Giving Thanks and Building Trust This Holiday Season
As families across the US prepare to celebrate Thanksgiving later this week, we wanted to do some thanking of our own.
During Thanksgiving weekend in 2009, there were just 322 guest arrivals on the Airbnb platform in the US. This Thanksgiving, 10 years later, we expect 820,000 guest arrivals in the US alone – as many people who live in the 18th largest city in the United States. For a decade now, Airbnb hosts have helped families connect with one another while earning important income that in turn, helps them travel as well.
Whether it’s because of a chef’s kitchen to bake pies or ample family space to spend time together, our hosts have helped create a place where anyone can belong anywhere this holiday season, including in these Thanksgiving favorite listings:
The Thanksgiving House at Rapidan Valley Farm
Fall is on the way to Rapidan Valley Farm! It prime time for hiking on the farm or in the Shenandoah. This clean, cozy and inviting farmhouse is the perfect getaway. From wineries to historic sites to quaint southern main street towns, it’s the best time of year to come and enjoy all that Central Virginia has to offer.
Restored 1850s Mountain House
This is a beautifully restored 1850s farmhouse with an open first floor plan and four bedrooms + two full baths upstairs and one half bath downstairs. At an elevation of 2200 feet, and bordering the 275,000 acres of Catskills National Park, you’re surrounded by idyllic mountain views across Platte Clove
Indian Lake Luxury
A recently built custom home with tons of amenities and unique qualities. Nearly every room has a view of the lake. Great for entertaining or just relaxing. Two fireplaces, and a fully equipped kitchen.
No Place Like Home, It's a Holiday!
Soak in the hot tub, visit our daughter’s hens, and enjoy the eggs if you wish (we’ll leave some in the fridge), and help yourselves to what is growing in our garden and then cook up a feast in our open style kitchen while enjoying the views.
Yosemite, Lake Front Stunner
One of the most beautiful lakefront homes in Pine Mountain. Three stories, a great room with a beautiful fireplace, game room, billiards, remodeled kitchen, private dock, two decks, barbecue, bunk beds. Great for reunions, romantic escapes, holidays.
This Thanksgiving, we want to say “thank you” to our community of hosts and guests around the world who make Airbnb what it is today.
None of this is possible without trust. At our core, Airbnb is a business fueled by trust and we have an ongoing obligation to build trust and invest in innovations that support it.
Of course, one negative incident is one too many and we want to make sure our community has the tools they need if something doesn’t go well. Airbnb’s Host Guarantee program covers up to $1 million USD in property damage, and our Global Customer Service and Trust and Safety teams are on call 24 hours a day, seven days a week in 11 different languages to help make things right. Earlier this month, we announced a commitment to improve the trust on our platform by:
- Verifying all 7 million listings on our platform
- Establishing a guest guarantee where Airbnb will rebook a guest into a new listing of equal or greater value or give a 100% refund if a listing does not meet our accuracy standards
- Creating a 24/7 Neighbor Hotline
- Expanding manual screening of high-risk reservations flagged by our risk detection models to all of North America, with global rollout through 2020.
So as people gather around their tables this week, it is with gratitude that we again say – thank you. And Happy Thanksgiving!