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Castle Serenity Pellet Stove 12327, 1,500 square ft. Heating Capability, Smart Controller Features Manual, Weekly, and Thermostat Operating Modes, 40lb Hopper Capacity, Easy Clean
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Purchase options and add-ons
Brand | Castle Pellet Stoves |
Material | Alloy Steel |
Color | Black |
Product Dimensions | 23.75"D x 18.25"W x 34"H |
Item Weight | 186 Pounds |
About this item
- Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new Smart Controller
- The Smart Controller allows you to choose manual, thermostat, and weekly operational modes to heat your home on your schedule, Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of five burn levels
- As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. Its space-saving shape and attractive design will make it a welcomed addition to any room, and with the new Smart Controller, heating your home efficiently on your terms has never been easier
- The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers
- Operating Wattage 77 Watts (W), Voltage 120 Volts (V), Greater than 69.8% thermal efficiency, 1500 square feet heating capacity
Customer ratings by feature
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This Item Castle Pellet Stoves Castle Wood Pellet Stove Serenity 12327 Indoor Heating Temperature Control, Free Standing with Flame Window and Smart Controler, 18- ¼”W x 34”H x 23 ¾”D | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -7% $1,170.17$1,170.17 Typical: $1,265.00 | $1,899.00$1,899.00 | $1,749.00$1,749.00 | $1,999.00$1,999.00 | $1,749.00$1,749.00 | $2,029.49$2,029.49 |
Delivery | Get it Mar 29 - Apr 3 | Get it Apr 3 - 8 | Get it Apr 3 - 8 | Get it Mar 29 - Apr 3 | Get it Apr 3 - 8 | Get it Apr 1 - 2 |
Customer Ratings | ||||||
Heat output | 3.8 | — | 4.9 | 4.7 | 4.7 | 3.6 |
Temperature Control | 3.6 | — | 4.3 | 4.8 | — | 3.6 |
Tech Support | 3.2 | — | 3.5 | 4.8 | — | 3.6 |
Sold By | Champion Values | Comfortbilt | Comfortbilt | Pellethead | Comfortbilt | Spotix |
fuel type | Pellet, Wood | Pellet, Wood | Pellet | Pellet | Pellet | Gas, Oil, Wood |
ventilation type | ventless | — | Vent Free | — | Vent Free | Vent Free |
material | Alloy Steel | — | — | Ceramic | Glass | — |
mounting type | Floor Mount | Freestanding | Freestanding | Freestanding | Freestanding | Freestanding |
assembly required | ✓ | ✗ | — | — | — | ✗ |
weight | 186 pounds | 260 pounds | 264 pounds | — | — | 199 pounds |
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From the manufacturer
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Easy InstallationThe Serenity stove requires very little assembly compared to other stoves. Its compact design allows it to fit into the smallest of spaces. For the Do-It-Yourselfer installation is easy. The manual explains the installation process. Installation generally takes less than two hours. The Castle Pellet Stove is mobile home approved and EPA certified to comply with state and local regulations in most areas. There’s no need to waste dollars on a chimney or flute as this unit can be direct vented. |
Programmable ControllerAdjust your heating needs to your lifestyle. The Serenity features a 24-hour programmable controller for each day of the week that has the ability to cycle on and off and adjust to a built-in thermostat depending on when heat is needed. The house can be warm when you wake up and when you come home from work, while remaining cooler during the day and at night while you sleep. Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of the five burn levels. |
Easy CleanDesigned with convenience and ease in mind. All pellet stoves need to be cleaned; most have hard to reach chambers that build up ash that impairs the stoves ability to transfer heat. There’s no need to remove panels or disassemble parts to clean. Simply dump the easy-to-access firepot and ash pan, and sweep out the exhaust pipe. |
High EfficiencyHeat more with less fuel. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides for 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. The design is both unique and functional because it allows the inside of the stove to be smooth for easy cleaning and minimal ash build up, while exchanging an incredible amount of heat produced by the burning wood pellets. While other stoves are blowing your hard earned dollars outside, the Serenity stove keeps all of your warmth inside. |
Customer Reviews |
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Dimensions | Depth 23.75" / Height 34" / Width 18.25" / Exahust 3" / Weight 186lbs |
Thermostat | Adjustable Thermostat Included with a Built-In Fan Controlled by LED Programmable Controller |
Saftey | Thermal Overload Protection / Saftey Shut Off / Heat Shields Included |
Fuel Type | Wood Pellets (40lb Capacity) |
Heating Coverage | 1500 Square Feet |
BTU Input/ Output | 31,960 BTU / 9,575-22,226 BTU |
Burn Time (Per 40lb Bag) | 12 Hours (High Setting) - 24 Hours (Low Setting) |
Plug In | 120 Volt Plugin |
Operating Wattage/ Ignition Wattage/ Amperage (Starting) | 77 Watts / 400 Watts / 3.3 Amps |
Certified | EPA Certified / Moblie Home Certified / ETL Certified |
Videos
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Pellet stove is easy to use, and toasty warm heat
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Product information
Brand | Castle Pellet Stoves |
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Material | Alloy Steel |
Color | Black |
Product Dimensions | 23.75"D x 18.25"W x 34"H |
Item Weight | 186 Pounds |
Assembly Required | Yes |
Ventilation Type | ventless |
Fuel Type | Pellet, Wood |
Mounting Type | Floor Mount |
Item Weight | 186 pounds |
Department | Mens |
Manufacturer | Ardisam, Inc. |
ASIN | B00FQR70VY |
Item model number | 12327 |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #489,005 in Home & Kitchen (See Top 100 in Home & Kitchen) #9 in Pellet Stoves |
Is Discontinued By Manufacturer | No |
Care instructions | Clean Ash Pot |
Number of pieces | 1 |
Warranty Description | 1-Year Limited |
Batteries required | No |
Included Components | Stove |
Import | Made in the USA |
Warranty & Support
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Product Description
Reinvent the way you heat your home with the Castle Serenity Wood Pellet stove and new smart controller. The smart controller allows you to choose manual, thermostat and Weekly operational modes to heat your home on your schedule. As with any Castle Pellet stove, you'll experience affordability, style and practicality. Its space-saving shape and attractive design will make it a welcomed addition to any room and with the new smart controller heating your home efficiently on your terms has never been easier.
WARNING:
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the comfort, ease of installation, quality and appearance of the heating stove. For example, they mention it radiates heat, it's reliable and that it looks great. Some are satisfied with ease of cleaning. That said, opinions are mixed on performance and size.
AI-generated from the text of customer reviews
Customers like the comfort of the heating stove. For example, they mention it's easy to use, warms the house more than enough, and radiates heat. Some say that it has a temperature setting but it does not shut off the stove. That said, most are happy with the product and find it to be comfortable.
"...It's a bit of a dance to tune this stove, but once you do, it burns extremely well and very clean...." Read more
"...Stove is easy to set up and maintain. Puts out great heat really consistent. I can get about 24 hours out of a 40 lb sack of pellets...." Read more
"...Built in thermostat, so you don't need a separate thermostat on the wall with a wire running to the unit.CONS:•..." Read more
"...:P The top-mounted display is good enough for us. LOTS of warmth considering the amount of fuel is goes through, and it is pretty efficient...." Read more
Customers like the ease of installation of the heating stove. For example, they mention it's easy to set up and use, has a direct vent method, and the instructions are clear, concise, and written in plain English. The controls are simple and easy to operate. Additionally, maintenance is quick, easy, and straightforward.
"...Stove is easy to set up and maintain. Puts out great heat really consistent. I can get about 24 hours out of a 40 lb sack of pellets...." Read more
"...The exhaust fan issue was minor and corrected quickly. This summer we will be adding a third stove in the Master Bedroom for next winter...." Read more
"...The directions for installation and operation were pretty clear, and installation was straight forward...." Read more
"...All was very easy to install. Around the 5 year mark we had to replace the igniter, again, their customer support was also outstanding...." Read more
Customers are satisfied with the quality of the heating stove. They mention that it's a well-built, reliable, and keeps their house very warm. Some say that the welds have held up and it'd be a good starter stove.
"...It is however a good quality stove that I expect 8-10 years of operation from with the slightest of inconveniences." Read more
"It seems like a nice and well built pellet stove, but we haven't had it long enough to make a full review, but with winter just around the corner I..." Read more
"...PROS:• Reliable. The stove has given me very little trouble, so far, and it appears to be very well built...." Read more
"This is our 3rd winter using our Serenity. It has been rock solid as far as reliability. Easy and quick to clean...." Read more
Customers like the appearance of the heating stove. They mention it looks great, has a basic design, and is easy to hook up. Some appreciate the window and the top-mounted display. Overall, most are happy with their purchase and recommend it to others.
"...Attractive. I like the way it looks, especially when the glass is clean and a nice fire is glowing inside.•..." Read more
"...:P The top-mounted display is good enough for us. LOTS of warmth considering the amount of fuel is goes through, and it is pretty efficient...." Read more
"...Easy to operate, doesn't occupy lots of space, and has a very basic design with fewer parts that can go wrong...." Read more
"...I found the stove does not create enough heat, visually it looks nice but if you are looking for something to heat your home, don’t go with this..." Read more
Customers find the heating stove easy to clean and maintain. They say it runs quietly and keeps the house warm and toasty.
"...to tune this stove, but once you do, it burns extremely well and very clean. YOU WILL NEED TO BE PATIENT TO DO THAT CORRECTLY...." Read more
"...It is also easy to clean and maintain. Not so heavy that we can't move it if need be...." Read more
"...is also needed to get all the nooks and crannies, but it's WAY easier to clean and there is MUCH less fly ash - next to none!..." Read more
"...Easy to clean. I appreciate that there is no faux stone backing to remove or tight places to vacuum...." Read more
Customers are mixed about the performance of the heating stove. Some mention that it has performed well, providing enough heat to the upper floors to keep them warm. However, others say that it doesn't work, quits working turning itself off, and was dead on arrival.
"...This stove is well worth the money though. If you want a top quality stove that will last a lifetime, this aint it...." Read more
"...After we had installed the stove it didn't work...." Read more
"...4. This is a very good stove for the money!..." Read more
"...Second, the auger is mounted vertically, which is unreliable and slow to add pellets to the burn cup, and then they slide down a chute into the cup,..." Read more
Customers are mixed about the size of the heating stove. Some mention that it's a great size, and doesn't occupy lots of space. They also say that the ashes actually compact in the burn cup. That said, some complain about the exhaust size, saying that it is not the 3 inch size that the manufacturer states. They further mention that the back panel didn't fit around the vent pipe and the inlet pipe, and that they could not fit the exhaust pipe into it without modification.
"...a great company! As for the stove, itself, the size is perfect for our workshop...." Read more
"...is that all your ash stays in the burn cup, and gets compacted into a solid mass that you can easily remove to clean...." Read more
"...The back panel didn't fit around the vent pipe and the inlet pipe because the holes stamped in it didn't line up...." Read more
"...Easy to operate, doesn't occupy lots of space, and has a very basic design with fewer parts that can go wrong...." Read more
Customers are dissatisfied with the noise produced by the heating stove. They mention that the unit is loud during startup and especially shutdown, making loud clanks and producing unwanted acoustic disturbances and vibration. They also report that the flue occasionally gets a whistling sound from the stove, especially during start up. Overall, some customers are not happy with the sound level of the heating unit.
"...The blower on this is a bit loud, but not overly so compared to other brands. It does a good job and is fully adjustable for speed...." Read more
"...Ran quiet and clean and kept the house warm and toasty. Definitely a great product" Read more
"...3. After closing the inlet flue we occasionally get a whistling sound from the stove, especially during start up.4...." Read more
"...It's not the quietest, nor the most convenient, but it keeps our house very warm, it's reliable, and the overall value is very good." Read more
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Now that I have had this for a year, I wanted to update my review.
After experimenting with exhaust blower speeds and the air inlet restriction adjustment, this stove works great! The hopper size is definitely it's weak point, but for the money, this stove is completely exceeding expectations. I also figure out the occasional "expansion" noises were due to the fact that I did not have the machine's weight evenly distributed over all four feet. Once I adjusted those to be about even, the only noise is the clinking of the pellets as the come down the shoot.
You will need to factor in a time period to figure out the right combination of adjustments based on altitude, pipe length, and pellet quality. Once you do that, it's pretty much set it and forget it. I run it on the #2 setting most of the time and it keeps my 2200 sq. ft. tri-level home plenty warm enough. Below this sentence is my original review from last year when I received the stove.
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I need to say that for a $1,000 pellet stove, this thing did not disappoint me at all. I got exactly what I paid for and I knew that when I bought it. The only reason I didn't give it five stars is because the manufacturer could easily change just a couple of things on this to improve it with minimum impact to the cost, and it would be a top notch bargain.
First of all, the shipping was good and it arrived in good shape. I did however need to go through and re-tighten every external screw on the thing.
Let's get this out as well - some people complain about the nit-pickiest of things. Yes, this stove makes a few noises now and then from thermal cycling. EVERY stove does. When metal heats, it expands, and the joints are designed for that to "give" a little bit when that happens. Once the unit reaches thermal equilibrium, it is fine. If you are type A, suffer from high anxiety, and every little thing sets you off, you will not enjoy this or any other wood stove. This stove is no louder in operation overall than any others including Harmon.
This unit will only run 18 hours on one 40lb. bag of pellets if it's on the lowest setting. On number 3 of 5, it will eat that bag in 12-13 hours. The hopper is truly only built for 40 lbs. of pellets so you will feed this stove at least twice a day. Again, I knew that before I bought it so no docking points there.
It burns both soft and hard wood pellets perfectly. You do have to adjust the exhaust fan voltage a bit if opening the inlet gate (Inside the stove) doesn't work by itself. It's a bit of a dance to tune this stove, but once you do, it burns extremely well and very clean. YOU WILL NEED TO BE PATIENT TO DO THAT CORRECTLY. It is a game of wait and see and you need to adjust with small increments.
Cleaning is it's strong point. It takes about 2 minutes to clean it and it's as easy as it gets.
The blower on this is a bit loud, but not overly so compared to other brands. It does a good job and is fully adjustable for speed.
If the manufacturer would increase the size by just a little bit and make it able to hold 50lbs. of pellets, this would make it so much easier to load. As it is, you have to throw a partial bag in to keep things going when it needs more fuel. Also, to clean the blower as they recommend once a month during continuous use, they should use some other type of fastener instead of phillips head screws. These will eventually wear out and need to be oversized once the threads wear out. Lastly, they need to increase the opening of the lid to the hopper. It's just big enough to dump the bag in and if you move even slightly towards the front, you spill pellets on top and get dust down the vent holes. It's a pain when you are in a hurry.
This stove is well worth the money though. If you want a top quality stove that will last a lifetime, this aint it. It is however a good quality stove that I expect 8-10 years of operation from with the slightest of inconveniences.
As for the stove, itself, the size is perfect for our workshop. The shop is also home to 3 feral cats so the computer settings are perfect for keeping the place warm enough for them without shooting our fuel bill through the ceiling. It is also easy to clean and maintain. Not so heavy that we can't move it if need be. If I ever need another pellet stove, this is the only company I'd trust.
I have been using the Serenity pellet stove for the past three weeks, trying different pellet brands and types to see what works best. Now that I know what I am looking at, and seeing in other stoves...I am very dissatisfied with both the design and operation of this stove and really would like to return the unit.
The first problem I had was the stove would burn the pellets faster than the auger could supply new ones and kept going out. I had to adjust the sliding air vent inside to slow the burn and this corrected the issue. Customer service was of no use figuring this out...they had me check EVERYTHING else. I had to figure it out myself.
Now that it burns reliably without going out, it does heat my 1200 sf building well, BUT it has these design flaws which DON'T exist with other pellet stoves like the English Stove Works model for the same price... and these really make it a pain.
First problem... I find that the auger does not completely empty the hopper! It "runs out" of pellets while there is still 1/4 bag left stacked up along both sides of the hopper! This is just poor design! The pellets "get stuck" and you have to reach in and keep knocking them down into the center!
Second, the auger is mounted vertically, which is unreliable and slow to add pellets to the burn cup, and then they slide down a chute into the cup, splashing ash, sparks and soot all over inside the burn chamber! Every time pellets come shooting out the slot, this fly ash accumulates all over the lips and crevices both inside the glass door and UNDER the ash pot and all around the burner cup! This is a real mess, and hassle to clean. It gets all over my floor when I open to door to clean it, and I can only reach into the bottom UNDER THE ASH PAN with a vacuum crevice tool! Also, the glass gets coated with soot daily is a pain having to clean it daily.
I called the manufacturer and after holding for 20 minutes, they transferred me to voice mail! I wrote them an email asking if I can return or exchange the unit because of the poor design. Haven't heard back yet, but I sure hope I can get rid of this stove and get something better.
***UPDATE***
Amazon accepted my request to return the unit, and actually arranged to have a team of men come with a truck to pack it up and take it back! Holy cow!
I replaced this unit with an Englander model 55-SHP10 which is identical to the Model # 25-PDVCH that Home Depot sells for about $900. Here is a comparison:
Electronics:The controls on this unit offer thermostatic control (toggles the unit from low level 1 to high level 5 and back). The Englander does not offer that. The Englander controls are MUCH simpler, giving you control over the burn speed (1-9) and the blower speed (1-9) with a simple up/down arrow button. WAY less complicated than the Castle, which I personally like.
Auger: This unit has a very unreliable vertical auger (does not reliably grab a consistant amount of pellets with each rotation) which then plops the pellets down the chute at velocity into the burn cup causing fly ash to go literally everywhere! Even out the flue! A small ash vacuum is an absolute requirement to keep it clean. The feed rate on low is so anemic that if you leave the lid open longer than about 10 seconds to refill the pellets, the fire starts to go out!
The Englander has 2 augers! Both are mounted horizontally. The top auger runs intermittantly at variable speeds to deliver pellets to the feeder auger which runs continuously. This extends the time you can leave the lid open without the fire going out. The bigger bonus with this configuration is that all your ash stays in the burn cup, and gets compacted into a solid mass that you can easily remove to clean. An ash vacuum is also needed to get all the nooks and crannies, but it's WAY easier to clean and there is MUCH less fly ash - next to none!
Heat output:
This unit is anemic on the lowest setting, but adequate at HI (5). The thermostat feature was great, because it quickly heated my 1200 sf building, then switched down to LO (1) which was enough to maintain the temperatures when it was below 35 degrees outside.The fan speeds are static during run time, and if you want to change them, you have to go into "CONFIGURATION MODE" and tinker around through all these menus, then choose "voltage" rates... WTH?
The Englander produces MUCH more heat at lowest speed (1) but allows you to very easily adjust the FAN SPEED with a simple up/down arrow button. So you have literally 89 setting combinations to tinker with all with 2 buttons. Putting the burner on 1 and the blower on 1 yields a VERY hot stove! Even the pellets get too hot to comfortably touch! I set my burn on 1 and blower between 5-7 and this produces enough heat to quickly warm my building. Here is the problem! It is TOO HOT, and the lowest setting will still bring my building up to 85 degrees in about 3 hours when it was -15 degrees F outside! I had to turn it off at 3AM because it was roasting! It took 12 hours for it to cool down to 70 degrees! So while the stove is rated at 1500 SF, I wager you could do a much larger building with it. Remember, the burn rate goes from 1-9!
Cleaning:
As hinted at earlier, this was the biggest problem I had with the Castle, and the ONLY reason I wanted to replace it after only 3 weeks!
It is literally a NIGHTMARE to clean! Even with a good quality ash vacuum, the fly ash turns to a very fine powder that evenly coats EVERYTHING inside the unit! Literally NO ash fell into the ash pan, leaving me to wonder why it's there in the first place! The amount of fly ash that accumulated in my flue "T" trap alone after only 3 weeks was astounding and unsafe! It was a requirement to vacuum out the entire unit every day because the fly ash powder collected EVERYWHERE.
By comparison, the Englander is a dream! I found a video on YouTube that shows how to completely clean the unit "in the time it takes to brew a pot of coffee"... and it is true! You need a vacuum, but it's SO much easier because the ashes actually COMPACT in the burn cup! You simply turn off the unit, empty the burn cup, and replace it! I give it a full cleaning once every week, and there is hardly any fly ash powder after all that use.
Capacity:
This unit actually holds one full 40lb bag in the hopper.
The Englander only hold about 30lb! Pretty stupid design flaw, and I'm shocked they haven't fix this!
Final analysis:
Overall, the Englander is still a much better choice for me because I hate cleaning, and enjoy a good hot fire. I will deal with having too much heat. If the Castle had a horizontal auger and easier controls I would have kept it. As it stands now, I am SO GLAD they took it back!
Top reviews from other countries
Only downside is the controller isnt as good as it could be, the temp mode will not shut off the device if it goes over, just puts in lowest mode amd keeps running forever, somtimes room gets over 85 degrees... But in program mode or manual works well
Reviewed in Canada on March 30, 2019
Only downside is the controller isnt as good as it could be, the temp mode will not shut off the device if it goes over, just puts in lowest mode amd keeps running forever, somtimes room gets over 85 degrees... But in program mode or manual works well