I have been using this chair for about 3-4 months now so I feel like I now have a good grasp on my pros and cons of this chair.
Pros
-The chair is made with bigger people in mind. I am 6'3" about 250+ and I find the actual chair to be well padded and comfortable. Be warned however, this is a "racing style" seat and if you have never sat in one, it does squeeze your thighs as a normal chair will not. This style of seat was designed for, well race cars, which means the seats have bolsters on the sides to keep the driver from sliding side to side during hard cornering. For an office chair this is obviously a bit of overkill, but it does make you feel more secure when you are sitting to have something for your legs to rest against while you work.
-The frame is metal and there is no doubt about that.
-Ample padding
-Crazy amount of adjustments from the armrest, height and back of chair
-comes with a both a neck and lumbar pillow
-Great customer support through Amazon (more on that at the end)
Cons
-Packaging was lacking, there are parts that simply do not have much in the way of padding and in some cases, the only thing between it and the rest of the world is the cardboard box, for example the armrest. This means that if the box is dropped and or rolled by your delivery man onto its side (remember this box weight almost 40lbs) all that pressure is going to land on the armrests. This might be what led to my next con.
-The armrests are flimsy. There is simply no other way to put it. The armrests are a combination of plastic and metal which means that naturally over time, the armrests will loosen as the two different materials flex at different rates. Also the way that they attach to each other seems like a poor design choice to me. There is only support at the attachment point in one direction (vertical) meaning that if you apply pressure from either side (left or right) there is no support which after a couple months of use, has lead to both armrests having play back and forth. You might ask, well when would you do that? Ever shifted your weight in the chair while using the armrests for support? Or how about simply putting your hand on it to as you sit down or get up out of the chair? This seems like a huge oversight that should have been caught in testing.
-The material that covers the seat, while comfortable, can shift position and over the past week I have noticed it is not nearly as tight around the edges as it used to be. Also I somehow has a small rip on the back side of the chair. This confuses me as the 1/4" tear is on the right side of the chair and that is the side that is away from everything on the desk (I have an "L" desk and the left side faces one side of the "L" while the other side of the "L" is directly in front of me) so I have no idea how it got there or if it was there before hand and I just never noticed it.
Customer Support (Through Amazon, not DXRACER Website)
As stated earlier the armrests for this chair are best described as flimsy. When I first got my chair and I put it together, the right armrest had 2+ inches of play in all directions from where the plastic met the metal. When place in a vertical position, the armrest would lean to the left or right 2+ inches, which means it would actually travel left to right almost 5 inches. It was terrible. I attempted to contact DXRACER through their website and customer service line, but did not receive any kind of response for over a week. After said week, I decided to send the seller a communication through Amazon explaining my problem, with pictures and a video. This was Sunday Morning. I received a reply 2 hours later at 10:30AM, again on Sunday, and I could not believe that someone had actually answered me on a Sunday. I had originally hoped to hear something in a couple days, but to get such a quick response was amazing. Anyways, the rep sent me a new armrest once I gave them the item number and I had it in about 4 days. Unfortunately now both armrests are again getting loose, and this appears to be a design flaw, but I still have to say, whoever the Amazon customer service rep is, they did a hell of a job and I was very impressed with them. Thank you.
So overall am I happy with my purchase? I would say yes, I can see myself keeping this chair for as long as it holds together, but do I think that it is really worth the money? No, it is probably $100-$150 overpriced based simply upon the armrest issue that I have been having. For a chair that was almost $500 after taxes when I bought it, there is no excuse for the armrests to be constructed and or as flimsy as they are. My advice, if you find one for about $250-$300 bucks, jump on it, otherwise make sure you compare to other chairs like NeedForSeat,and the GT Omega before you purchase.
| Brand | DXRacer |
|---|---|
| Color | Black/Blue |
| Product Dimensions | 27"D x 25"W x 52"H |
| Back Style | Solid Back |
| Special Feature | Ergonomic, Swivel, Rolling, Head Support |
| Unit Count | 1 Count |
| Recommended Uses For Product | Office, Gaming |
| Style | Modern |
| Room Type | Office |
| Age Range (Description) | Adult |
| Included Components | Caster |
| Arm Style | with-arms |
| Surface Recommendation | Hard Floor |
| Furniture base movement | Swivel |
| Item Weight | 66 pounds |
| Item model number | DOH/KF06/NB |
| Is Discontinued By Manufacturer | No |
| Weight | 66 Pounds |
