is excellent, you just need to be patient...." Read more

40 customers mention28 positive12 negative

Customers like the speed of the router. For example, they say it runs faster, doesn't slow it down, and the bandwidth was not affected. They also appreciate the easy-to-use interface and excellent customer service. They say the router is responsive and proactive, and it allows them to create internet off times and other rules for their devices. They have no interruption of access to the internet, and they appreciate the quiet and efficient monitoring of their network and traffic.

"...I had three main objectives:⦾ Better network speed. (My old Airports were way too slow and were not a mesh network)...." Read more

"...My network runs faster (especially DNS lookups) and all connection problems have be eliminated once CUJO was completely removed...." Read more

"...I'm also seeing some slowness getting to the Internet during this time...." Read more

"...They are exceptionally responsive and even proactive. Support over chat, phone, and mail (I've needed all of it) has been exceptional...." Read more

41 customers mention21 positive20 negative

Customers are mixed about the value of the networking router. Some mention that the affordable price and parental controls make it worth its weight in gold, while others say that it's not worth it IMO, a waste of time, and not even good as a paperweight.

"...that I had setup, really very satisfied, and I do feel it’s worth the price now." Read more

"...After trying it, I found that it was an utter waste of time and money...." Read more

"...Was a bit pricey but came with a free subscription and if it renders antivirus programs installed on separate PC's or laptops moot, then the device..." Read more

"...; however, if you have a more complex system this headache is not worth your time...." Read more

34 customers mention15 positive19 negative

Customers have mixed opinions about the app. Some mention that it's intuitive, easy to set up, and does the work for you. However, others say that the app is very limited, and the alerts are not descriptive. Some say that there is no support available including the app, and that it has made their service providers app inoperable.

"...Their app frequently logs me out and gives you a 1-3 tries to login! Then locks itself out requiring me to contact their 800 number...." Read more

"...My Arris router is managed with a web interface. The native apps are good because they can do things like alert you when cujo blocks a threat..." Read more

"...'ve noticed twice since Cujo has been installed, I've been unable to get to the Cujo app (timeout message) from my home wifi...." Read more

"...Pros:1. Simple and easy setup2. The app is intuitive and easy to use3. Great customer support..." Read more

40 customers mention2 positive38 negative

Customers have connectivity issues with the router. They mention that the double NAT causes issues with connectivity, and the CUJO constantly kills their PPPoE connection. The router keeps disconnecting from the internet, and some customers have issues with IP setup.

"...turning internet back on for the device, the device could not reconnect after several attempts even after power cycling the devices, routers..." Read more

"...false claims around features, complexity of setup, and the inability to do basic blocking of the most popular video streaming service on the planet,..." Read more

"...A. No Guest WiFi Support!..." Read more

"...and when you try to use the McAfee network functions it does not recognize a network...." Read more

Look elsewhere
1 Star
Look elsewhere
Not production ready... this thing has issues and is not for an amateur to set up. I've been using it for about 4 months and it's been aggravation from day one. First issue it didn't recognize the unlimited subscription and required me to contact their customer support to get it activated correctly. Second I've run into many instances where it has blocked traffic without ever issuing a warning in the app as it is advertised to do. I have reported these to their support, while they fixed one, other flaws exist. Their app frequently logs me out and gives you a 1-3 tries to login! Then locks itself out requiring me to contact their 800 number. There is no automated way to unlock!!!! Fourth when It does notify you of suspicious traffic its messages don't really help you to decide if this is actually malicious or give you any choice to unblock. Many times I have googled the IP to determine if it is actually black listed elsewhere. 75% of the time they are blocking an IP for Apple.com required by IOS or a domain for my SmartThings hub. This product is sold as a simple end to end solution, it's not ready, has too many flaws, and doesn't deliver.UPDATE 7/21/2017:On 7/18 Artie from CUJO support reached out to me directly about my poor review. While he was very polite and apologized for my "hassle", he didn't get to the bottom of any of my complaints with CUJO. In his first message he went as far offered me an Amazon dot as "a small token", which I feel like an attempt to BUY a couple more stars from me. From the email dated 7/18:"My name is Artie and I am a senior technician at CUJO.I have read your Amazon review and I am very concerned that this might have caused a rift between you and CUJO.I apologize for all the hassle you had to go through. Our support experience is as important as the state of the CUJO unit itself. I want to make things right between us. What I propose is a two part plan.First off, I wanted to ask you if you are still having any issues with the CUJO itself or the CUJO app? If you are, I would be able to schedule a call with our most senior 2nd level technician to solve any issues you are having, if these issues would somehow not get resolved, I would be able to transfer your issues directly to our dev team so they could work on it.Now, for the second part. Since a simple apology only takes us so far, I would like to offer you a gift as a small token. I can offer you an Echo Dot (see link below).[SNIP - Removed link]Tell me what you think and if I would be able to make this right for you. I will be waiting for a reply and hope to hear from you soon.Sincerely,ArtieSenior technician | CUJO"After a few polite conversations, a simple technical support call became obvious would not address what I feel are real design problems with this product... an echo dot won't fix any listed below. My open list is as follows:- Artie confirms you have 3 attempts to login or your locked out by CUJO until a call to their 800 #. I feel this is harsh and their security model is very 1990's.- Lack of ability to perform a self-service lock out of my account.- Lack of 2-part authentication on my account.- Lack of any desktop application or web portal. If you don't have a working compatible iOS or Android device, this product is useless to you.- iOS app automatic log outs in the background randomly, preventing notifications from being raised on my phone unless I open the app and re-logon.- Lack of the ability to 'UNBLOCK' something CUJO is blocking.- Lack of any Logs and/or transparency in how CUJO is effecting MY network, logs and privacy.- Lack of any white listing.- Private VPNs blocked by CUJO- Perceived slowness of CUJO's cloud.- Flaws with missing messages reporting many blocked activites- Flaws and confusion in how messages are displayed. (i.e. blocked messages are shown as unblocked and sometimes vic-a-versa). Artie reports a bug fix some of this bullet.- "CUJO philosophically is plug and forget", well too many issues for this device for me to just "forget" about it. By their own admission at CUJO, with security it is difficult to prevent false positives and please everyone. But I feel you will encounter times when CUJO will stop you from getting work done and you have little choice but to remove all protection to get around it because of this philosophy.- Issue with devices not reconnecting to the network after having their internet connection turned off in the app. I have blocked devices from talking to the internet using the app. After turning internet back on for the device, the device could not reconnect after several attempts even after power cycling the devices, routers including CUJO. Eventually it reconnected on its own after about an hour of attempts.*** Update 8/28/2017 - Who says you can teach a bad dog new tricks?This weekend CUJO developed a new irritating flaw... It stopped allowing internet access to almost everything on my network (including the poor excuse for an iOS APP). For some strange reason it chose to allow one old computer on my network to work, while blocking everything else. Because CUJO sits between my DHCP server and MY WIFI access point, it was able to start blocking DHCP traffic also making the problem even worse! So when techinical support would have me do a hard reset, I couldn't attach my iphone to the network to get an IP so I could pair with it! Internet traffic worked normally if I plugged a laptop in front of CUJO confirming CUJO as the point of failure. Also removing CUJO allowed DHCP to flow normally and internet traffic to work. Also again, not having any logs makes networking problem almost IMPOSSIBLE to diagnose unless a CUJO tech is on the phone with you. They can see all your devices, mac address, IPS and traffic, BUT YOU CANNOT SEE THEIR LOGS. Something really wrong with this 'big brother' mentality they won't let go of. Frankly the privacy and transparency concerns of this thing will turn many off as they are in your network and you don't know what they are doing.After spending almost 4.5 hours with CUJO technical support, it was theorized by CUJO that a 'bad firmware upgrade' caused the issue. We did eventually get traffic to flow for about 7 hours, but don't really understand the cause for the failure. I was also able to reproduce flaws in their error reporting with one of their techs after it started working which he said he needs to investigate. At about 11:00pm it then chose to start blocking my HUE lighting system. So I am taking this dog to the pound and giving up on it. I've wasted too much time 'testing' their system which is just not ready for consumers.While their technical support is polite, I truly feel sorry for what they must go through day to day fending off angry customers because their developers and management are out to lunch. Marketing seems to be running the chicken coop and this product frustrates more than protects. I would advise an additional solution if you can find one, but there just isn't a good device for consumers yet from what I have seen. So essentially this thing is now a $200.00 paper weight heading for a landfill. My network runs faster (especially DNS lookups) and all connection problems have be eliminated once CUJO was completely removed. I spent almost 6 months trying to like this dog, but it bit me one too many times and I'm putting it down.*** UPDATE 8/29/2017This is most puzzling...Ok one final update, but I need to report this... Something is very wrong with the CUJO app. Sunday, as I reported in my last update, I removed CUJO from my network totally, unplugged it and pitched it in a box which has been on the shelf since Sunday morning (8/27/17). I considered my adventures with CUJO over. This evening I noticed alerts on the CUJO app which was still installed on my phone. The iOS app claims CUJO is logging local network activity from my phone and that my CUJO has blocked to double-click.net just with-in the last two hours (8/29/2017 at 7:29PM). What is going on here? I promptly took screen shots and am sharing it here. How could CUJO block anything with NO POWER, NO ETHERNET CABLE AND from a CARDBOARD BOX! Are their alerts actually a scam? Did it take it over two days to report it? Or are they mixing up data with other users? Who knows... but this is really scary and supsicous... see the attached photos from today! Very troubling for a security tool.
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Top reviews from the United States

Reviewed in the United States on September 1, 2017
2 people found this helpful
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Reviewed in the United States on July 6, 2017
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1.0 out of 5 stars Look elsewhere
Reviewed in the United States on July 6, 2017
Not production ready... this thing has issues and is not for an amateur to set up. I've been using it for about 4 months and it's been aggravation from day one. First issue it didn't recognize the unlimited subscription and required me to contact their customer support to get it activated correctly. Second I've run into many instances where it has blocked traffic without ever issuing a warning in the app as it is advertised to do. I have reported these to their support, while they fixed one, other flaws exist. Their app frequently logs me out and gives you a 1-3 tries to login! Then locks itself out requiring me to contact their 800 number. There is no automated way to unlock!!!! Fourth when It does notify you of suspicious traffic its messages don't really help you to decide if this is actually malicious or give you any choice to unblock. Many times I have googled the IP to determine if it is actually black listed elsewhere. 75% of the time they are blocking an IP for Apple.com required by IOS or a domain for my SmartThings hub. This product is sold as a simple end to end solution, it's not ready, has too many flaws, and doesn't deliver.

UPDATE 7/21/2017:

On 7/18 Artie from CUJO support reached out to me directly about my poor review. While he was very polite and apologized for my "hassle", he didn't get to the bottom of any of my complaints with CUJO. In his first message he went as far offered me an Amazon dot as "a small token", which I feel like an attempt to BUY a couple more stars from me. From the email dated 7/18:

"My name is Artie and I am a senior technician at CUJO.
I have read your Amazon review and I am very concerned that this might have caused a rift between you and CUJO.
I apologize for all the hassle you had to go through. Our support experience is as important as the state of the CUJO unit itself. I want to make things right between us. What I propose is a two part plan.
First off, I wanted to ask you if you are still having any issues with the CUJO itself or the CUJO app? If you are, I would be able to schedule a call with our most senior 2nd level technician to solve any issues you are having, if these issues would somehow not get resolved, I would be able to transfer your issues directly to our dev team so they could work on it.
Now, for the second part. Since a simple apology only takes us so far, I would like to offer you a gift as a small token. I can offer you an Echo Dot (see link below).

[SNIP - Removed link]

Tell me what you think and if I would be able to make this right for you. I will be waiting for a reply and hope to hear from you soon.

Sincerely,

Artie
Senior technician | CUJO"

After a few polite conversations, a simple technical support call became obvious would not address what I feel are real design problems with this product... an echo dot won't fix any listed below. My open list is as follows:

- Artie confirms you have 3 attempts to login or your locked out by CUJO until a call to their 800 #. I feel this is harsh and their security model is very 1990's.
- Lack of ability to perform a self-service lock out of my account.
- Lack of 2-part authentication on my account.
- Lack of any desktop application or web portal. If you don't have a working compatible iOS or Android device, this product is useless to you.
- iOS app automatic log outs in the background randomly, preventing notifications from being raised on my phone unless I open the app and re-logon.
- Lack of the ability to 'UNBLOCK' something CUJO is blocking.
- Lack of any Logs and/or transparency in how CUJO is effecting MY network, logs and privacy.
- Lack of any white listing.
- Private VPNs blocked by CUJO
- Perceived slowness of CUJO's cloud.
- Flaws with missing messages reporting many blocked activites
- Flaws and confusion in how messages are displayed. (i.e. blocked messages are shown as unblocked and sometimes vic-a-versa). Artie reports a bug fix some of this bullet.
- "CUJO philosophically is plug and forget", well too many issues for this device for me to just "forget" about it. By their own admission at CUJO, with security it is difficult to prevent false positives and please everyone. But I feel you will encounter times when CUJO will stop you from getting work done and you have little choice but to remove all protection to get around it because of this philosophy.
- Issue with devices not reconnecting to the network after having their internet connection turned off in the app. I have blocked devices from talking to the internet using the app. After turning internet back on for the device, the device could not reconnect after several attempts even after power cycling the devices, routers including CUJO. Eventually it reconnected on its own after about an hour of attempts.

*** Update 8/28/2017 - Who says you can teach a bad dog new tricks?

This weekend CUJO developed a new irritating flaw... It stopped allowing internet access to almost everything on my network (including the poor excuse for an iOS APP). For some strange reason it chose to allow one old computer on my network to work, while blocking everything else. Because CUJO sits between my DHCP server and MY WIFI access point, it was able to start blocking DHCP traffic also making the problem even worse! So when techinical support would have me do a hard reset, I couldn't attach my iphone to the network to get an IP so I could pair with it! Internet traffic worked normally if I plugged a laptop in front of CUJO confirming CUJO as the point of failure. Also removing CUJO allowed DHCP to flow normally and internet traffic to work. Also again, not having any logs makes networking problem almost IMPOSSIBLE to diagnose unless a CUJO tech is on the phone with you. They can see all your devices, mac address, IPS and traffic, BUT YOU CANNOT SEE THEIR LOGS. Something really wrong with this 'big brother' mentality they won't let go of. Frankly the privacy and transparency concerns of this thing will turn many off as they are in your network and you don't know what they are doing.

After spending almost 4.5 hours with CUJO technical support, it was theorized by CUJO that a 'bad firmware upgrade' caused the issue. We did eventually get traffic to flow for about 7 hours, but don't really understand the cause for the failure. I was also able to reproduce flaws in their error reporting with one of their techs after it started working which he said he needs to investigate. At about 11:00pm it then chose to start blocking my HUE lighting system. So I am taking this dog to the pound and giving up on it. I've wasted too much time 'testing' their system which is just not ready for consumers.

While their technical support is polite, I truly feel sorry for what they must go through day to day fending off angry customers because their developers and management are out to lunch. Marketing seems to be running the chicken coop and this product frustrates more than protects. I would advise an additional solution if you can find one, but there just isn't a good device for consumers yet from what I have seen. So essentially this thing is now a $200.00 paper weight heading for a landfill. My network runs faster (especially DNS lookups) and all connection problems have be eliminated once CUJO was completely removed. I spent almost 6 months trying to like this dog, but it bit me one too many times and I'm putting it down.

*** UPDATE 8/29/2017

This is most puzzling...

Ok one final update, but I need to report this... Something is very wrong with the CUJO app. Sunday, as I reported in my last update, I removed CUJO from my network totally, unplugged it and pitched it in a box which has been on the shelf since Sunday morning (8/27/17). I considered my adventures with CUJO over. This evening I noticed alerts on the CUJO app which was still installed on my phone. The iOS app claims CUJO is logging local network activity from my phone and that my CUJO has blocked to double-click.net just with-in the last two hours (8/29/2017 at 7:29PM). What is going on here? I promptly took screen shots and am sharing it here. How could CUJO block anything with NO POWER, NO ETHERNET CABLE AND from a CARDBOARD BOX! Are their alerts actually a scam? Did it take it over two days to report it? Or are they mixing up data with other users? Who knows... but this is really scary and supsicous... see the attached photos from today! Very troubling for a security tool.
Images in this review
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335 people found this helpful
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Top reviews from other countries

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Jose Ramon
1.0 out of 5 stars AL PARECER YA ESTA DESCONTINUADO
Reviewed in Mexico on May 12, 2023
French W
5.0 out of 5 stars Works like a charm and its firmware is updated regularly!
Reviewed in Canada on April 7, 2019
Customer image
French W
5.0 out of 5 stars Works like a charm and its firmware is updated regularly!
Reviewed in Canada on April 7, 2019
Works like a charm. App is very user friendly and the unit itself looks good on any shelving around the house. This little thing has already blocked multiple attempts of unwanted or dubious access through my multiple devices set up around the house. It also comes with regular updates to its firmware on a somewhat regular basis.

Purchase recommended.
Images in this review
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Customer image
Topranks2
1.0 out of 5 stars Great Idea but not a plug and play finished product.
Reviewed in Canada on January 13, 2019
Eric Nadeau
5.0 out of 5 stars Great support
Reviewed in Canada on November 25, 2018
Jason
1.0 out of 5 stars Dead product. Don’t buy
Reviewed in Canada on April 5, 2019