You must read this before you buy an Asus video card. My experience with Asus has singlehandedly been the worst experience I’ve had with purchasing an expensive product – ever.The Graphic Card:I purchased this card in March of 2019 from Amazon. The card worked fine for approximately 11 months and then it started freezing my computer. It eventually got to the point where this card would freeze my computer every time I would start it up.The Customer Service:I called ASUS, and they responded quickly, informing me I still had two or three (not sure) more years on my warranty. I sent the card back and they eventually said my video card was defective. They shipped me a new card…so I thought. When I received my card, I placed it into my computer and it worked fine for about 30 days. Then, after about 30 days, the card started freezing my computer when using certain programs. I did every update imaginable and nothing worked. I took out this new card and placed my old 980ti, and my computer worked fine. I put the ASUS card back in and it started freezing again.Luckily, I saved the box that ASUS sent this second card in and that’s when I saw the word REFURBISHED on the side of the box. So, I bought a card that cost me over $1,500.00, including taxes, it was confirmed to be defective, and they send me a refurbished card – not a new one. I called ASUS and asked them why they sent me a refurbished card and they said they only provide refurbished cards as replacements, never new ones.Because of the C0VID-19 pandemic, I could not send ASUS this second card until a couple months passed. So, when they wanted to provide me with the proper shipping documents, they asked me for the S/N number. When I typed the S/N number on their website, it was not recognized. The S/N number on the box the card was shipped to me in and the number on the card were not being recognized. So, I contacted ASUS and informed them of this. They then generated an RMA number for me and sent me a shipping label. I put the label on the box and sent it off to them. At this point, I’d spent about $100 on postal costs to send these two cards back to ASUS.A few days later I received an email informing me that my card had been received by ASUS and will now be analyzed. A few days passed and I received an email saying that the card had been damaged by me and that they would not replace the card or fix it, unless I paid approximately $1,200.00, including taxes! And, they said my warranty was now void because I damaged it. Imagine that, the first card is defective, the second refurbished card is not working, and they now want to charge me $1,200.00 for me to fix a refurbished card that stopped working after 30 days. With this email, they also sent me a picture of an extremely small scratch on the card. Another picture they sent was the box I shipped the card in and it appeared to be slightly damaged. I presume they sent me a picture of the box to show me that perhaps the card got damaged during shipping.Over the course of the next week, I called them about five times to discuss this matter. Their calls are answered by a center based in the Philippines. As a result of that, there is a three to four second delay between speaking and actually being heard, so much of the discussion is the customer service representative and I speaking over each other - it was beyond frustrating. While the representatives were polite, I got the sense they simply wanted to get me off the phone. It got to the point where I would always ask for a supervisor and a few times there was none. So I would have to call back in hopes a supervisor was available.I eventually spoke with two supervisors, John and Ryan, over two separate phone calls, and I explained to each of them the history of my situation. I explained that I had not caused the slight scratch on the card, that it was a refurbished card and maybe the previous owner of this card caused the scratch, and I explained to them the S/N number issue. I further explained that the location of this slight scratch would probably not even affect the performance of the card. They said they would look into it and get back to me. I asked both of these supervisors to please call me back to update me and they both promised they would. However, neither one of them did – they simply emailed me short canned responses.Finally, I was told they would give me a 25% discount on the $1,200.00 repair bill, otherwise they would simply ship my card back to me unrepaired. They also informed me that I should contact the Post Office because maybe I could go through their insurance as a result of the shipping damage. Luckily, I did buy the insurance, and I was so frustrated at ASUS, I figured it might be easier to go through the postal insurance I bought.I did research on the insurance and I quickly figured out I would need the box that ASUS said was allegedly damaged during shipping. So I contacted ASUS to make sure they would send me the box, because the insurance people would definitely want to see it to determine whether or not they should cover the damage. They informed me they no longer have the box…even though they thought the box was important enough to take a picture of and email to me. So, two video cards later, a voided warranty and their inability to provide me with the box that would be crucial for insurance purposes, I felt beyond slighted by ASUS.AMAZON IS AWESOME:I had one other option – call Amazon and see if they would help. To make a long story short, Amazon instructed me to send the card back to them and they’re giving me a refund – even though they had no obligation to do so. This is what you call good customer service!Final Thoughts:First, I will never, ever buy another product from ASUS. Why would I? With so many other options and so many other companies that offer good customer service, I would have to be stupid to buy from ASUS again. This experience has been beyond frustrating, and it truly taught me the importance of buying a product from a company that provides good customer service.Secondly, Amazon is awesome. I cannot be more thankful to Amazon for giving me a refund.I hope this review helped.